Process manager Work, Jobs in Wheathampstead, Hrt (with Salaries)

Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Sales Executive
Tanner Pharma Group —Redbourn
- £32,252 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
- Health & wellbeing programme
- Sick pay
Quick apply
AI Programme Manager - Contract role
Project Blackbook —London
- £400 - £650 a day
- Hybrid work
- AI
Quick apply
14d
Quality Assurance Manager
Welford Healthcare —St Albans
- Full-time
- Hybrid work
- Microsoft Outlook
- Continuous improvement
- Travel
Quick apply
10d
Interim Operational Manager MHLT/MHUCC
Hertfordshire Partnership NHS Foundation Trust —St Albans
- £59,798 - £67,020 a year
- Full-time
- Continuous improvement
- Team management
6d
Resource Manager
M Group —Stevenage
- PMP
- Data analysis skills
- Annual leave
- Employee assistance programme
Contracting Auditor
More Margin Ltd —London
- £275 - £300 a day
- Remote
- Casual dining restaurant
- Analysis skills
- Travel
- Flexible schedule
Quick apply
11d
Production Manager
Lyonblack Ltd —Hatfield
- £12.21 - £38,500.00 a year
- Full-time
- Hybrid work
- Continuous improvement
- Quality control
- Organisational skills
- Sick pay
Quick apply
9d
Case Administrator Team Leader - Herts
Hertfordshire Constabulary —Hatfield
- £32,613 a year
- Full-time
- Annual leave
- Employee assistance programme
4h
Contracts Manager
Hertfordshire Partnership NHS Foundation Trust —Hatfield
- £59,798 - £67,020 a year
- Full-time
- Contracts
Assistant Contract Manager
Apcoa —Buntingford
- £36,000 a year
- Full-time
- Presentation skills
- Recruiting
- Contracts
- Annual leave
Quick apply
General Manager - Mon to Fri
Lexington Catering —London
- £65,000 - £75,000 a year
- Full-time
- Customer service
- Recruiting
- Budgeting
Quick apply
10d
Senior PMO Manager
Mercury Hampton Ltd —London
- £60,000 - £95,000 a year
- Full-time
- Budgeting
- Leadership
- Communication skills
- Annual leave
Quick apply
Operational Lessons Learned Manager
Sisk —St Albans
- Full-time
- Presentation skills
- Continuous improvement
- Organisational skills
- Annual leave
Operations Continuous Improvement Manager
Costa Limited —St Albans
- Full-time
- Remote
- Hospitality
- Continuous improvement
- Employee discount
10d
Admissions Team Manager
Higher Ed Partners —St Albans
- £36,000 - £50,000 a year
- Continuous improvement
- Team management
- Quality control
- Employee discount
- Referral programme
Operations Manager
Sandra Tyler HR —Radlett
- £45,000 - £47,750 a year
- Full-time
- Administrative experience
- Driving
- Human resources
- Free parking
Quick apply
2d
Technical Support Manager (Build Insight)
Build Insight Ltd —Welwyn Garden City
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
13d
HR & People Advisor
Rule One Fire —Hertford
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Human resources
- Recruiting
Quick apply
13d
Change Manager
NHSProfessionals —Hemel Hempstead
- £49,000 a year
- Hybrid work
- Salesforce
- Continuous improvement
- Travel
- Annual leave
- Employee assistance programme
Quick apply
6d

I want to receive the latest job alerts for process manager in wheathampstead, hrt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Contact Centre Operations Manager

Eckoh -
Hemel Hempstead

Quick apply

Job details

Full-time
From £47,000 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Free flu jabs
Company pension
Work from home
Company events
Bereavement leave
Life insurance
On-site parking

Qualifications

PCI
Client engagement
Customer service
Stakeholder liaison
Employee relations
Microsoft Office
Tableau
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Management reporting
AI
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint, one of the world's leading private asset growth investors, with over $75 billion of assets under management.

As a PCI DSS Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. With a strong heritage in secure payments and an expanding portfolio of cloud-native, omni-channel engagement solutions our vocation is simple: to make every customer interaction secure whether it is handled by a human agent or an AI agent, without ever compromising the customer experience.

Our large portfolio of clients, which includes many of the Fortune 250, come from a broad range of vertical markets including healthcare, retail, hospitality, financial services, and utilities.

The Role:

We are seeking a Contact Centre Operations Manager to lead the day-to-day delivery and performance of Eckoh’s inbound contact centre operations. The role is responsible for driving operational excellence, ensuring consistently high levels of customer service, efficiency, and client satisfaction, while maintaining strong oversight of performance management and supplier relationships. The role will lead a single-site contact centre operation, overseeing a hybrid and remote workforce of approximately 50–60 employees, including Advisors, Team Leaders, and supporting functions. The successful candidate will be accountable for fostering a high performing, engaged, and accountable culture, while ensuring the consistent delivery of operational targets, client SLAs, and broader business objectives.

Key Functional Responsibilities:

Operational Leadership & Service Delivery

Manage the day-to-day operation of the Contact Centre to ensure client SLAs, operational KPIs and service standards are consistently achieved.
Lead and support Team Leaders to drive operational performance, employee engagement and accountability across the advisor population.
Create and maintain a positive, high-performing and customer-focused culture across both office-based and remote employees.
Monitor and improve key operational metrics including: · SLAs / PCAs / KP’s· Advisor KPI performance· Forecast accuracy

Leadership, Coaching & Team Development

Lead, coach and develop the Contact Centre management team to deliver agreed operational objectives and performance standards.
Build a culture of accountability, ownership and continuous improvement throughout the operation.
Work closely with HR to ensure employee relations matters are managed fairly, consistently and professionally

Client & Stakeholder Management

Build effective operational relationships with clients and support day-to-day service delivery discussions.
Lead operational service review meetings, focusing on service performance, delivery outcomes, key operational metrics, and continuous improvement actions.
Work collaboratively with Account Management and Client Services teams to ensure strong operational outcomes are maintained.

Workforce Planning, Reporting & Financial Performance

Work closely with the Planning & Data Analyst to support accurate forecasting, scheduling and resource planning activity.
Support strong financial performance through effective operational management, productivity and workforce efficiency.

Compliance, Systems & Operational Standards

Ensure Contact Centre operations comply with PCI DSS, GDPR and internal operational policies and procedures.
Work closely with internal support teams to ensure Contact Centre systems and operational tools remain effective and fit for purpose.

Essentials:

Proven experience leading Contact Centre operations and managing high-performing teams within a fast-paced, customer-focused environment.
Demonstrable success in managing operational performance against Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and client objectives, driving continuous improvement and service excellence.
Experience working with workforce planning, forecasting and operational reporting processes.
Commercial awareness with the ability to understand how operational performance impacts wider business performance.
Experience working within PCI DSS and GDPR compliant operational environments.
Good working knowledge of Contact Centre systems and operational tools including,

Workforce Management systems, CCaaS platforms & Microsoft Office applications,

(experience using reporting and MI tools such as Tableau or SAP Business Objects would be advantageous but is not essential)

Personal Profile:

Strong leadership capability with the ability to motivate, coach, support and develop teams.
Highly organised and operationally focused, with strong communication and interpersonal skills.
Positive, proactive and solutions focused approach, with strong analytical and problem-solving capability.
Able to build effective relationships with colleagues, clients and stakeholders at all levels.

Our Culture:

Our values sit at the heart of the culture at Eckoh:

We encourage and support everyone to grow with Eckoh

We challenge, listen, and are open minded to change and suggestions from others

As trusted advisors, we use our knowledge to solve challenges and deliver the best for our clients

We take personal ownership to strive for excellence in whatever we do

We are welcoming, embrace diversity and respect each other in a spirit of true humanity

Our benefits

Focused on education and training (conference attendance, higher education sponsorship)
Core Hours policy (10am to 4pm, flexible start and ends agreed with manager)
25 days holiday and increases with service
Employee Recognition schemes
Free tea, coffee, fresh fruit and snacks Relaxation floor (lunch area, quiet room, pool table, Xbox)
Team days and Volunteering events
Christmas & summer company events
Pension scheme
Discretionary annual bonus
Life insurance
Simply Health scheme
Access to group Bupa membership scheme (Salary Sacrifice)

Join Us!

So, if you are an innovator and love to find creative solutions to challenges, are passionate about helping customers provide exceptional service then you should consider working here at Eckoh.

Pay: From £47,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Cycle to work scheme
Free flu jabs
Free parking
Life insurance
On-site parking
Work from home

Work Location: Hybrid remote in Hemel Hempstead HP3 9HN

Quick apply

Refine Your Search

process manager jobs in wheathampstead, hrt

Contact Centre Operations Manager

Sales Executive

AI Programme Manager - Contract role

Quality Assurance Manager

Interim Operational Manager MHLT/MHUCC

Resource Manager

Contracting Auditor

Production Manager

Case Administrator Team Leader - Herts

Contracts Manager

Assistant Contract Manager

General Manager - Mon to Fri

Senior PMO Manager

Operational Lessons Learned Manager

Operations Continuous Improvement Manager

Admissions Team Manager

Operations Manager

Technical Support Manager (Build Insight)

HR & People Advisor

Change Manager

I want to receive the latest job alerts for process manager in wheathampstead, hrt

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected