Customer support & client services occupations Work, Jobs in Wath Upon Dearne, Syk (with Salaries)

Client Support Coordinator
Harper James —Sheffield
- £30,000 - £35,000 a year
- Hybrid work
- CRM software
- Business development
- Analysis skills
Quick apply
Customer Services Executive
Ogilvie Group —Sheffield
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Learner Support Advisor
Tes Global —Sheffield
- £26,091 a year
- Full-time
- CRM software
- Customer service
- Salesforce
Quick apply
Customer Insight & Resolution Consultant
Leger Shearings Group —Rotherham
- £30,000 a year
- Weekend availability
- Free parking
- Annual leave
Customer Service Team Leader
Leger Shearings Group —Rotherham
- £32,000 a year
- Weekend availability
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
Inbound Customer Service Advisor (Emergency Support Line)
ant marketing —Sheffield
- £13 an hour
- Customer service
- Computer literacy
- Communication skills
- Paid training
Quick apply
Aftersales Coordinator
Express Bi Folding Doors —Leeds
- £25,000 - £26,000 a year
- 8 hour shift
- Sales
- English
- Microsoft Office
Quick apply
Customer Experience Advisor
Safetykleen —Dinnington
- £24,700 - £26,000 a year
- Full-time
- Data entry
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
12d
Customer Onboarding Coordinator
Safetykleen —Dinnington
- £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Contact Centre Operative
Bestway Group —Sheffield
- Full-time
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Technical Support & Planning Coordinator
Superior Wellness Limited —Chesterfield
- Full-time
- Customer service
- Plumbing
- Communication skills
- Annual leave
Quick apply
5d
Customer Success Specialist
Assured Data Protection —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
Accounts Executive
Rivendell Europe Ltd —Leeds
- £27,500 a year
- Full-time
- Computer literacy
- Salesforce
- Microsoft Office
- Free parking
- Life insurance
Quick apply
Customer Support Advisor
InfoTrack —Leeds
- £26,300 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Flexitime
Quick apply
4d
Customer Support Executive
CRU International Ltd —Sheffield
- Full-time
- Hybrid work
Quick apply
6d
Customer Service Specialist
Sherwin-Williams —Sheffield
- £27,895 - £34,044 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
Customer Resolution & Safeguarding Lead
Leger Shearings Group —Rotherham
- £32,000 - £35,000 a year
- Weekend availability
- CRM software
- Customer service
- Analysis skills
- Free parking
- Annual leave
6d
Customer Services Manager
Keepmoat Homes —Leeds
- Full-time
- Customer service
- Travel
- Organisational skills
- Employee assistance programme
- Employee discount
5d
Inbound Sales Advisor - Site based
Concentrix —Wath upon Dearne
- From £25,480 a year
- Full-time
- Sales
- Computer literacy
- English
- Store discount
- Employee discount
Customer Onboarding Team Leader
Safetykleen —Dinnington
- £32,000 - £34,400 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
5d

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customer support & client services occupations jobs near wath upon dearne, syk

Client Support Coordinator

Harper James -
Sheffield

Quick apply

Job details

£30,000 - £35,000 a year

Benefits

Discounted gym membership
Car scheme

Qualifications

CRM software
Business development
Analysis skills
Organisational skills
HubSpot
Communication skills

Full job description

Client Support Coordinator

Location: Sheffield – Hybrid with a possibility of remote

Reporting line: You will report directly to our Client Operations Manager, ensuring alignment with firm wide goals and priorities.

Salary : £30-£35k depending on experience

About the Role

We are seeking an experienced and proactive Client Support Coordinator to oversee and enhance the firm’s client service delivery within our Client Operations function. This is a senior operational role, acting as the key escalation point for complex client matters and leading the day-to-day coordination of the Client Support Unit. You will bridge operational delivery and strategic service improvement, ensuring high standards of client care, data integrity, and efficiency across all client-facing processes. You will work closely with fee earners, Account Managers, Compliance, Accounts, Business Development and Marketing to ensure our client experience remains consistent, responsive and aligned with firm values.

What You Will Be Doing

You will play a central role in safeguarding and strengthening the firm’s client support operations. Your responsibilities will include:

Overseeing day-to-day client support activity, ensuring inbox triage, ticket management and query resolution are handled efficiently and professionally.
Acting as the senior escalation point for complex queries and minor complaints, ensuring timely and effective resolution.
Safeguarding HubSpot data integrity, including accurate association of finance and fee earner communications, maintaining workflow accuracy and ensuring reliable client records.
Managing plan renewals, closures and billing accuracy, ensuring data, rates and plan information remain aligned across systems.
Leading the operational management of Extend plans, including manual usage reconciliation, renewal and pricing support, tier changes and workflow updates.
Providing reporting support for client activity and plan performance, including legacy reporting requirements for specific Extend clients.
Liaising closely with Accounts, fee earners and Account Managers to resolve billing queries, reconcile data and maintain operational accuracy.
Monitoring service metrics and identifying opportunities to streamline processes and reduce manual workload.
Supporting junior team members to maintain service quality and consistency.

About Harper James

Harper James is a full-service commercial law firm designed specifically to support ambitious SMEs. Our unique subscription-based model is redefining how legal services are delivered, making high-quality legal support more accessible, transparent and commercially aligned. We have grown rapidly and recently secured private equity backing from LDC to support our next phase of expansion. This is an exciting time to join a firm that is leading innovation within legal services.

What We Are Looking For

We are looking for someone who combines operational oversight with a strong client service mindset and the confidence to engage senior stakeholders.

You will ideally have:

At least three years’ experience in client services, legal operations or business support within a legal or professional services environment.
Experience managing complex client escalations and service delivery workflows.
Strong working knowledge of CRM systems, ideally HubSpot, and operational reporting tools.
Experience producing and interpreting service performance data.
Proven ability to create or refine SOPs and training documentation.
Excellent written and verbal communication skills, with confidence working alongside senior stakeholders.
Strong organisational skills and the ability to prioritise and make sound decisions independently. Skills and Attributes
Calm and professional under pressure.

• Accountable for service quality and client outcomes. • Strong analytical mindset with a focus on improvement.

Confident leading and mentoring others.
Collaborative and able to build relationships across departments.
Proactive and solutions-focused.
Committed to confidentiality, professionalism and integrity.

The bottom Line

An opportunity to play an important part in the next phase of growth for a law firm leading innovation within legal services.
An environment with no politics, no bureaucracy, working with a passionate, supportive and dedicated team who all play a fundamental part in the success and continued growth of the business.
33 days holiday, including public holidays.
Option to buy up to 5 holiday days a year.
Private Healthcare
Death in service benefit.
Access to our electric car scheme
Discounted gym memberships, access to retailer discounts, team socials and more!

NO AGENCIES PLEASE

Quick apply

Refine Your Search

customer support & client services occupations jobs in wath upon dearne, syk

Client Support Coordinator

Customer Services Executive

Learner Support Advisor

Customer Insight & Resolution Consultant

Customer Service Team Leader

Inbound Customer Service Advisor (Emergency Support Line)

Aftersales Coordinator

Customer Experience Advisor

Customer Onboarding Coordinator

Contact Centre Operative

Technical Support & Planning Coordinator

Customer Success Specialist

Accounts Executive

Customer Support Advisor

Customer Support Executive

Customer Service Specialist

Customer Resolution & Safeguarding Lead

Customer Services Manager

Inbound Sales Advisor - Site based

Customer Onboarding Team Leader

I want to receive the latest job alerts for customer support & client services occupations in wath upon dearne, syk

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