Duty manager Work, Jobs in Whickham, Twr (with Salaries)

Regional Operations Manager
Graysons Properties Ltd —Newcastle upon Tyne
- From £48,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Recruiting
Quick apply
11d
Manager
The Falcon Inn —Prudhoe
- £28,000 - £42,000 a year
- Full-time
- Writing skills
- Data analysis skills
- Supervising experience
- Free parking
Quick apply
Responsible Individual
Duty of Care Limited —Staindrop
- £250 - £500 a day
- Part-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
3d
Team Member
Treetop Golf, Metrocentre, Newcastle —Gateshead
- £12.80 an hour
- 8 hour shift
- English
- Employee discount
Quick apply
1d
Gritting Operative
Mitie —Newcastle upon Tyne
- £26 an hour
11d
Seasonal Sale Associate
LEGO Company Limited —Newcastle upon Tyne
- Seasonal
- Annual leave
- Employee discount
5d
Post-Fusion Operator
Krystal Technology —Wallsend
- £28,657 a year
- Day shift
- Forklift
- Continuous improvement
- Quality control
Quick apply
Depot Supervisor
BGS Intelligent Door Solutions Ltd —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Full-time
- Computer literacy
- Team management
- Warehouse experience
- Free parking
- Health & wellbeing programme
Quick apply
1d
Handyman/woman
Thornbury Care Centre —Sunderland
- Up to £13.90 an hour
- Full-time
- Customer service
- Maintenance
- No experience needed
Quick apply
Contracts Manager
Milburn Construction Ltd —Cramlington
- £60,000 - £75,000 a year
- Full-time
- Civil engineering
- Continuous improvement
- Contracts
Quick apply
11d
Duty Manager
Flight Club - Newcastle —Newcastle upon Tyne
- £36,000 - £38,000 a year
- Full-time
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
Depot Transport Supervisor
FlooringSuperstore.com —Durham
- £37,000 - £41,000 a year
- Full-time
- Computer literacy
- Forklift
- Computer skills
- Free parking
- Store discount
Quick apply
8d
Marketing Coordinator - Metrocentre, Gateshead
Savills Management Resources —Gateshead
- £27,000 - £30,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Social media management
Senior Performance Manager
Tees, Esk and Wear Valleys NHS Trust —Durham
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Databases
- Analysis skills
- Continuous improvement
Extra Works Manager
OCS Group —Newcastle upon Tyne
- Monday to Friday
- Management
- Project management
- Quality control
Quick apply
8d
CCTV Control Room Officer 40hrs - Metrocentre, Gateshead
Savills Management Resources —Gateshead
- £29,119 a year
- Full-time
- Customer service
- Writing skills
- English
- Free parking
1d
Assistant Accommodation Manager
Cloud Student Homes —Newcastle upon Tyne
- £14,300 a year
- Part-time
- Hospitality
- Sales
- Team management
- Annual leave
Quick apply
Resource Scheduling Lead
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £32,073 - £39,043 a year
- Full-time
- Annual leave
Medical Receptionist
Crawcrook Medical Centre —Ryton
- From £13 an hour
- Part-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
11d
Duty Manager
Stack Containers Ltd —Newcastle upon Tyne
- £32,100 a year
- Full-time
- Hospitality
- Bar
- Inventory control
- Employee discount
Quick apply

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duty manager jobs near whickham, twr

Regional Operations Manager

Graysons Properties Ltd
Newcastle upon Tyne

Quick apply

Job details

Full-time
From £48,000 a year
11 days ago

Benefits

Private medical insurance

Qualifications

Succession planning
Fire safety
Resource allocation planning
Operations management
Preventive maintenance
Stakeholder collaboration
Vendor management
CAFM software
Team leadership
Stakeholder liaison
Facilities management
Coaching
Compliance audits
Internal department liaison
Complaint handling
Performance management
Change management
Compliance management
Quality assurance
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Client services
Risk management
Mentoring
Recruiting
Operational strategy development
Contracts
Planned Preventative Maintenance (PPM) implementation
Residential lettings
Management reporting
Professional development mentoring
Leadership
Internal quality assurance
Property management
Planned maintenance
Vendor performance monitoring
Corporate regulatory compliance oversight
Stakeholder management

Full job description

Job Description: Regional Operations Manager

Department: Property Management & Lettings

Reports to: COO / CEO

Business Area: PRS & Block Management (Leasehold) Property Shield Solutions

Location: Newcastle upon Tyne / Sunderland

Salary: Range Dependent on Experience

Regional Operations Manager

Role Overview

The Regional Operations Manager is a senior leadership role responsible for the operational performance, compliance, service delivery, and overall management of a regional portfolio of properties. The role provides strategic and operational leadership to a team of Senior Property Managers and Property Managers, ensuring consistent delivery of operational excellence, regulatory compliance, and exceptional resident experience across all locations.

This position combines regional oversight with hands-on leadership, performance management, quality assurance, and continuous improvement. Working closely with the Quality Assurance (QA), Compliance, Maintenance, Lettings, and Finance teams, the Regional Operations Manager ensures company policies, Standard Operating Procedures (SOPs), and statutory obligations are fully embedded within day-to-day operations. The role is instrumental in driving operational efficiency, service consistency, commercial performance, and resident satisfaction across the region.

Key Responsibilities

Regional Operational Leadership & Service Delivery

Lead and oversee the operational performance of multiple properties within the region, ensuring safe, efficient, and high-quality service delivery.
Manage, coach, and develop a team of Senior Property Managers and Property Managers to ensure consistent execution of operational standards and company objectives.
Drive operational excellence through effective planning, resource allocation, and performance management across the regional portfolio.
Monitor property performance through reporting dashboards, CAFM systems, KPIs, and operational metrics, identifying opportunities for improvement and implementing corrective actions.
Ensure maintenance requests and operational issues are resolved within agreed service level agreements (SLAs), collaborating closely with contractors and internal departments.
Conduct regular site visits, inspections, and operational reviews to ensure properties remain compliant, resident-focused, and operationally effective.
Support business growth and portfolio expansion by ensuring operational readiness and successful mobilisation of new properties.

Compliance, Quality Assurance & Governance

Work in partnership with the Quality Assurance and Compliance teams to ensure full adherence to company policies, SOPs, and legal requirements across the region.
Maintain oversight of all statutory compliance activities, including fire safety, gas safety, electrical testing, legionella management, HMO licensing, and other regulatory requirements.
Identify compliance risks, operational gaps, and areas of non-conformance, implementing corrective and preventative action plans.
Lead and support internal audits, compliance reviews, and inspections, ensuring all follow-up actions are completed within required timescales.
Promote a culture of compliance and accountability by ensuring teams are fully trained and operate in line with company standards and regulatory obligations.
Contribute to the ongoing review and enhancement of policies, SOPs, and operational frameworks.

Performance Management & Continuous Improvement

Analyse operational, financial, maintenance, and compliance data to identify trends, risks, and improvement opportunities.
Produce and present detailed performance reports to senior leadership, highlighting achievements, challenges, risks, and recommended actions.
Establish and monitor regional KPIs, ensuring teams consistently achieve operational, compliance, occupancy, and resident satisfaction targets.
Conduct regular performance reviews, coaching sessions, and development plans for Senior Property Managers and Property Managers.
Drive continuous improvement initiatives that enhance service delivery, operational efficiency, compliance performance, and customer satisfaction.
Support change management initiatives and implementation of new systems, processes, and technologies across the region.

Resident Experience & Tenancy Management

Champion a resident-first culture across all properties, ensuring a consistently high standard of customer service and resident engagement.
Oversee the management of escalated resident complaints and complex tenancy issues, ensuring timely, professional, and effective resolution.
Ensure compliance with tenancy management processes, including resident onboarding, check-ins, check-outs, deposit management, and tenancy enforcement procedures.
Monitor resident feedback, satisfaction surveys, and service metrics to identify opportunities for enhancing the resident experience.

Contractor, Supplier & Facilities Management

Oversee contractor and supplier performance across cleaning, security, facilities management, and maintenance services throughout the region.
Work closely with the Maintenance and Contracts Manager to ensure effective delivery of reactive, planned, and preventative maintenance programmes.
Monitor contractor KPIs, service standards, and compliance requirements, ensuring value for money and service excellence.
Ensure Planned Preventative Maintenance (PPM) programmes are delivered efficiently with minimal impact on residents and operations.
Develop and maintain effective supplier relationships to support operational performance and continuous improvement.

Team Leadership & Stakeholder Engagement

Provide strong leadership, direction, and support to Senior Property Managers and Property Managers across the region.
Foster a high-performance culture through coaching, mentoring, succession planning, and talent development.
Act as the primary escalation point for operational, resident, and team-related issues within the region.
Collaborate closely with Lettings, Finance, Compliance, Maintenance, and QA teams to align operational delivery with wider business objectives.
Support recruitment, onboarding, and retention initiatives to build high-performing operational teams.
Champion company values, driving accountability, collaboration, professionalism, and continuous improvement across all regional operations.
Undertake any other duties reasonably required by the business in line with the seniority and scope of the role.

Key Focus Areas

Regional operational performance
Service excellence and resident satisfaction
Regulatory compliance and risk management
Team leadership and development
Continuous improvement and operational efficiency
Contractor and supplier management
Stakeholder engagement and collaboration
Business growth and portfolio scalability

Pay: From £48,000.00 per year

Benefits:

Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

duty manager jobs in whickham, twr

Regional Operations Manager

Manager

Responsible Individual

Team Member

Gritting Operative

Seasonal Sale Associate

Post-Fusion Operator

Depot Supervisor

Handyman/woman

Contracts Manager

Duty Manager

Depot Transport Supervisor

Marketing Coordinator - Metrocentre, Gateshead

Senior Performance Manager

Extra Works Manager

CCTV Control Room Officer 40hrs - Metrocentre, Gateshead

Assistant Accommodation Manager

Resource Scheduling Lead

Medical Receptionist

Duty Manager

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