Customer service representative Work, Jobs in Rugby Cv23 (with Salaries)

Customer Support Advisor
Hafele UK Ltd —Rugby
- £27,101.75 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Service Advisor
Kinaxia Transport & Warehousing —Rugby
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
Smarta Energy —Coventry
- £29,000 a year
- Full-time
- CRM software
- Continuous improvement
- In-person
Quick apply
12d
Customer Experience Associate
Citizen Housing Group —Birmingham
- £30,080 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
11d
Customer Services Assistant
OurCoop —Rugby
- £12.75 an hour
- Weekend availability
- Customer service
- Bakery
- Paid training
- Annual leave
7d
Customer Care Advisor
Orbit Group —Coventry
- £26,542 a year
- Computer skills
- Leadership
6d
Customer Service Advisor (Credit, Collections and Accounts Investigation)
NEXT —Leicester
- £13.29 an hour
- Part-time
- Free parking
- Employee discount
9d
Home Customer Service Advisor
NEXT —Leicester
- £13.29 an hour
- Weekend availability
- Computer literacy
- Computer skills
- Free parking
- Work from home
10d
Customer Services Advisor
GXO Logistics —Northampton
- £28,393 a year
- Analysis skills
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
11d
Customer Service Assistant/Supervisor
Royal Casino Slots —Northampton
- £12.71 - £14.21 an hour
- Part-time
- Bilingual
- Microsoft Word
- Hospitality
- Paid training
Quick apply
Pharmacy Customer Services Assistant
PM Care Online Ltd —Coventry
- £14 an hour
- Full-time
- Bilingual
- Spanish
- English
Quick apply
Customer Service Advisor
Cromwell —Leicester
- Full-time
- Customer service
- Microsoft Office
- Power tools
- Annual leave
- Employee assistance programme
Customer Service Representative
Ballicom Limited —Coventry
- £26,000 a year
- Full-time
- Customer service
- English
- In-person
Quick apply
7d
Customer Service Advisor
DSV United Kingdom Ltd —Banbury
- From £26,600 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- English
- Work from home
- Life insurance
Quick apply
Specialist Customer Service Advisor
Cromwell —Leicester
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
Customer Service Advisor - Energy (Leicester)
Octopus Energy Group —Leicester
- From £26,300 a year
- Full-time
Quick apply
Customer Service Advisor (B2B Sales)
Get Laid Beds —Leicester
- From £23,500 a year
- Full-time
- Customer service
- Free parking
- Employee discount
Quick apply
4d
Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
Customer Care Co-ordinator
Bloor Homes —Hinckley
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee discount
Customer Service Team Leader
Burbage Custom Windows —Hinckley
- From £29,500 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
5d

I want to receive the latest job alerts for customer service representative in rugby cv23

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service representative jobs near rugby cv23

Customer Service Representative jobs in Leicester

Customer Service Representative jobs in Northampton

Customer Service Representative jobs in Banbury

Customer Service Representative jobs in Coventry

Customer Service jobs in Northampton

No Experience Civil Service jobs in Blackpool

Customer Service Representative jobs in Wareham

Customer Service Representative jobs in Shrewsbury Sy4

Customer Service Representative jobs in Leeds

Customer Service jobs in Luton

Customer Service Representative jobs in Willesden

Customer Service jobs in Reading

Customer Service Representative jobs in Folkestone Cheriton

Customer Service Representative jobs in Paddington

Customer Service Representative jobs in Leigh On Sea

Part Time Customer Service jobs in London

No Experience Entry Level Customer Service jobs in London

Service Desk Analyst jobs in London

Customer Service Representative jobs in Croydon

Customer Service Supervisor jobs in Birmingham

Customer Support Advisor

Hafele UK Ltd -
Rugby

Quick apply

Job details

Permanent | Full-time
£27,101.75 a year
3 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme
On-site parking

Qualifications

ISO 14001
Customer service
Logistics
ISO 9001
Microsoft Office
Numeracy
NVQ
Communication skills

Full job description

Customer Support Advisor

Permanent, Site based, Full Time, 38.75 hours, Monday to Friday 8:45am to 5:30pm

Location: Rugby Head Office – CV21 1RD

Your new Company:

Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service.

Your new role:

We are looking for a passionate and customer-focused Customer Support Advisor to join our team. In this role, you will deliver a first-class customer experience by effectively managing customer enquiries, processing orders accurately, and providing tailored solutions that exceed expectations. You will play a key role in ensuring a seamless customer journey while maintaining high standards of service, efficiency, and accuracy.

Key Responsibilities:

· Deliver exceptional customer service across multiple channels, including telephone and live chat.

· Provide customers with comprehensive solutions to their order and account enquiries.

· Process and enter all customer orders accurately and within agreed deadlines.

· Manage order fulfilment activities, including:

o Delivery Blocked Orders (Proformas, Price Confirmations, Pending Orders).

o HACR order management.

o Daily back-order reviews.

· Handle inbound customer calls, responding promptly and professionally.

· Take ownership of customer queries from initial contact through to resolution.

· Ensure customer issues are resolved efficiently, with the majority completed within 48 hours.

· Maintain accurate customer records and ensure excellence in data entry.

· Work collaboratively with internal departments including Sales, Finance, Logistics, and Operations to support customer requirements.

· Monitor and maintain compliance standards, ensuring zero non-conformances and timely resolution of outstanding issues.

· Contribute to continuous improvement initiatives that enhance the customer experience and reduce complaint-related costs.

· Maintain professional development through ongoing learning and training activities.

What you’ll need to succeed:

· Minimum Level 2 qualification in Literacy and Numeracy.

· Minimum Level 2 proficiency in Microsoft Office applications.

· Level 2 or Level 3 Customer Service NVQ (or currently working towards).

· Successful completion of TTP 14.

· Intermediate SAP system knowledge.

· Foundation product training.

· Understanding of Integrated Management Systems, including ISO 9001, ISO 14001 and OHSAS 18001.

· Knowledge of customer and vendor trading terms.

· Awareness of haulage and logistics operations.

· Understanding of finance processes and the relationship between Sales and Finance functions.

· Excellent verbal and written communication skills.

· Strong attention to detail with a high level of accuracy in data entry.

· Proven ability to manage multiple priorities and meet deadlines.

· A proactive, solutions-focused approach with a commitment to delivering outstanding customer service.

· Strong problem-solving skills and the ability to build positive relationships with customers and colleagues.

What you’ll get in return:

· Competitive Salary: Enjoy a starting salary of £27,101.75 / £13.45 per hour, with the added potential to earn an annual bonus of up to 10% of your yearly pay.

Benefits including:

o Holiday of 23 days’ basic + 8 bank holidays in a complete year, increasing to 28 days basic with our length of service programme

o Health Cash plan scheme; Claim back up to £765 annually for medical and wellbeing costs for yourself, and up to £470 for dependent children. This covers a wide range of treatments including dental, optical, therapy, and wellbeing costs, with the added option to increase your level of cover and add another adult.

Additional benefits include:

o Employee Assistance Programme (EAP) offering confidential support and guidance for you and your family

o 24/7 GP phone service for easy access to medical advice

o Quicker access to medical scans and surgical procedures

o Counselling services

o Discounts on gym memberships to help you stay active

o Hospital treatment insurance

o Huge range of shopping, restaurant and activity discounts

o Enhanced Pension Scheme to secure your financial future & regular financial awareness initiatives

o Life Cover – providing financial security for your loved ones.

o Take advantage of discounts on company stock.

o Cycle to Work Scheme: Make your commute greener and healthier. Save up to 47% on the cost of a new bike and accessories, and spread the payments in a tax-efficient way.

o Volunteering Days: 2 full days per 12 month period paid to volunteer at a registered charity and give back to the community

This is a full-time, permanent position. Core hours of work are 8:45am to 5:30pm, Monday to Friday.

Shortlisting and interviews for this role will take place while the advert is live; the vacancy will be closed as soon as the successful candidate is appointed. Applicants are therefore encouraged to submit applications as soon as possible. We are committed to equal opportunities

At Häfele UK, we’re proud to be a Living Wage accredited employer, demonstrating our commitment to fair pay and the wellbeing of our people. This means every member of our team earns a wage that meets the real cost of living – not just the government minimum – because we believe hard work deserves fair reward.

Pay: £27,101.75 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Experience:

Customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in rugby cv23

Customer Support Advisor

Customer Service Advisor

Customer Service Advisor

Customer Experience Associate

Customer Services Assistant

Customer Care Advisor

Customer Service Advisor (Credit, Collections and Accounts Investigation)

Home Customer Service Advisor

Customer Services Advisor

Customer Service Assistant/Supervisor

Pharmacy Customer Services Assistant

Customer Service Advisor