Customer consultant Work, Jobs in Wolverhampton, Wmd (with Salaries)

First Line Support Consultant (Apps Support, Danish or Swedish Speaking)
Pinewood.AI —Solihull
- From £25,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
9d
Sales Consultant
Arnold Clark —Wolverhampton
- £40,000 - £45,000 a year
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
12d
Case Manager / Co-ordinator
N & S Consultants Ltd —Harborne
- £25,420 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- In-person
Quick apply
21h
Retentions Advisor
LTK Consultants Ltd —Birmingham
- £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Gym membership
Quick apply
First Line Support Consultant
Pinewood.AI —Solihull
- £25,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Driving
- Time management
- Annual leave
- Employee assistance programme
Quick apply
4d
Financial Support Consultant
OSB Group —Wolverhampton
- £26,500 - £30,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Negotiation
- Annual leave
Graduate Trainee Scheme
GuyKat —Birmingham
- £25,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- IT
- Work from home
- Sick pay
Quick apply
Graduate Recruitment Coordinator
N & S Consultants Ltd —Birmingham
- £25,000 - £27,000 a year
- Full-time
- CRM software
- Customer service
- Business development
Quick apply
3d
Telemarketing Executive
Gallagher —Brierley Hill
- £28,000 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
Business Development Manager (Civil Engineering)
Aquatech Civils Ltd —Sutton Coldfield
- From £34,500 a year
- Full-time
- Hybrid work
- Civil engineering
- Sales
- Business development
- Work from home
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Wolverhampton
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Sales Consultant
Steel Door Company Limited —Stafford
- £30,000 - £65,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- In-person
Quick apply
Travel Consultant - Sutton Coldfield (Broads Travel)
Hays Travel —Sutton Coldfield
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Payroll Bureau Manager
S4labour Ltd —Coleshill
- From £55,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
Premium Travel Consultant - Arabic Leisure Market
Ten Group —Birmingham
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
Kitchen and Bathroom Sales Consultant
EH Smith Builders Merchants Ltd —Solihull
- Full-time
- Sales
- CAD
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
Route Surveyor
Allelys Group - Studley, Warwickshire —Studley
- £45,000 - £55,000 a year
- Full-time
- AutoCAD
- Microsoft Office
- Driving
- Free parking
Quick apply
Senior Business Travel Consultant - French Speaking
Perk —Birmingham
- Full-time
- Hospitality
- Bar
- Customer service
- Relocation assistance
- Annual leave
Contact Centre Sales Advisor
LTK Consultants Ltd —Birmingham
- £26,500 a year
- Full-time
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
2d
Luxury Travel Consultant - (Arabic Speaking)
Ten Group —Birmingham
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
- Annual leave
- Employee discount
Quick apply
10d

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First Line Support Consultant (Apps Support, Danish or Swedish Speaking)

Pinewood.AI -
Solihull

Quick apply

Job details

Full-time
From £25,000 a year
9 days ago

Benefits

Cycle to work scheme
Annual leave
Employee assistance programme
Gym membership

Qualifications

Jira
Danish
Sales
Customer service
English
Technical support
Analysis skills
Swedish
Zendesk
Driving
IT support
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills

Full job description

We are looking for a proactive, customer-focused First Line Application Support Consultant to join our team, supporting customers across the Pinewood.AI platform.

This is an English-speaking role, with either Danish (preferred) or Swedish language skills required to support our Nordic customers alongside our wider global customer base. Strong written and verbal communication skills in English and either Danish or Swedish are essential.

In this role, you’ll be the first point of contact for software support queries across areas such as Finance, Accounts, Aftersales and other dealership-related applications. The Pinewood.AI platform supports automotive retailers across a range of key business areas, helping users manage their day-to-day operations more effectively. You’ll be responsible for resolving issues quickly where possible and escalating more complex issues when required. Using your problem-solving skills, strong communication, and sense of ownership, you’ll ensure every customer receives a consistent, high-quality support experience.

This role is ideal for someone with experience in IT Support, Application Support, Technical Support or Software Customer Support who enjoys solving problems and helping customers. We also welcome applications from articulate, customer-focused graduates who are fluent in the required languages and are looking to build a career in software support. Full training will be provided to help you develop your knowledge of the Pinewood.AI platform.

If you enjoy learning, thrive in a collaborative environment, and want to be part of a global business that values innovation, continuous improvement and exceptional customer service, we’d love to hear from you.

Key Responsibilities:

Be the first point of contact for Application Support queries raised by customers, responding quickly and professionally across all channels.
Provide clear, helpful advice and resolutions to users experiencing issues with the Pinewood.AI platform, using available knowledge resources and internal workflows.
Support English-speaking customers, as well as Swedish or Danish-speaking customers, clearly and professionally, ensuring they receive the same high-quality experience across all support channels.
Support customers across a range of product modules, including Finance, Accounts, Aftersales and other dealership-related areas.
Accurately log every customer interaction in Zendesk, ensuring information is complete, easy to follow, and useful for future reporting and quality checks.
Where an issue can’t be resolved at first contact, triage and escalate it to the second-line team with all the necessary detail, doing so quickly and clearly.
Keep customers regularly updated on their open tickets in line with our service level expectations, and make sure they always know what to expect next.
Take ownership of your own performance by tracking your KPIs, including response time, resolution rate and customer satisfaction, and working with your Team Leader to improve where needed.
Actively contribute to team goals, helping to manage workload across the team and jumping in to support others when needed.
Build your system and product knowledge by following your onboarding and learning plan, staying curious and engaged as the platform evolves.
Flag critical or high-priority issues to your Team Leader promptly, and keep customers reassured through clear, confident communication until resolution.
Represent Pinewood.AI with professionalism, empathy and a customer-first mindset in every interaction.

Requirements

Fluent English language skills, with excellent written and verbal communication.
Fluent Danish (preferred) or Swedish language skills, with excellent written and verbal communication.
Either:
- Experience in IT Support, Application Support, Technical Support, Software Support or another customer-facing support environment; or
- A recent degree or equivalent qualification, with strong communication skills and a genuine interest in technology, software and customer support.

Strong customer service skills, with the ability to communicate clearly, calmly and professionally.
Good problem-solving and analytical skills, with the curiosity to investigate issues and identify appropriate solutions.
A proactive approach, with a strong sense of ownership and a commitment to delivering a high-quality customer experience.
The ability to work effectively within a close-knit team while managing your own workload.
An eagerness to learn and develop through structured training and ongoing support.
Flexibility to travel occasionally and adapt within a fast-paced, evolving environment.

Desirable Experience

Experience using support tools or ticketing platforms such as Zendesk, Freshdesk, ServiceNow or Jira.
Previous experience within the automotive industry.
Experience working with dealership software, Dealer Management Systems or automotive retail platforms.
Familiarity with Pinewood.AI, formerly Pinewood DMS or Pinnacle, or equivalent dealership software.
An understanding of automotive dealership operations, including Finance, Accounts, Sales, Service, Parts or Aftersales.
Experience supporting business-critical applications, SaaS products or cloud-based software platforms.

Benefits

A competitive starting salary of £25,000 per annum
5% stakeholder bonus scheme
Share scheme
Hybrid working
25 days holiday plus all UK bank holidays
4x life assurance
Enhanced family-friendly leave – 5 months’ full pay for maternity or adoption, plus 2 weeks’ fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
Employee Assistance Programme (EAP) – free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources)
Regular 1-2-1s and career development opportunities
Cycle to Work scheme – save up to 40% on bikes and accessories through salary sacrifice
Eyecare vouchers – free eye test and contribution towards prescription glasses
Regular social events
Employee recognition and awards

Why join Pinewood.AI?

This is an exciting opportunity to connect, communicate, and make a real impact across a global technology business. As a First Line Support Consultant at Pinewood.AI, you’ll be on the frontline of our customer experience building trust, driving clarity, and delivering outstanding support as customers use our global SaaS platform. We’re looking for ambitious individuals ready to start or grow their career in a fast-moving, innovative SaaS environment.

About Us

Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.

Pinewood’s cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.

Quick apply

Refine Your Search

customer consultant jobs in wolverhampton, wmd

First Line Support Consultant (Apps Support, Danish or Swedish Speaking)

Sales Consultant

Case Manager / Co-ordinator

Retentions Advisor

First Line Support Consultant

Financial Support Consultant

Graduate Trainee Scheme

Graduate Recruitment Coordinator

Telemarketing Executive

Business Development Manager (Civil Engineering)

JUNIOR SALES CONSULTANT

Sales Consultant

Travel Consultant - Sutton Coldfield (Broads Travel)

Payroll Bureau Manager

Premium Travel Consultant - Arabic Leisure Market

Kitchen and Bathroom Sales Consultant

Route Surveyor

Senior Business Travel Consultant - French Speaking

Contact Centre Sales Advisor

Luxury Travel Consultant - (Arabic Speaking)

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