Customer experience supervisor Work, Jobs in Southampton, Eng (with Salaries)

Customer Returns Partner
LeMieux Ltd —East Wellow
- Full-time
- Warehouse experience
- In-person
- Communication skills
Quick apply
Logistics Supervisor (Fareham - Full Time - Logistics experience required)
Astor Defence Ltd —Fareham
- £33,000 - £36,000 a year
- Full-time
- English
- Administrative experience
- In-person
- Free parking
Quick apply
6d
Full Time Supervisor, Tommy Hilfiger - Southampton
Tommy Hilfiger —Southampton
- Full-time
- Customer service
- Supervising experience
- Conflict management
SIA Door Supervisor
RSS —Southampton
- £13 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Visitor Experience Supervisor
Southampton City Council —Southampton
- £28,792 - £31,022 a year
- Part-time
- Employee assistance programme
- Employee discount
12d
Rental Supervisor
U-Drive —Southampton
- Weekend availability
- Supervising experience
- Leadership
- Free parking
- Annual leave
Quick apply
Ramp Agent
Bournemouth Airport —Bournemouth
- £13.78 an hour
- Weekend availability
- English
- Travel
- Free parking
- Employee discount
Pub & Restaurant Stocktaker - Southampton
nGeneration —Southampton
- £26,500 - £28,500 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
13d
SERVICE COORDINATOR/SCHEDULER-FULL TIME
Bi-Fold Rolfe Limited —Winchester
- Up to £28,000 a year
- Full-time
- Analysis skills
- Computer skills
- In-person
- Annual leave
- Sick pay
Quick apply
8d
Assistant Visitor Experience Supervisor
Southampton City Council —Southampton
- £26,402 - £28,207 a year
- Part-time
- Employee assistance programme
- Employee discount
12d
Administrator
R&M Electrical Group Ltd —Southampton
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
6d
Guest service team member
AccorHotel —Southampton
- £12.95 an hour
- Full-time
- Bar
- Hotel
- Free parking
- Employee discount
Quick apply
Store Supervisor
Footasylum —Southampton
- Part-time
- Customer service
- Retail management
Supervisor
One Beyond —Southampton
- £13.01 an hour
- Full-time
- Customer service
- Team management
- In-person
Quick apply
XLR Executive Coordinator
Bournemouth Airport —Bournemouth
- £13.78 an hour
- Weekend availability
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Mobile Security Officer
Venture Security —Salisbury
- £14.48 an hour
- Overtime
- Microsoft Word
- Microsoft Outlook
- Driving
- Annual leave
Quick apply
Service Advisor/Administrator
Adams Morey —Southampton
- £28,080 a year
- Full-time
- Continuous improvement
- Front desk
- Free parking
- Employee assistance programme
Quick apply
Scheduler
BRC Jobs —Southampton
- Full-time
- Microsoft Word
- Team management
- Communication skills
Quick apply
11d
Retail Assistant Manager
Farmfoods —Portsmouth
- £31,449.60 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
7d
Mobile Roaming Officer Relief
ASEL —Southampton
- £12.71 - £15.00 an hour
- 12 hour shift
- Conflict management
- Communication skills
- Employee assistance programme

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Customer Returns Partner

LeMieux Ltd -
East Wellow

Quick apply

Job details

Permanent | Full-time

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Returns processing
Process improvement
Warehouse experience
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Time management

Full job description

LeMieux is the UK’s fastest-growing equestrian and lifestyle brand, with a global community and big ambitions. Our success is driven by talented people who share our passion for innovation, collaboration, and excellence.

We are looking for a Returns Administrator to join our Returns team and help deliver an efficient, customer-focused returns experience.

What You’ll Do

As a Returns Administrator, you will be responsible for processing customer returns and refunds whilst also supporting customers directly with returns-related enquiries. You will work closely with Customer Service, Warehouse, Product Design and Ecommerce teams to ensure returns are processed accurately and efficiently and reporting any issues effectively to the necessary teams.

The returns journey is a key part of the overall brand customer experience, building retention and loyalty when delivered correctly. This role will play an important part in helping customers feel supported throughout their journey with us.

Processing customer returns accurately and efficiently through internal systems.
Reviewing returned products and updating return outcomes in line with company processes and policies.
Supporting customers with returns and refund enquiries across email, phone and customer service systems.
Helping resolve customer issues relating to returns, exchanges, refunds and order discrepancies.
Ensuring customer communication is as effective as possible and customers are kept updated throughout the returns journey.
Working closely with Warehouse teams to ensure returned orders move through
Escalating issues or exceptions to the Returns Supervisor where required.
Monitoring incoming returns and helping prioritise workloads to support service levels.
Maintaining accurate records and ensuring customer information and return data are updated correctly.
Identifying opportunities to improve returns processes and customer experience.
Supporting the wider team in delivering fast, professional and customer-focused service.

This position is full-time, Monday to Friday, based at our East Wellow office near Romsey.

What You’ll Bring

Positive attitude and willingness to learn.
Strong attention to detail and accuracy.
Good organisation and time management skills.
Strong communication skills with a professional approach.
Comfortable working with systems and learning new processes.
Problem-solving mindset and willingness to take ownership.
Strong equestrian knowledge of customer and products.
Previous administration, retail, warehouse or customer service experience.
Experience working with customer systems or order platforms.
Experience handling customer queries.
Confidence using technology and learning new systems.

Success in this role is not just about processing returns – it is about helping create a positive customer experience during an important part of the customer journey.

Why Join LeMieux?

Founded in 2006, LeMieux is the UK’s fastest-growing equestrian and lifestyle brand with a global presence. Driven by innovation and passion for horses and riders, we’re expanding our 150-strong team based in our Romsey HQ and looking for exceptional people to join us on our journey.

We’re on a mission to be the most exciting equestrian brand on the planet. To get there, we need exceptional people who thrive in a fast-paced, creative environment and a culture that values innovation, collaboration, and problem-solving. Whether you ride or not, you’ll share our energy, determination, and obsession with delivering excellence for our community.

From financial security to time with your loved ones (on two legs or four), we continually invest in our employees.

We are committed to creating a diverse, inclusive, and equitable workplace where everyone feels valued and empowered to thrive. We believe that varied perspectives drive innovation and strengthen our team. We welcome applications from individuals of all backgrounds, experiences, and identities - including but not limited to race, ethnicity, gender, age, disability, sexual orientation, and neurodiversity. We are an equal opportunity employer and actively promote an environment of respect, support, and opportunity for all. Please let us know if you require any reasonable adjustments throughout the application process.

Job Types: Full-time, Permanent

Ability to commute/relocate:

East Wellow, Hampshire: reliably commute or plan to relocate before starting work (required)

Application question(s):

How many years practical equestrian experience do you have?

Work Location: In person

Quick apply

Refine Your Search

customer experience supervisor jobs in southampton, eng

Customer Returns Partner

Logistics Supervisor (Fareham - Full Time - Logistics experience required)

Full Time Supervisor, Tommy Hilfiger - Southampton

SIA Door Supervisor

Visitor Experience Supervisor

Rental Supervisor

Ramp Agent

Pub & Restaurant Stocktaker - Southampton

SERVICE COORDINATOR/SCHEDULER-FULL TIME

Assistant Visitor Experience Supervisor

Administrator

Guest service team member

Store Supervisor

Supervisor

XLR Executive Coordinator

Mobile Security Officer

Service Advisor/Administrator

Scheduler

Retail Assistant Manager

Mobile Roaming Officer Relief

I want to receive the latest job alerts for customer experience supervisor in southampton, eng

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