Customer support coordinator Work, Jobs in Willenhall, Wmd (with Salaries)

Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Client Services Coordinator
Fellowship of Inspection Nominees —Telford
- £27,000 - £30,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
1d
Customer Support Coordinator
Daikin Industries Ltd. —Birmingham
- Full-time
- Customer service
- Communication skills
Quick apply
Client Liaison & Customer Experience Coordinator
Prime Oak / Whitlock & Lowe —Wolverhampton
- £13.00 - £13.50 an hour
- Part-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
Sales Coordinator
L123 Limited —Penkridge West
- £13.00 - £14.50 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Flexitime
Quick apply
6d
Sales Coordinator
Metalor Technologies UK Ltd —Birmingham
- £25,000 - £26,125 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Customer Assurance Coordinator
Arcus FM —Redditch
- Up to £29,256 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Annual leave
Quick apply
Office & Operations Coordinator
Polair Conditioning Ltd —Cannock
- £25,000 - £29,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
22h
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee assistance programme
Senior Customer Complaints Coordinator
Civic Recruitment Limited —Walsall
- Communication skills
- Time management
Quick apply
Internal Sales & Project Coordinator
Swanline Group —Stone
- From £35,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
- Free parking
Quick apply
3d
Customer Service Coordinator - Pallet-Track Network
Clive Cowern Transport Services Ltd —Bridgnorth
- £28,500 a year
- Full-time
- Customer service
- Analysis skills
- In-person
- Free parking
- Sick pay
Quick apply
Service Coordinator
3D Facilities Support Ltd —Sutton Coldfield
- £22,568 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
Quick apply
4d
RFQ Sales Coordinator
Hayley Group —Oldbury
- Full-time
- Sales
- Microsoft Office
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Receptionist / Administrator / Care Coordinator
Zantahealthcare Ltd —Birmingham
- £24,420.00 - £42,918.75 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Annual leave
Quick apply
8d
Service Coordinator
Recra Consulting —Four Ashes
- £26,000 a year
- Full-time
- Organisational skills
Quick apply
Internal Sales Coordinator
Steelway —West Bromwich
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Front Desk & Family Coordinator (Receptionist / Customer Service)
RobocodeUK Limited —Solihull
- £1,800 a month
- Part-time
- Microsoft Word
- CRM software
- Customer service
Quick apply
7d

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customer support coordinator jobs near willenhall, wmd

Helpdesk Coordinator - FTC 12 months

WORD360 Language Services -
Birmingham

Apply Now

Job details

Fixed term contract
£25,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Flexible schedule
Sick pay

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Phone etiquette
Communication skills
Negotiation
Help desk

Full job description

About The Role

Main Purpose of Job

As we step into a new phase of growth we are searching for a driven and passionate Helpdesk Coordinator to join our expanding team. Delivering a polished and captivating Word360 experience, the helpdesk team is primarily responsible for being brand ambassadors. Since you will represent the company, it is imperative that you deliver an outstanding client experience that reflects your personality, professionalism and engaging style

Responsibilities and Duties

- Deliver outstanding customer service at every opportunity to our clients and sub-contractors.
- Responding professionally to phone calls & emails.
- Fulfil new client requirements and manage general queries.
- Taking care of client and linguist enquiries from the beginning to the end.
- Solve problems and swiftly recognise and address client concerns.
- Maintain accurate records of all communications within our database.
- Update job knowledge by participating in training, where required.
- Proactive and ability to work effectively within a team but also independently.
- Understand and deliver the service objectives in line with KPIs.

Skills and Attributes Required

- Be able to work in a fast-paced, customer service environment.
- Have outstanding customer service experience (minimum 2 years)
- Have an excellent phone manner and command of English.
- Pay attention to detail be extremely efficient and organised.
- The ability to remain positive and upbeat even during difficult customer interactions.
- Strong communication abilities, including the capacity to interact with clients both orally and in writing in a clear and effective manner.
- Possess strong problem solving and negotiation skills with the ability to persuade others.
- Be a finisher and do whatever it takes to complete a task.
- Display a willingness to learn.
- Competency in the use of Microsoft Office products such as Teams, Word, Excel and Outlook
- Willingness to work from Office location. (this is not a hybrid role)

Benefits

Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
Employee Recognition: Celebrate achievements with our employee awards and development programs.
Health and Wellness: Benefit from health insurance, reduced gym memberships, reduced cinema tickets, and more.
Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
Cycle to Work Scheme: Join the cycling revolution with our support.
Pension Scheme: Secure your future with our workplace pension plan.
Paid Sick Leave: Rest assured with paid time off during illness.
Social Events: Engage with colleagues and innovate through business-wide social events.

Recruitment Process

Successful applicants will complete a short pre-screen, including recorded answers to a few questions, along with a psychometrics test.
If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person).
Finalists will attend a final interview (again, either online or face-to-face).
Please note, the process may change

Diversity, Inclusion and Wellbeing

Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

About Us

Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.

Apply Now

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customer support coordinator jobs in willenhall, wmd

Helpdesk Coordinator - FTC 12 months

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