Customer experience coordinator Work, Jobs in Weston Super Mare, Som (with Salaries)

Healthy Homes Coordinator
Hedyn —Malpas
- £30,064.67 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
10d
International Sales Coordinator
Fox Group (Moving and Storage) Ltd —Cwmbran
- £26,500 - £32,000 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Free parking
Quick apply
7d
Administrative Support / Service Centre Coordinator
Fitkit UK Ltd —Cheddar
- From £13.45 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Quick apply
3d
Project Delivery Coordinator
Phoenix Play —Bristol
- £28,000 - £35,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Booking Agent & Sales Coordinator
Assured Electrical Solutions —Barry
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
Contact Officer
Civic Recruitment Limited —Cardiff
- £18.92 an hour
- Hybrid work
- Experience working with children
- Communication skills
Quick apply
Client Relationship & Account Manager
Pocket Intelligence Limited —Bristol
- £26,000 - £35,000 a year
- Weekend availability
- Hybrid work
- Hospitality
- Customer service
- English
- Free parking
- Annual leave
Quick apply
10d
Project Coordinator - Domestic Energy Assessor (DEA)
Sero —Cardiff
- Up to £28,000 a year
- 8 hour shift
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Project Coordinator
IndigoTG —Magor
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
3d
Customer Engagement Co-ordinator
United Welsh —Caerphilly
- £28,194.75 a year
- Full-time
- Microsoft Word
- Databases
- Front desk
Senior Resource Coordinator
Wilmington plc —Cardiff
- £32,200 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Recruiting
- Annual leave
- Employee discount
Lettings Administrator / Property Coordinator – Cardiff
Williamson & Co —Cardiff
- Part-time
- Customer service
- In-person
Quick apply
Home Admissions Advisor
CornerstoneHealthcare —Bristol
- £35,000 - £40,000 a year
- Weekend availability
- Sales
- Business development
- Marketing
- Paid training
- Employee assistance programme
People and Culture Coordinator
Genuit Group —Caerphilly
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Data analysis skills
Sales Advisor Spartan Motor Factors WSM
Spartan MF Limited —Weston-super-Mare
- Full-time
- Sales
- Computer literacy
- English
- Employee discount
Quick apply
9d
Customer & Workshop Coordinator / Assistant Service Advisor
Motorfix Autocentre —Highbridge
- £28,000 - £35,000 a year
- Full-time
- Management
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Quick apply
2d
Customer Experience & Admin Coordinator
House of Amor —Bristol
- £26,000 - £28,080 a year
- Full-time
- Microsoft Word
- Accounting
- Communication skills
- Free parking
- Employee discount
Quick apply
2d
Part Time Conference & Events Coordinator
Bath Spa University —Bath
- £29,588 - £33,002 a year
- Part-time
- Hybrid work
- Customer service
- University
- Organisational skills
- Annual leave
- Employee assistance programme
8d
Ecommerce Coordinator
Lilabali Digital Commerce and Lifestyle Services —Newport
- £2,500 - £3,000 a month
- Full-time
- Customer service
- Merchandising
- Data analysis skills
- Free parking
- Sick pay
Quick apply
5d
Goods-In Ingredients Co-ordinator
Plant-Ex Ingredients Ltd —Bristol
- £12.74 - £13.46 an hour
- Full-time
- Forklift
- Quality control
- In-person
- Free parking
- Annual leave
Quick apply

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customer experience coordinator jobs near weston super mare, som

Healthy Homes Coordinator

Hedyn -
Malpas

Apply Now

Job details

Full-time
£30,064.67 a year
10 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance

Qualifications

Stakeholder collaboration
Stakeholder liaison
Complaint handling
Tenant engagement
Continuous improvement
Client services
Customer interaction
Household contractor coordination
Communication skills
Project progress tracking
Progress tracking

Full job description

Salary

£30,064.67

Contractual hours

Basis

Full time

Job reference

REQ00769

Vacancy: Healthy Homes Coordinator

Closing date: Sunday 23 August

Shortlisting: Tuesday 25 August

Proposed Interview date: Wednesday 2 September

Salary: £30,064.67

About the vacancy:

Join Hedyn’s Property and Place team and play a key role in supporting the delivery of our Healthy Homes programme. As a Healthy Homes Coordinator, you will provide essential administrative and coordination support, helping to track progress, manage resident communications, maintain compliance documentation, and ensure projects run smoothly and efficiently.

This is an exciting opportunity for a highly organised individual with excellent communication skills and experience coordinating repairs, compliance, or housing-related services. Working closely with surveyors, contractors, residents, and internal teams, you will help drive service excellence, support continuous improvement, and make a real difference to customers' homes and wellbeing.

If you thrive in a fast-paced environment, enjoy problem-solving, and are passionate about delivering great customer service, we'd love to hear from you.

Specifically, in the role you will:

Support planning and coordination of Healthy Homes work under management direction.
Maintain system data from works to resident communications, reports and update progress, access issues and completions.
Identify and escalate risks, delays or capacity issues promptly.
Support inspection and follow‑on activity by coordinating appointments and records.
Maintain compliance and quality documentation, including RAMS and certification.
Escalate quality or compliance concerns to Surveyors or Team Leaders.
Maintain accurate programme and commercial documentation for reporting purposes.
Support performance and progress reporting.
Support resident communication regarding appointments and programme progress.
Respond to routine resident queries, escalating complex issues appropriately.
Record feedback to support service improvement.
Support coordination between internal teams and contractors.
Share information and updates to support effective collaboration.
Contribute suggestions and feedback to support process improvement initiatives.
Monitor project mailboxes, log all resident and stakeholder contact in agreed systems, allocate queries to the appropriate officer and track responses to completion.
Coordinate regular health and safety site inspections, ensuring reports are filed promptly and that identified actions are monitored and closed within agreed timescales.
Collate and validate handover documentation at practical completion, including snagging records, operation and maintenance manuals, warranties and as‑built information.
Update asset and compliance records at practical completion so that new components, certificates and servicing requirements are accurately recorded and scheduled.
Interact and support the Customer Experience Team and other colleagues to ensure the accuracy of works orders, correct diagnosis and excellent resident engagement.
Effectively communicate with customers, private occupants and leaseholders and other stakeholders, ensuring all complaints and queries are dealt with in accordance with Hedyn policy. Drive service improvements through technology and innovative working methods that ensures value for money services for customers.
Perform any other duties as directed by your Line Manager in furtherance of the organization and individual objectives and policies.
To always work in a safe and appropriate manner to meet the duties and responsibilities within the Health and Safety policies and procedures of the association

(Please refer to the attached recruitment pack for more information.)

For further information about the role, please contact [email protected]

Application Process:

We require an application form to be completed for every role.

We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application.

Your Hedyn, our comprehensive benefits package:

We believe Hedyn is a great place to work and it’s important to us that our people feel the same way.

As well as offering varied and fulfilling careers, we want every colleague to feel appreciated. That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.

We are still at the beginning of our journey. Join us to help shape it.

Enhanced Pension Scheme:
We offer an attractive pension scheme with generous employer contributions of up to 12%. You are able to determine the level of contributions that is right for you.

Enhanced Annual Leave:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase gradually to 30 days following 3 years’ service.

SMART Working (dependent on role):
You’re trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities.

At Hedyn, we believe that ‘work is something you do rather than somewhere you go.’

Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption.

Flexible Benefits
We have a flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them. There is a wide range of benefits available to choose from including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles.

Development:
We offer many professional and personal development options such as sponsored study opportunities and career progression and development.

We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.

If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you.

Apply Now

Refine Your Search

customer experience coordinator jobs in weston super mare, som

Healthy Homes Coordinator

International Sales Coordinator

Administrative Support / Service Centre Coordinator

Project Delivery Coordinator

Booking Agent & Sales Coordinator

Contact Officer

Client Relationship & Account Manager

Project Coordinator - Domestic Energy Assessor (DEA)

Project Coordinator

Customer Engagement Co-ordinator

Senior Resource Coordinator

Lettings Administrator / Property Coordinator – Cardiff

Home Admissions Advisor

People and Culture Coordinator

Sales Advisor Spartan Motor Factors WSM

Customer & Workshop Coordinator / Assistant Service Advisor

Customer Experience & Admin Coordinator

Part Time Conference & Events Coordinator

Ecommerce Coordinator

Goods-In Ingredients Co-ordinator

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