Business support Work, Jobs in Wardington, Oxf (with Salaries)

Service Support
Fortress Technology (Europe) Ltd —Banbury
- £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Store discount
Quick apply
Estate Agent
The Property Experts —Banbury
- £8,400 a month
- Remote
Quick apply
Business Support & Facilities Co-ordinator
Hella —Chipping Warden
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
Trainee Mortgage Adviser
The New Homes Group —Northampton
- £25,000 - £50,000 a year
- Full-time
- Remote
- Computer skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
Sales Administrator
Nicab Ltd —Silverstone
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
6d
Office Administrator
ISIS Fluid Control —Chipping Norton
- £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
Quick apply
8d
Production Operative
Fine Lady Bakeries Limited —Banbury
- £644.81 a week
- 12 hour shift
- Bakery
- Quality control
- In-person
- Life insurance
- Referral programme
Quick apply
6d
Business Support Officer - Family Hubs
West Northamptonshire Council —Daventry
- £26,914 - £27,781 a year
Order Entry - Customer Service
Brady —Banbury
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
1d
Field Support Specialist
FOODHUB —Northampton
- £34,258 a year
- Weekend availability
- Customer service
- Travel
- POS
- Employee assistance programme
- Gym membership
Quick apply
1h
Customer Service Advisor
Northgate Vehicle Hire —Banbury
- £28,734 a year
- Employee discount
Quick apply
1d
Purchasing Administrator
Joma Jewellery and Katie Loxton —Banbury
- £26,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Communication skills
- Work from home
- Employee discount
Territory Representative
Howdens Joinery Co. —Banbury
- Full-time
- Business development
- Annual leave
- Employee discount
Executive Assistant and Administrator
VARIETY FUNERALS —Towcester
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
People Admin Assistant
Booker Group —Banbury
- Temporary
- Microsoft Office
- Administrative experience
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
8d
Business Support and Planning Coordinator
Zeta Compliance Services Ltd —Banbury
- Full-time
- Computer literacy
- Continuous improvement
- Time management
- Annual leave
- Employee assistance programme
Quick apply
17h
Events Assistant
McManus Pubs —Northampton
- £13.75 an hour
- Weekend availability
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
Call Handler
EMED Group —Banbury
- £12.71 an hour
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Student Support Executive
Oxford Professional Education —Oxford
- £26,000 a year
- Full-time
- Hybrid work
- Salesforce
- English
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Warehouse Operative - Nights Multi chamber
Booker Group —Banbury
- Overtime
- Customer service
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
5d

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Service Support

Fortress Technology (Europe) Ltd
Banbury

Quick apply

Job details

Permanent | Full-time
£28,000 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Employee discount
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Word
CRM software
Sage
Customer service call handling
Microsoft Excel
Microsoft Outlook
Travel arrangements
Inbound customer enquiry call handling
Sales
Client enquiry handling
Filing
Complaint handling
Handling customer enquiries
Administrative experience
Purchase order creation
Appointment booking and call handling
Accommodation booking
Organisational skills
Customer interaction
Typing
Phone etiquette
Cross-functional collaboration
Communication skills
Rota coordination

Full job description

Position: Service Support

Reporting to: Service Manager

Direct Reports: 0

Working Hours: Monday to Friday 08:45-16:45

This individual will be providing expansive administrative support to the Service team comprising the office team and the remote Service Engineers.

The position is a multi-disciplined role requiring a wide range of skills or abilities to support activities such as:

· Raising quotations for Service engineer visit, After sales service products and Training

· PO/Order Entry

· Arranging Service Visits (both UK and Overseas incl. booking of flights, hotels, parking, hire cars, transfers, visa’s etc)

· Dealing with urgent customer requests and complaints in a timely fashion

· Comprehensive Service diary management

· Processing and conclusion of service engineer visits

· Escalation of open service issues communicated via service engineer submitted paperwork.

· Other tasks include in-office duties such as logging, Customer Satisfaction stats and general day-to-day services activities.

· A strong ability to work cross-functionally and as part of a team.

The individual must have an eye for detail with a desire to improve processes and efficiencies whilst also having the ability to work independently and prioritise workloads.

· Ensure quotations, PO receipt/Order Entry are carried out in a timely manner with excellent attention to detail.

· Manage and arrange the Service Engineers job timetable, by location and customer demand.

· Review customer demand and schedule engineers based on skills matrix.

· Responsible for UK and overseas Service visits, booking fights, hotels, parking, hire car, transfers etc.

· Manage the Service filing system (to include archiving when necessary)

· Create and assist in raising quotations for service visits, training, and service contracts.

Ensure prompt submission of service engineer paperwork

· Professional and proficient in Telephone handling and handling in-depth or complex queries to locate the right source of direction of call.

· Ability to work cross-functionally to be able to respond to all customer inquiries in a timely manner.

Identify areas of improvements which aid response times to customers

· Adhere to the validation process from contacting customers, raising visits to sending out completed reports, certificates, and all service-related documents.

· Adhere to the Service Call process for all outbound jobs from completion to invoicing.

· Promotion and sale of service products to UK customers

Responsible for ISO service requirements

Please note: Duties will vary and fluctuate depending on the level of work within the team. There is the opportunity to develop and learn new skills, so duties may increase once a good understanding of the business has been achieved.

Personal attributes - the jobholder will need to demonstrate:

· Pro-activity and initiative (including the ability to anticipate and resolve potential problems and challenges).

· confidentiality and integrity

· flexibility and the ability to respond well to change and pressure.

· ability to positively influence and build effective relationships.

· a personable approach with a good telephone and communication skills.

· self-motivation and energy.

· strong planning and organisation skills.

· a meticulous approach and a high level of accuracy, demonstrating strong attention to detail.

· Excellent communication skills.

Specific Skills

· Microsoft Word, Excel.

· Outlook Email or similar system.

· Use of a CRM system.

· Use of Sage, SAP, or similar accounts package – desirable but not essential.

Working Hours & Benefits

· Working Monday to Friday, 8.45am to 4.45pm.

· 25 days annual leave plus bank holidays.

· Company Pension (you 5% / Fortress 3%).

· Eyecare scheme.

· Cycle to work scheme.

· Fortress Hub – giving employees access to discount vouchers for high street stores, entertainment, holidays, and gym memberships.

· Employee Assistance Program, which provides weekly information and webinars, and gives access to confidential, independent, and impartial support for all employees.

· Training – full induction, and ongoing training relevant to job role.

· Opportunities for career development via a development plan.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Ability to commute/relocate:

Banbury OX16 4XS: reliably commute or plan to relocate before starting work (required)

Experience:

customer service: 3 years (preferred)

Work Location: In person

Quick apply

Refine Your Search

business support jobs in wardington, oxf

Service Support

Estate Agent

Business Support & Facilities Co-ordinator

Trainee Mortgage Adviser

Sales Administrator

Office Administrator

Production Operative

Business Support Officer - Family Hubs

Order Entry - Customer Service

Field Support Specialist

Customer Service Advisor

Purchasing Administrator

Territory Representative

Executive Assistant and Administrator

People Admin Assistant

Business Support and Planning Coordinator

Events Assistant

Call Handler

Student Support Executive

Warehouse Operative - Nights Multi chamber

I want to receive the latest job alerts for business support in wardington, oxf

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