Customer experience manager Work, Jobs in Dungannon, Nir (with Salaries)

Customer Experience & Commercial Support Executive
Macahl animal health —Dungannon
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
- Annual leave
- Life insurance
Quick apply
5h
Despatch Coordinator
Hughes Group Ltd —Dungannon
- £27,000 - £34,000 a year
- Weekend availability
- English
- Organisational skills
- Computer skills
- Free parking
- Employee assistance programme
Quick apply
4d
Customer Service Assistant - Dungannon
BoyleSports —Dungannon
- Customer service
- Team management
- POS
1h
Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Health & wellbeing programme
Quick apply
Administration Co-Ordinator
Pilgrim's Europe —Dungannon
- Full-time
- Microsoft Word
- Communication skills
Quick apply
Team Leader
Iceland —Dungannon
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
Store Manager
Poundland —Dungannon
- £35,000 a year
- Training & development
- Retail management
- Leadership
- Employee discount
Transport Coordinator
McCloskey International Ltd. —Dungannon
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Referral programme
Quick apply
Store Manager
Eurospar Moy —Dungannon
- £45,000 a year
- Full-time
- Team management
- Training & development
- Retail management
- Free parking
Quick apply
1d
Contact Centre Manager
Maurer & Sons Ltd. —Armagh
- £3,800 - £5,300 a month
- Full-time
- Continuous improvement
- In-person
- Training & development
Quick apply
Store Manager
Domino's —Dungannon
- Weekend availability
- Inventory control
- Sales
- Customer service
- Paid training
- Annual leave
11d
Quality Control Operative
Westland Horticulture Ltd —Granville
- Full-time
- Computer literacy
- English
- Quality control
- Employee discount
Quick apply
Sales Coordinator
Kiverco Limited —Dungannon
- Full-time
- ERP systems
- Research
- Microsoft Office
- Flexitime
- Employee discount
Quick apply
9h
Deli Manager
Lynch's Foodstores —Dungannon
- £12.64 - £14.50 an hour
- Weekend availability
- Management
- Supervising experience
- Team management
- Free parking
- Bereavement leave
Quick apply
4d
Production Planning & Control Coordinator
Edge Innovate —Dungannon
- £38,000 - £45,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Referral programme
Quick apply
10d
Customer Service Coordinator
Donnelly Group NI —Dungannon
- Full-time
- Organisational skills
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
11d
Food Hall Manager
Eurospar Moy —Dungannon
- £36,000 a year
- Full-time
- Sales
- Bakery
- Continuous improvement
- Free parking
Quick apply
1d
Customer and Trading Manager - Small Supermarket
Sainsbury's —Dungannon
- From £31,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
International Sales Manager
CK International —Dungannon
- £40,000 - £55,000 a year
- Full-time
- Business development
- Travel
- Organisational skills
- Free parking
3d
Trade Counter Assistant
Construction Fasteners Ireland Ltd —Dungannon
- £13 - £14 an hour
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
4d

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Customer Experience & Commercial Support Executive

Macahl animal health
Dungannon

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
5 hours ago

Benefits

Casual dress
Additional leave
Annual leave
Company pension
Life insurance
On-site parking

Qualifications

CRM software
Pricing
Customer service call handling
Meeting coordination
Customer relationship building
Client onboarding
Travel arrangements
Inbound customer enquiry call handling
Client engagement
Sales administration
Microsoft Office Suite
Complaint handling
Microsoft Office
Administrative experience
Cross-selling
Continuous improvement
Client services
Accommodation booking
Organisational skills
Customer interaction
Order processing
Communication skills

Full job description

Details

Location: Moy, Dungannon, Co. Tyrone
Employment: Full-time, permanent and office-based
Hours: Monday to Thursday, 9.00am–5.00pm; Friday, 9.00am–3.00pm
Reporting to: Key Account Manager
Works closely with: Managing Director and wider commercial team

About Macahl Animal Health:

Macahl Animal Health is the manufacturer of Oralade®, a leading veterinary oral rehydration brand for pets, trusted by veterinary professionals and pet owners in over 60 countries. As we continue to grow across the UK and internationally, we are looking for an experienced, enthusiastic and highly organised Customer Experience & Commercial Support Executive to join our expanding team.

This is an exciting opportunity for an experienced customer service or sales-support professional who has a genuine interest in animal health, enjoys building strong customer relationships and wants to play an important role in the growth of an ambitious, international, family-owned business.

The Role:

As the Customer Experience & Commercial Support Executive, you will be one of the first points of contact for our customers and will take ownership of delivering an exceptional experience across every interaction. This varied role combines customer service, sales support, commercial coordination and sales administration. Working closely with the Key Account Manager, Managing Director and wider commercial team, you will help develop customer relationships, maintain commercial momentum and ensure opportunities, quotations and orders are followed through effectively.

Deliver exceptional customer service via telephone, email and social media messaging.
Respond promptly and professionally to enquiries from veterinary practices, distributors, retailers and pet owners.
Take ownership of customer queries and complaints, coordinating with internal teams and following matters through to resolution.
Manage social media enquiries and provide day-to-day communication and administrative support for Oralade® brand ambassadors.
Provide proactive commercial and administrative support to the Key Account Manager and Managing Director.
Prepare quotations, presentations, customer proposals and other commercial documentation.
Process, confirm and monitor customer orders, ensuring customers receive accurate and timely updates.
Maintain momentum on sales opportunities by following up enquiries, samples, quotations and agreed customer actions.
Support sales development through proactive communication with existing and prospective customers.
Assist with new-customer onboarding and coordinate samples, product information and promotional materials.
Support with new customer/market registrations
Support customer pricing, promotional activity and new product launches.
Maintain accurate customer, contact and opportunity records within CRM and order-processing systems.
Prepare regular sales, customer-service, quotation and order-status reports for the commercial team.
Help identify cross-selling, customer-development and re-engagement opportunities.
Monitor agreed customer-service and commercial KPIs, highlighting actions and opportunities to the Key Account Manager.
Manage incoming calls and coordinate customer and internal meetings.
Organise travel, accommodation and exhibition bookings.
Attend UK and occasional international exhibitions and trade events; occasional travel and exhibition work outside normal office hours will be required.
Work collaboratively with Sales, Marketing, Finance, Logistics, Production and Quality to deliver an excellent customer experience.
Support commercial projects and continuous-improvement initiatives across the business.

About You:

· At least three years’ relevant experience in customer service, sales support, account coordination or commercial administration.

· Demonstrable experience of managing customer relationships and taking ownership of enquiries through to resolution.

· A genuine interest in animal health and pet wellbeing, with a passion for delivering excellent customer experiences.

· Confident, professional communication skills with the ability to build relationships across different customer groups and markets.

· Excellent organisational skills, sound commercial awareness and the ability to manage competing priorities.

· Strong IT skills, including Microsoft Office, with confidence preparing presentations, reports and customer documentation.

· A positive, proactive approach with excellent attention to detail and a strong sense of accountability.

· Willingness to travel occasionally and work outside normal office hours for exhibitions and customer events.

Desirable Experience:

· Experience within the veterinary, pet care, healthcare or FMCG sector.

· Experience using CRM, ERP or order-processing systems.

· Export or international customer-service experience.

· Experience coordinating exhibitions, events or brand-ambassador activity.

Salary & Benefits:

· Salary: £30,000–£35,000 depending on experience.

· 36 days’ annual leave, including public holidays, plus an additional day off for your birthday.

· Company pension scheme.

· Company life insurance.

· Ongoing training and professional development.

· Opportunities to attend UK and international exhibitions.

· Career progression within a growing international pet healthcare company.

· Friendly, supportive and ambitious team environment.

Why Join Macahl?

At Macahl Animal Health, we're passionate about improving the health and wellbeing of pets around the world. We're an ambitious, family-founded business with global aspirations where every team member can make a real difference. Our goal is to improves pet health and lives through better hydration and support pet parents with amazing customer service and support, to make Oralade the Worlds No1 pet hydration brand.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in dungannon, nir

Customer Experience & Commercial Support Executive

Despatch Coordinator

Customer Service Assistant - Dungannon

Customer Operations Manager

Administration Co-Ordinator

Team Leader

Store Manager

Transport Coordinator

Store Manager

Contact Centre Manager

Store Manager

Quality Control Operative

Sales Coordinator

Deli Manager

Production Planning & Control Coordinator

Customer Service Coordinator

Food Hall Manager

Customer and Trading Manager - Small Supermarket

International Sales Manager

Trade Counter Assistant

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