Client services manager Work, Jobs in Trowbridge Ba14 (with Salaries)

Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Customer service
- Organisational skills
4d
Business Development Manager (BDM)
NexGen Associates —Trowbridge
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Contracts
- Work from home
Quick apply
Business Development Manager (Maritime)
CGI —Chippenham
- Full-time
- Sales
- Business development
- Presentation skills
Quick apply
Business Development Manager
B&S BUILDING EXPERT LTD —Bristol
- £51,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Gym membership
- Sick pay
Quick apply
Commercial Account Handler
Howden Group Holdings —Bath
- Full-time
- Hybrid work
- Employee discount
Sales & Strategic Account Manager
Unitary Engineering Services Ltd —Bristol
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- Business development
- Free parking
Quick apply
Capture Manager
Leidos —Bristol
- £75,800 - £99,800 a year
- Full-time
- Sales
- Business development
- IT
- Annual leave
- Work from home
Manager, Infrastructure & Capital Programmes (Programme Controls), Major Programmes, Human Capital
Deloitte —Bristol
- Hybrid work
- Management
- Analysis skills
- Project management
Customer Retention & Upsell Specialist
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
Quick apply
13d
Business Development Executive
Kidwells Solicitors —Bristol
- From £26,500 a year
- Full-time
- Sales
- Microsoft Office
- IT
- Free parking
Quick apply
Client Success Manager
Agora Labs —Bristol
- £24,681.34 - £30,000.00 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Communication skills
Quick apply
Team Leader, Defined Benefits Pensions Administration
Gallagher Benefit Services —Bristol
- Management
- Microsoft Office
- IT
- Employee stock purchase plan
- Life insurance
Operations Administrator
Davidson-Watts Ecology Ltd —Bristol
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d
Sector Client Director - Healthcare
BAM UK & Ireland —Patchway
- Presentation skills
- No degree
- Travel
- Annual leave
Partnerships & Client Care Coordinator
Stride Treglown —Bath
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
11d
Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
- Free parking
- Annual leave
Service Delivery Manager
Computershare —Bristol
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Business Development Manager - Financial Services
Avanade —Bristol
- Sales
- Business development
- IT
- Paid training
Project Controller – Aerospace & Energy | APM Qualification Support
MIGSO-PCUBED —Bristol
- Hybrid work
- Microsoft Excel
- Analysis skills
- Project management
- Employee discount
Quick apply
14d
Customer Account Manager
Cleveland Cable Co Ltd —Bristol
- Full-time
- Sales
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
4d

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client services manager jobs near trowbridge ba14

Snr Customer Care & Resolutions Specialist

MillerKnoll -
Melksham

Apply Now

Job details

Full-time
4 days ago

Qualifications

CRM software
Customer service
Organisational skills
Root cause analysis
Account management
Communication skills

Full job description

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Title: Snr Customer Care & Resolution Specialist

Location: Portal Mill
Reports To: Customer Care Manager
Department: Operations

Role Purpose

The Senior Customer Care & Resolution Specialist plays a critical role in managing and resolving complex customer issues from initial identification through to full resolution. This position ensures that large, high‑value, and business‑critical orders are delivered on time, in full, and to the required specification.

Acting as a key escalation point, the role partners closely with operations, logistics, commercial teams, and external stakeholders to quickly address challenges, remove blockers, and implement preventative measures that improve long‑term customer experience.

The Specialist will also provide cover and support for the Europe Contract Customer Care Manager, serving as a primary point of contact for strategic and contract customers.

Key Responsibilities

Customer Issue Resolution

Serve as the primary point of contact for escalated customer issues, ensuring prompt and effective resolution.
Manage high-priority or escalated cases to swift and satisfactory resolution.
Provide practical and creative solutions to meet customer needs.
Ensure swift resolution with minimal customer impact.
Involve customers in complex problem-solving when appropriate.
Coordinate with multiple teams to ensure aligned solutions.
Maintain resilience and professionalism under pressure.
Follow up post-resolution to confirm customer satisfaction and capture lessons learned.
Maintain regular communication with customers during issue resolution, providing updates and managing expectations.
Handle concerns with empathy, professionalism, and subject-matter expertise.
Anticipate needs and proactively prevent potential issues.

Large Project Order & Delivery Management

Oversee end-to-end delivery of large customer orders, ensuring accuracy, reliability, and quality.
Coordinate with supply chain, logistics, and production teams to address potential delivery risks.
Monitor project timelines and proactively resolve bottlenecks to ensure on-time completion.
Track key order metrics and report on progress to management and clients.

Partner with internal teams (sales, channel support, operations, logistics) to deliver exceptional customer experiences.
Lead or participate in special projects aimed at improving service delivery, order processes, or customer satisfaction.
Develop and share best practices for resolution and fulfilment management.

Problem Solving & Continuous Improvement

Conduct root cause analysis to prevent repeat issues.
Use lean tools to problem solve long term countermeasures.
Commit to continuous improvement by learning from customer feedback and past experiences.
Identify waste in the work processes and implement improvements to reduce

Professional Standards

Communicate with clarity, courtesy, and professional etiquette across all channels.
Apply a customer-first approach to all decisions and actions.
Maintain consistency in service tone, quality, and accuracy.
Protect customer confidentiality and handle sensitive information with discretion.
Demonstrate attention to detail in all communications and deliverables.
Ensure timely responses and adherence to deadlines.
Actively listen to fully understand customer needs.
Share insights and knowledge for cross-functional support.
Present a polished and professional image in all interactions.

Skills & Experience Required

Proven experience in customer service, client account management, or a related role in a global or fast-paced environment.
Strong problem-solving and decision-making skills.
Excellent written and verbal communication skills.
Ability to collaborate across teams and regions.
Strong organisational skills with attention to detail.
Proficient in CRM systems, communication platforms, and productivity tools.
Able to remain composed under pressure and manage multiple priorities.
Strong communication and interpersonal skills.
Ability to manage multiple customer requests simultaneously.
Attention to detail and commitment to deadlines.

Key Competencies

Customer Focus
Accountability & Ownership
Proactive Thinking
Collaboration & Teamwork
Resilience
Innovation & Continuous Improvement

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].

Apply Now

Refine Your Search

client services manager jobs in trowbridge ba14

Snr Customer Care & Resolutions Specialist

Business Development Manager (BDM)

Business Development Manager (Maritime)

Business Development Manager

Commercial Account Handler

Sales & Strategic Account Manager

Capture Manager

Manager, Infrastructure & Capital Programmes (Programme Controls), Major Programmes, Human Capital

Customer Retention & Upsell Specialist

Business Development Executive

Client Success Manager

Team Leader, Defined Benefits Pensions Administration

Operations Administrator

Sector Client Director - Healthcare

Partnerships & Client Care Coordinator

Customer Service Team Leader

Service Delivery Manager

Business Development Manager - Financial Services

Project Controller – Aerospace & Energy | APM Qualification Support

Customer Account Manager

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