It support specialist Work, Jobs in Warrington, Chs (with Salaries)

Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Business Systems & Network Support Coordinator
Speedy Freight —Knutsford
- £35,000 a year
- Full-time
- In-person
Quick apply
13d
IT Helpdesk Assistant
Ticopti —Trafford
- £28,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
7d
IT Support Analyst
Leetwolf Digital Technology and Commerce —Manchester
- £2,400 - £2,900 a month
- Full-time
- Microsoft Outlook
- SharePoint
- In-person
- Free parking
- Sick pay
Quick apply
3d
IT Technician
PIXEL SPHERE LTD —Stockport
- £35,420.00 - £46,727.49 a year
- Full-time
- Windows
- Analysis skills
- Linux
- Sick pay
Quick apply
11d
Technical Support & Online Services Assistant
Integer Let's Order Food Ltd —Manchester
- From £26,000 a year
- Full-time
- Software troubleshooting
- Computer literacy
- Windows
Quick apply
12d
IT Support Engineer
GWA Group —Warrington
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
Internal IT Technician
Datel —Warrington
- Communication skills
Deployment Specialist
Redmoor Health —Chorley
- Up to £32,000 a year
- Full-time
- Hybrid work
- Travel
- IT
- In-person
- Free parking
- Flexitime
Quick apply
6d
Engineer II, Digital Services Remote Operations
Schneider Electric —Warrington
- Full-time
- Remote
- Computer literacy
- Engineering
- Data analysis skills
- Annual leave
Graduate Software Support Engineer
Car Benefit Solutions —Bury
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
14d
Help-Desk support analyst (1st line)
Roman Catholic Archdiocese of Liverpool —Liverpool
- £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Senior IT Support Specialist / Project Engineer MSP
Equasys —Warrington
- £42,000 - £50,000 a year
- Full-time
- Travel
- Mentoring
- Communication skills
- Free parking
- Paid training
Quick apply
Junior IT Service Desk Representative (Apprentice)
Primary Goal —Chester
- £23,000 - £25,000 a year
- Full-time
- Computer Science
- Data entry
- Communication skills
Quick apply
Technical Customer Support & Product Development Specialist
Teckentrup Doors Solutions —Warrington
- From £30,000 a year
- Full-time
- Assembly
- Power tools
- In-person
- Free parking
Quick apply
IT Support Officer - Medical School
University of Greater Manchester —Bolton
- £29,588 - £34,610 a year
- Full-time
- School
IT Technician
The Barlow RC High School —Manchester
- £29,064 - £32,061 a year
- Full-time
- Communication skills
- School
- Free parking
- Health & wellbeing programme
Quick apply
8d
1st Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
12d
IT & Maintenance Support Administrator
FAIRMONT —Knutsford
- Full-time
- Hotel
- In-person
- Resort
Quick apply
Graduate IT Support
Allied Pharmacies —St Helens
- Full-time
- Computer Science
- Travel
- Scripting
Quick apply
1d

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Technical Support Advisor 2nd Line Telco

Focus Group -
Manchester

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Work from home

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

We’re Hiring – Technical Support Advisor 2nd Line Telco

Salary – up to £30,000 (DOE)

Location – Based out of either Shoreham, Exeter or Manchester

Hybrid working- 3 days in the office 2 wfh

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,4000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Working as a Technical Support Advisor 2nd Line Telco, you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Product Services team. You'll provide advanced technical support and issue resolution.

Key Responsibilities:

Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order.
Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed personal call targets.
To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress.
Be able to identify when a case cannot be fixed remotely and route straight into Field Allocation for a site visit.
Troubleshoot hardware and software problems.
Configure applications and systems.
Ensure cases are kept up to date, ensuring any outstanding cases are managed in line with agreed demarcations.
Report issues to suppliers, chasing and doing all that is possible to ensure cases are resolved in a timely manner and that the customer is kept informed.
Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining.

Skills & Experience:

Experience in a customer facing technical support role, supporting telecoms or connectivity.
Accreditations in cloud-based phone solutions including Horizon, LG, Wildix, EvolveIP.
Good understanding of on-pre phone systems including a basic knowledge of configuration.
Skilled in using technical expertise to solve customer issues. Able to effectively gather relevant information and communicate technical resolutions and updates to customers.
Experience of utilising ITIL methodology, regarding incident, change and request management.
Solid understanding of ITSM/CSM Case (ticket) management systems.
Able to assess when it’s appropriate to escalate an issue to 3rd line in order to ensure a good customer experience.

Benefits

Don't worry if you don't meet every requirement-your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

Quick apply

Refine Your Search

it support specialist jobs in warrington, chs

Technical Support Advisor 2nd Line Telco

Business Systems & Network Support Coordinator

IT Helpdesk Assistant

IT Support Analyst

IT Technician

Technical Support & Online Services Assistant

IT Support Engineer

Internal IT Technician

Deployment Specialist

Engineer II, Digital Services Remote Operations

Graduate Software Support Engineer

Help-Desk support analyst (1st line)

Senior IT Support Specialist / Project Engineer MSP

Junior IT Service Desk Representative (Apprentice)

Technical Customer Support & Product Development Specialist

IT Support Officer - Medical School

IT Technician

1st Line Support Analyst

IT & Maintenance Support Administrator

Graduate IT Support

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