Junior service technician Work, Jobs in Ware, Hrt (with Salaries)

IT Support Technician
Pharmaron —Hoddesdon
- Computer Science
- Software development
- In-person
Quick apply
Trainee / Junior Field Service Engineer - Catering Equipment
CCI Services —London
- £30,000 - £38,000 a year
- Overtime
- Maintenance
- Electrical experience
- Plumbing
- Annual leave
Quick apply
2d
Junior IT & Customer Support Technician
Kedeia —Beckton
- £26,820 - £35,000 a year
- Full-time
- Computer networking
- In-person
- Sick pay
Quick apply
6d
Technical Illustrator (Graduate / Early Career)
Sonovision UK —Letchworth
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- No degree
Quick apply
IT Coordinator/ Helpdesk Technician
THE·TEAM —London
- Full-time
- Microsoft Word
- Azure
- Microsoft Outlook
Lighting Prep Lead
4Wall Entertainment —Hertford
- Weekend availability
- Customer service
- Maintenance
- English
Quick apply
Technical Author (Graduate / Early Career)
Sonovision UK —Letchworth
- Full-time
- Hybrid work
- Engineering
- Continuous improvement
- No degree
Quick apply
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
HVAC-R
EfficientCoolingLondon —London
- £13 an hour
- Part-time
- Schematics
- Maintenance
- Supervising experience
Quick apply
Junior Maintenance Technician
Canvas Offices —London
- £28,000 - £30,000 a year
- Computer literacy
- Annual leave
Apple Retail Service Technician - Selfridges
Select Tech Group —London
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Home Appliance Technician
Training Square London Ltd —London
- £25,000 - £32,000 a year
- Full-time
- Schematics
- Maintenance
- In-person
Quick apply
AV Film and Animation Assistant
Hachette —London
- Time management
- Annual leave
- Employee discount
Senior AV Technician
RGH‑Global Limited —London
- £25,000 a year
- Microsoft Powerpoint
- Organisational skills
- Communication skills
BaSE Specialist
UPS —Stansted
- Full-time
- Schematics
- Engineering
- Programmable logic controllers
- Annual leave
- Employee discount
Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Mentoring
- Organisational skills
Level 3 IRATA Window Cleaner
LDT Contractors Ltd —London
- From £52,000 a year
- Full-time
- Customer service
- English
- Mentoring
Quick apply
12d
Maintenance Technician
Woodfell Asset Management —North London
- £35,000 - £45,000 a year
- Full-time
- Hotel
- Supervising experience
- Plumbing
Quick apply
3d
Senior Premium Processing Technician
HFG —London
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Mentoring
Maintenance Assistant
Lamington Serviced Apartments —London
- £35,402 a year
- Part-time
- Hotel
- Training & development
- Leadership
- Annual leave
- Sick pay
Quick apply

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IT Support Technician

Pharmaron -
Hoddesdon

Quick apply

Job details

Qualifications

Technical troubleshooting
Computer Science
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Microsoft Office Suite
Computer hardware
Ticket management systems
Software development
Customer support
Communication skills
CompTIA A+
Help desk

Full job description

Job Introduction

Position: IT Support Technician

Location: Hoddesdon

Pharmaron is a global CRO helping pharma and biotech companies bring new therapies to life. With over 25,000 employees worldwide across 28 locations in the US, UK and China, we support drug discovery through to manufacturing with fully integrated, high-quality services.

We’re proud of the impact we make and just last year, we supported over 780 discovery projects, 1,000+ CMC programmes, and 1,000+ clinical trials across all phases. Our teams are involved in everything from small molecules to biologics and gene therapies, and we work with more than 3,000 global customers. To learn more, visit www.pharmaron.com.

About the Role

We have a new opening for an IT Support Technician in Hoddesdon to provide technical support and incident management, acting as a bridge between Level 1 and escalation teams. This role includes ticket ownership, proactive maintenance, documentation, and mentoring of junior team members.

At Pharmaron we offer:

Vibrant and dynamic employment – we are a highly specialised, growth company operating in a critical sector of the economy – our future is strong and exciting!

Opportunities to develop your skills and yourself – our rapid growth brings greater opportunities for you to learn and grow faster!

A great team where we all support each other – enjoy your work – after all you spend about a third of your time here!

Key Roles and Responsibilities:

Resolve Level 1 and Level 2 support incidents, escalating to specialist teams when needed.
Provide on-site and remote support across hardware, software, printers, and peripherals.
Log, classify, prioritise, and manage support tickets in the ITSM system with accuracy.
Collaborate with central Service Desk and remote teams to deliver consistent, high-quality support.
Assist with IT projects, including Office 365, application rollouts, infrastructure upgrades, and vendor-driven changes.
Perform daily checks on shared IT equipment and maintain a well-organised IT storeroom.
Contribute to improving IT documentation and Knowledge Base articles.
Support Level 1 duties as needed and take on Level 2 tasks during absences or when requested.
Provide occasional out-of-hours support for planned maintenance or project work.

Requirements:

Essential

GCSEs or equivalent, with further education in IT or technical subjects.
1–2 years’ experience in a Service Desk or entry‑level IT support role.
Strong understanding of how a Service Desk operates, including ticket handling, prioritisation, and escalation.
Excellent customer service skills with a positive, professional approach.
Good working knowledge of computer hardware, Windows operating systems, and basic network administration.
Proven troubleshooting ability and experience supporting end users.
Strong communication skills and a desire to succeed as part of a high-performing team.
Understanding of Microsoft Windows core technologies.

Desirable

ITIL 4 Foundation certification.
Microsoft Certified: Fundamentals (MS‑900).
CompTIA A+ or similar technical certification.
Degree or vocational qualification in IT, Computer Science, or equivalent experience.
Experience with scientific systems or specialist laboratory software.
Exposure to software development, website technologies, or basic database design.
Working knowledge of Windows 10/11 and Office 365.
Basic understanding of ITIL/ISO service principles.

Why Pharmaron?

Collaborative Culture: Thrive in our inclusive and collaborative environment, where teamwork and innovation go hand in hand. Here, your voice matters, and your contributions make a real impact. "Employees Number One" and "Clients Centered" are the core cultural values at Pharmaron. Our culture, which sets Pharmaron apart from other organizations, has evolved from our deep commitment to our employees, partners and collaborators.

How to Apply:

Ready to seize this incredible opportunity? Join us at Pharmaron and be part of a dynamic team driving innovation and excellence in biopharmaceutical research and development. Apply online today!

Pharmaron is a premier R&D service company supporting the life sciences industry. Founded in 2004, Pharmaron has invested in its people and facilities having established diverse drug R&D service capabilities, ranging from synthetic, medicinal, and analytical chemistry, biology, DMPK, pharmacology, drug safety assessment, radiochemistry and isotopically labelled metabolism, chemical & pharmaceutical development to clinical development. With operations in China, US and UK staffed by over 19,000 employees, Pharmaron has an excellent track record in the delivery of R&D solutions to its partners in North America, Europe, Japan, and China.

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junior service technician jobs in ware, hrt

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