Administrative assistant Work, Jobs in Staple Hill, Gls (with Salaries)

Administrator
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Administration Assistant
EMT Services —Bristol
- £25,000 a year
- Full-time
- Remote
- Administrative experience
- Accounting
- Organisational skills
- Work from home
Quick apply
Office Administrator
Williams Lea —Bath
- £26,227.50 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
Administrator
Sirona care & health CIC —Bristol
- £25,760 - £27,476 a year
- Weekend availability
- IT
- In-person
- Annual leave
5d
Part Time Office Administrator
Williams Lea —Bath
- £10,491 a year
- Part-time
- Customer service
- Computer literacy
- Computer skills
- Referral programme
Office Administrator
Grid Electrical Solutions Ltd —Newport
- £28,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
14d
Executive Assistant
DEFC Group —Bristol
- £35,000 - £40,000 a year
- Full-time
- Administrative experience
- QuickBooks
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
18h
Administrator
Maggs & Allen —Clifton
- £28,000 - £30,000 a year
- Full-time
- Microsoft Office
- Accounting
- Organisational skills
Quick apply
2d
Administrative Assistant PCR Bristol
DAC Beachcroft —Bristol
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
Quick apply
Office Administrator
PRIMARY SCIENCE TEACHING TRUST —Bristol
- From £24,370 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Sick pay
Quick apply
14d
HR and Office Administrator
Wastesavers Ltd —Newport
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- English
- Administrative experience
- Driving
- Free parking
- Work from home
Quick apply
13d
Entry-Level Administration Assistant
Lynwood Civil Engineering Ltd —Brislington
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1h
Administrator
Travail-Hiredonline —Almondsbury
- £26,000 a year
- Microsoft Office
- Administrative experience
- Organisational skills
21h
Administrator
Optima Care Group —Congresbury
- £15 an hour
- Part-time
- Microsoft Word
- Administrative experience
- Organisational skills
Quick apply
13d
Administrative Support
Total Drainage Services (SW) Ltd —Bristol
- £13.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
23h
Office Administrator
Ace Energy —Bath
- £24,420 - £27,500 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
8d
Office Administrative Assistant
St Stephen's Church School —Bath
- £14,201 a year
- Part-time
- Microsoft Word
- Accounting
- Organisational skills
Quick apply
12d
Administrative Assistant
University of Bristol —Bristol
- £24,685 - £26,093 a year
- Full-time
- Customer service
- Organisational skills
- IT
5d
Office Assistant / Estimator
Western Signs —Westbury
- £26,436.80 a year
- Overtime
- Basic maths
- Accounting
- Organisational skills
Quick apply
9d
Senior Executive Assistant
L3Harris Technologies —Bristol
- Microsoft Office
- Organisational skills
- Communication skills
- Gym membership
8d

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Administrator

Serco Group -
Bristol

Apply Now

Job details

Full-time

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Pension
Microsoft Excel
Computer literacy
Microsoft Office
Organisational skills
SharePoint
Communication skills

Full job description

Job title: HaS Administrator

Band: 7

Location: Homebased

Contract: 6 months fixed term contract

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

The Health Assessment Advisory Service (HAAS) contract was awarded to Serco for Lot 3 (South-West) and encompasses the delivery of Work Capability Assessments (WCA), Specialist Benefit (SB) Assessments, and Personal Independence Payment (PIP) Assessments. We are seeking an experienced individual to play a crucial role in planning, overseeing, and executing a structured test strategy and plan to deliver releases on time. Your responsibilities will include developing an overarching test strategy for the service, including test specifications, acceptance criteria, working closely with the Authority.

Key purpose

The HaS Admin Team provides administrative support for the Health Assessment Services (HaS) contract within Citizen Services. The Administrator is responsible for the accurate and efficient management of all administration activities within the end-to-end processes, including Customer Record Processing, Contact Centre Inbound Service Line Management, Processing Customer Expenses, Handing Customer Reasonable Adjustment Requests and other Admin responsibilities and actions.

This role is integral to the smooth operation of the contract ensuring all systems and updated and customer cases are fully managed from an administration perspective.

As the role is supporting a Pilot initially team member are expected to provide insight and support for innovation on the platform and processes, working both with internal teams and the DWP client.

Structure and reporting

Reports into the Admin Team Leader

Key accountabilities

Action new referrals for PIP on the Health Assessment Service.
Complete initial admin review of the customer cases to align into the required clinical system queues
Manage inbound Contact Centre Customer query lines and book customer appointments ensuring all special requirements are met
Creating claimant folders and scanning and uploading postal evidence on to relevant folder, issuing health questionnaires.
Returning assessment document to business and usual ensuring all relevant documents copied.
Updating system timelines with each step of the customer journey.
Processing Customer Expenses
Handing SMS messaging
Processing Customer white mail correspondence
Raise any requests for interpreter or other reasonable adjustments

Essential technical and professional skills

Skills

Attention to detail with a methodical approach to work.
Clear and friendly communicator especially when dealing with colleagues and customers.
Confident in handling queries, investigating issues and following through to resolution.
Proficient in Microsoft office, particularly Excel.
Reliable team player who can also manage individual responsibilities effectively.
Highly organised, able to manage multiple tasks simultaneously.
Flexible and able to adapt to changing priorities within the role.
Confident liaising with internal stakeholders at varying levels of the organisation
Discreet when handling sensitive information.
Open to training, feedback, and continuous improvement.
Comfortable working in a structured, deadline-driven environment with a strong focus on accuracy.
Experience of identifying and analysing problems and issues as they arise, using analytical thinking and evidence-based decisions.
Demonstrated experience in Administration
Proficient in computer literacy including Microsoft Office, with a proactive attitude towards learning new systems
Good communication and organisational skills
Proven ability to build effective working relationships and collaborate successfully with colleagues and stakeholders
Experience of identifying and analysing problems and issues as they arise, using analytical thinking and evidence-based decisions

Experience

Knowledge of DWP Health Journeys
Operational admin experience at any level
Knowledge and experience of using SharePoint.

Desirable

Committed to providing a positive and supportive experience for claimants
Consistently meets performance targets and quality standards
Approaches interactions with empathy, professionalism, and respect, even in high-pressure situations
Self-motivated and able to work independently, using initiative to manage workload effectively under pressure
Collaborative team member, willing to take on a variety of tasks to support colleagues and ensure smooth operations
Brings a proactive, solution-focused mindset with a positive, “can-do” attitude
Makes informed, evidence-based decisions with a strong focus on accuracy and consistence
Established track record of resolving problems efficiently and performing well under pressure

What we offer

Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

#INDADMIN

Apply Now

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