Service desk support Work, Jobs in Sct (with Salaries)

Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
IT Service Desk Engineer/Agent
SRM Digital Limited —Fort William
- Up to £30,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
IT Service Desk Analyst
The Scottish Government —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Travel
2d
IT Support Specialist
Nazco Digital Technology and Business Services —Stirling
- £2,600 - £3,100 a month
- Full-time
- Microsoft Outlook
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
4d
Service Desk Analyst
NHS Scotland —Melrose
- £31,537 - £34,303 a year
8d
Full Time Beadle ( Church Officer)
St. Giles Cathedral —Edinburgh
- £26,437 a year
- Full-time
- Computer literacy
- Front desk
- Computer skills
Quick apply
13d
Receptionist
Perle Hotels Ltd. —Scotland
- £13.45 - £14.45 an hour
- Full-time
- Hotel
- Organisational skills
- Front desk
- Annual leave
- Employee assistance programme
Quick apply
L1 Service Desk Analyst
XMA —Livingston
- £25,000 a year
- Full-time
- Communication skills
- Life insurance
- Referral programme
14d
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
Resident Ambassador- Front of House Concierge
Moda The McEwan —Edinburgh
- £25,500 - £27,500 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Service Support Co-ordinator
NHS Scotland —Glasgow
- £31,537 - £34,303 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Annual leave
- Employee assistance programme
1d
Service Desk Analyst
Scottish Environment Protection Agency —Motherwell
- £39,725 - £43,887 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
13d
IT Service Desk Analyst
Scottish Government —Edinburgh
- £31,231 - £33,560 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
2d
Night Auditor/Receptionist
Holiday Inn Aberdeen West —Westhill
- £12.71 - £13.10 an hour
- Full-time
- Hotel
- Organisational skills
- Front desk
- Free parking
Quick apply
Graduate / Entry-Level 1st Line IT Support Technician
Microman Computer Support Limited —Glasgow
- From £27,500 a year
- Weekend availability
- Microsoft Outlook
- Windows
- Travel
- Free parking
Quick apply
15h
Technical Support Engineer
Total IT Global —Elgin
- £27,000 - £30,000 a year
- Full-time
- Computer literacy
- Windows
- Travel
- Flexible schedule
Quick apply
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
IT Support Analyst
Midlothian Council —Dalkeith
- £30,619 - £31,783 a year
- Call to connect
- Hybrid work
- Computer literacy
- School
- Work from home
3d
Clerical Officer
Angus Council —Forfar
- £27,198 - £27,424 a year
- Data entry
- Typing
1d
IT Support Technician
Eurostampa UK —Cumbernauld
- Full-time
- Maintenance
- Communication skills
- Free parking
- Employee assistance programme

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Mobility Support Specialist

TELESOFT LLC DBA CALERO -
Edinburgh

Quick apply

Job details

Full-time

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Ticket management
Microsoft Office Suite
Complaint handling
Bachelor's degree
Ticket management systems
Data entry
Customer interaction
Typing
Communication skills
Time management
Help desk
Mobile devices

Full job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.

As a specialist you will:

Provide 1st line support to end-users through high volume calls, chats, and tickets.
Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
Update required ticketing systems continuously.
Provide and maintain a high quality of service.
Partner with the Service Operations Team.
Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
De-escalate dissatisfied customers with professionalism, patience, and support.
Escalate all issues that cannot be completed within SLAs to management as soon as possible.
Meet all team metrics and goals, set by management.
Perform other duties as needed upon request from immediate supervisor.

EDUCATION and EXPERIENCE required:

Bachelors’ degree preferred; high school diploma or equivalent required.
Mobile Device and Service Support experience desired.
Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

SKILLS and COMPETENCIES:

Proficiency using and navigating multiple computer applications and systems.
Strong attention to detail and commitment to accuracy.
Adaptability and resilience in a fast-paced, high-volume environment.
Effective time management and prioritization skills with the ability to manage competing demands.
Results-oriented mindset with the ability to meet deadlines and service-level expectations.
Strong interpersonal skills and the ability to work collaboratively across teams.
Efficient keyboarding and data entry skills with a high degree of accuracy.
Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Quick apply

Refine Your Search

service desk support jobs in sct

Mobility Support Specialist

IT Service Desk Engineer/Agent

IT Service Desk Analyst

IT Support Specialist

Service Desk Analyst

Full Time Beadle ( Church Officer)

Receptionist

L1 Service Desk Analyst

Service Desk Engineer

Resident Ambassador- Front of House Concierge

Service Support Co-ordinator

Service Desk Analyst

IT Service Desk Analyst

Night Auditor/Receptionist

Graduate / Entry-Level 1st Line IT Support Technician

Technical Support Engineer

IT Service Desk Analyst - Edinburgh

IT Support Analyst

Clerical Officer

IT Support Technician

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