Customer experience coordinator Work, Jobs in Wallingford, Oxf (with Salaries)

Contract - Customer Relations Coordinator
Honda —Bracknell
- Remote
- Communication skills
- Time management
- Flexitime
- Work from home
2d
Marina Coordinator
Wasing —Reading
- £27,000 - £30,000 a year
- Weekend availability
- Front desk
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Customer Experience Coordinator
Thames Water Utilites —Reading
- £42,000 - £46,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
2d
Customer Experience Coordinator
Hypnos Beds —Princes Risborough
- £26,032.50 a year
- Weekend availability
- Bilingual
- English
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
Patient Care Coordinator - Full Time
Didcot Dental Studio —Didcot
- £12.71 - £14.00 an hour
- Weekend availability
- Sales
- Customer service
- Organisational skills
- Employee discount
Quick apply
14d
Operations and Sales Coordinator
Abracadabra Leaflet Distribution —Winnersh
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Inventory control
- Computer literacy
- Free parking
- Annual leave
Quick apply
Talent Acquisition Coordinator - 12 months FTC
UK Atomic Energy Authority —Culham
- £29,328 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Academic Events Coordinator
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Full-time
- Hybrid work
- Communication skills
- School
- Time management
Customer Services Administrator
Eleanor Hospital Logistics —Oxford
- From £30,000 a year
- Weekend availability
- Computer literacy
- Continuous improvement
- Data entry
- Free parking
Quick apply
11d
Learning and Development Assistant Coordinator
Affinity Trust —Thame
- £26,283 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
3d
Talent Acquisition Coordinator – 12 months FTC
UK Atomic Energy Authority —Culham
- £29,328 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
Patient Care Coordinator in Luxury Private Hospital
Berkshire Grove Hospital —Maidenhead
- £14 - £16 an hour
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Free parking
Quick apply
Lifestyle & Wellness Co-ordinator
Bupa —Stockcross
- £13.30 an hour
- Weekend availability
- Budgeting
- Employee discount
- Gym membership
Quick apply
Sales & Project Coordinator
Lewis Home Renovations —Beaconsfield
- £12.71 - £15.00 an hour
- Part-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
13d
Business Support Co-ordinator
SUEZ —Maidenhead
- £32,937 a year
- Full-time
- Microsoft Powerpoint
- Presentation skills
- Training & development
4h
FRA Projects & Compliance Coordinator
Seville Developments Ltd —Oxford
- £26,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
Quick apply
Study Engagement and Advice Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Team management
- Travel
- Employee discount
7d
Operations & Scheduling Coordinator
DJ Doors —Bicester
- Full-time
- Computer skills
Quick apply
Office Coordinator
Mott MacDonald —Tadley
- Part-time
- Hybrid work
- Microsoft Office
- Travel
- Front desk
3h
Service Helpdesk Coordinator
BCAS Biomedical Services Ltd —High Wycombe
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Data entry
- Organisational skills
- Referral programme
Quick apply

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customer experience coordinator jobs near wallingford, oxf

Contract - Customer Relations Coordinator

Honda -
Bracknell

Apply Now

Job details

Fixed term contract
2 days ago

Benefits

Flexitime
Work from home

Qualifications

Financial Conduct Authority guidelines
Client engagement
Process improvement
Internal department liaison
Complaint handling
Customer loyalty building
Customer interaction
Communication skills
Time management

Full job description

Date: 26 Aug 2026

Location: Bracknell, GB

Company: Honda Motor Europe Ltd

At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday. However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement.

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office.

Role:
The Customer Relations Coordinator is an important role in supporting our Customer Operations objective of being industry leading in customer experience to maximise customer retention and loyalty.

The Customer Relations Coordinator resolves complex Level 3 customer escalations. Level 3 are very complex cases which could involve the legal department, factory investigations, complex technical diagnosis and occasional visits to the dealer or the European Automobile Quality department.

The role is responsible for managing and resolving difficult customer situations in line with The Financial Conduct Authority and Consumer Duty regulations once escalated from our Level 2 team. Key skills are showing empathy and understanding of the customer situation, identifying solutions that maintain the customer confidence in the brand whilst balancing the commercials.

The role manages all customer and dealer communication for all product (Automobile, Motorcycle, ATV, Lawn & Garden, Marine and Industrial) Level 3 complaints. This is a non-inbound role giving the time to focus on resolving the case in the best way within the agreed SLAs.

This role is offered on a contract basis for a duration of 12 months.

Main Responsibilities:

Represent Honda values and customer experience to every customer by resolving complex Level 3 complaints in a timely, positive way.
Display excellent communication skills across all channels of customer contact: outbound phone calls, email, letters and exceptional times face to face meetings.
Confidently communicate with dissatisfied customers, clearly set expectations and always keep promises in re-contacting through exceptional time management and excellent communication skills.
Gather all necessary information from the customer, dealer network, and internal departments in order to make commercial, customer friendly decisions to drive retention.
Ensure all enquiries are recorded onto the customer tracking system and coded correctly. The information is then used to improve the business for the benefit of the customer and to report to the Senior Management Group and Research and Development
Deal with high level cases including working with our legal department and Service Quality division in order to comply with all procedures.
Proactively identify any process gaps within the team and create relevant countermeasures to ensure they are streamlined and add value to our customer experience.
Utilise the goodwill budget in a consistent, sensible way to help our customers when there is clear justification.
Process incoming invoices or create Purchase Orders to ensure our suppliers and dealers are paid within set timelines.
Take ownership for escalated, high-cost contacts from dealer network to ensure all process is adhered to and a timely resolution to the dealer.
Be able to work independently and make sound business decisions with customers in order to drive retention and protect the Honda brand.
Ensure that customers are treated fairly and in line with The Financial Conduct Authority’s guidelines and customers are responded to in the correct timeframes.
Take responsibility for all requests from Data Protection Manager on all Subject Action Requests or Data Breaches, ensuring completed within the necessary timeframes.

Qualifications, skills and experience:
Required

A customer-focused individual with experience handling customer enquiries with empathy and professionalism.
Excellent interpersonal, communication, and relationship-building skills, with the confidence to communicate effectively and professionally with customers, external partners, and colleagues.
Proven experience of handling challenging situations, with the ability to remain calm and patient under pressure.
A strong team player who thrives in a busy environment.
Self-motivated and capable to make logical decisions using your own initiative.
Flexible and adaptable approach to work, balancing priorities and working to tight deadlines.
Confident in learning and using Honda systems.
Excellent attention to detail.

Desirable

Previous complaint management experience in a customer environment.
Previous complaint management in an FCA regulated environment.

Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual.

At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers.

This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.

Job Segment: R&D, Temporary, Work from Home, Research, Contract

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Refine Your Search

customer experience coordinator jobs in wallingford, oxf

Contract - Customer Relations Coordinator

Marina Coordinator

Customer Experience Coordinator

Customer Experience Coordinator

Patient Care Coordinator - Full Time

Operations and Sales Coordinator

Talent Acquisition Coordinator - 12 months FTC

Academic Events Coordinator

Customer Services Administrator

Learning and Development Assistant Coordinator

Talent Acquisition Coordinator – 12 months FTC

Patient Care Coordinator in Luxury Private Hospital

Lifestyle & Wellness Co-ordinator

Sales & Project Coordinator

Business Support Co-ordinator

FRA Projects & Compliance Coordinator

Study Engagement and Advice Manager

Operations & Scheduling Coordinator

Office Coordinator

Service Helpdesk Coordinator

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