Experience manager Work, Jobs in Westminster, Gtl (with Salaries)

Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Conflict management
- Training & development
- Retail management
Quick apply
Store Managers – TWG Tea
TWG Tea UK —London
- £40,000 - £45,000 a year
- Weekend availability
- Microsoft Office
- Business development
- POS
- Annual leave
- Employee discount
Quick apply
17h
Assistant Manager
Starbucks —London
- Weekend availability
- Hospitality
- Sales
- Training & development
- Store discount
- Employee assistance programme
3d
Interim Operational Manager MHLT/MHUCC
Hertfordshire Partnership NHS Foundation Trust —St Albans
- £59,798 - £67,020 a year
- Full-time
- Continuous improvement
- Team management
7d
Regional Operations Manager - London
Sephora —London
- Full-time
- Continuous improvement
- Travel
- Budgeting
- Employee discount
3d
Client Experience Manager
ABACUS —London
- Writing skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
BRIONI Store Manager
Brioni —London
- £50,000 - £60,000 a year
- Full-time
- English
- Business development
- Bachelor's degree
Store Manager
Aldi —London
- Up to £69,000 a year
- Recruiting
- Retail management
- Annual leave
Assistant Manager
Caffe Nero Spring St —London
- £13.01 - £13.16 an hour
- Full-time
- Customer service
- Supervising experience
- Team management
- Employee discount
- Referral programme
4d
General Manager - Customer Experience
GTS Rail Operations Limited —London
- Continuous improvement
- No degree
- Leadership
- Employee discount
7d
General Manager - Padel & Athletics Club
GrassRoots Padel / Wimbledon Park Sports Hub —London
- £45,000 - £55,000 a year
- Weekend availability
- Hospitality
- Management
- In-person
Quick apply
7d
Store Manager, Full-time - Shoreditch - London
Reformation —Shoreditch
- £40,000 - £60,000 a year
- Weekend availability
- Training & development
- Retail management
- Annual leave
Quick apply
Assistant General Manager up to 57k
KUDU —London
- £55,000 - £57,000 a year
- Full-time
- Sales
- Restaurant management
- Conflict management
Quick apply
6d
Assistant General Manager
The Blues Kitchen Brixton —London
- £60,000 a year
- Weekend availability
- Recruiting
- Organisational skills
- Training & development
- Referral programme
Quick apply
11d
General Manager wanted for new Opening
Aree Project Limited —London
- £40 - £45 a year
- Restaurant management
- Team management
- Recruiting
Quick apply
assistant general manager | OMA
dcco. —London
- £55,000 - £60,000 a year
- Human resources
- Recruiting
- SharePoint
- Employee discount
Quick apply
Part-Time Area Manager (Commercial Cleaning) | Flexible Hours | £55–£100 per Audit + Expenses
Workforce FM Ltd —Oval
- £20 - £25 an hour
- Part-time
- Customer service
- English
- Team management
- Flexitime
- Flexible schedule
Quick apply
8d
Event Operations Manager (Bars)
Field Vision Bars —London
- £220 a day
- Weekend availability
- Bar
- Management
- English
Quick apply
16h
Counter Associate - 'The Ordinary' - Selfridges, Oxford Street
DECIEM —London
- Part-time
- Customer service
- Merchandising
- Communication skills
- Annual leave
- Employee assistance programme
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
4d

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Zara Covent Garden Customer Experience Manager

INDITEX -
London

Quick apply

Job details

Full-time

Qualifications

Succession planning
Payroll administration
Complaint handling
Payroll management
Fashion retail
Performance management
Retail team management
Store management
Conflict management
Customer loyalty building
Customer interaction
Retail experience
Site housekeeping
Training & development
Loss prevention
Interpersonal troubleshooting
Retail management
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.
Positive attitude towards self-development.

Note

This job description supports role clarity and recruitment and is not exhaustive; additional tasks may be required.

Inclusion

Inditex is an equal opportunities employer committed to diversity, multiculturalism, inclusion and acceptance.

INDINDITEXSM

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Refine Your Search

experience manager jobs in westminster, gtl

Zara Covent Garden Customer Experience Manager

Store Managers – TWG Tea

Assistant Manager

Interim Operational Manager MHLT/MHUCC

Regional Operations Manager - London

Client Experience Manager

BRIONI Store Manager

Store Manager

Assistant Manager

General Manager - Customer Experience

General Manager - Padel & Athletics Club

Store Manager, Full-time - Shoreditch - London

Assistant General Manager up to 57k

Assistant General Manager

General Manager wanted for new Opening

assistant general manager | OMA

Part-Time Area Manager (Commercial Cleaning) | Flexible Hours | £55–£100 per Audit + Expenses

Event Operations Manager (Bars)

Counter Associate - 'The Ordinary' - Selfridges, Oxford Street

Front of House Manager

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