Application specialist Work, Jobs in Edinburgh, Sct (with Salaries)

Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
13h
Research Specialist – Polymers and Advanced Materials
Impact Solutions —Livingston
- £30,000 - £32,500 a year
- Doctoral degree
- Engineering
- Laboratory experience
- Free parking
Quick apply
1d
Senior Numismatic Specialist
Atkinsons Bullion & Coins —Edinburgh
- £40,000 - £44,000 a year
- Full-time
- Customer service
- Computer literacy
- Supervising experience
- Health & wellbeing programme
- Sick pay
Quick apply
1h
254770 (LF) Senior Training Advisor (Lifelines) - Band 6
NHS Scotland —Edinburgh
- £43,231 - £52,679 a year
12d
Specialist Analytical Development
NextPharma GmbH —Livingston
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
- Life insurance
Client & Acquisitions Executive
Atkinsons Bullion & Coins —Edinburgh
- £32,000 - £35,000 a year
- Full-time
- Computer literacy
- Administrative experience
- Computer skills
- Health & wellbeing programme
- Sick pay
Quick apply
18h
Register Your Interest Facilities Services Opportunities Various Locations!
Sodexo —Edinburgh
- Full-time
- Hospitality
- Management
- Customer service
- Employee assistance programme
Quick apply
Technical Application Specialist
Lloyds Banking Group —Edinburgh
- £48,987 - £59,873 a year
- Full-time
- Hybrid work
- Scripting
- Agile
- Communication skills
9d
Sales Advisor
FlooringSuperstore.com —Edinburgh
- Up to £44,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
13d
Associate Mental Health & Wellbeing Coach (Self-Employed) EDINBURGH CITY
MindWorks360 Ltd —Edinburgh
- From £16 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Travel
Quick apply
Social Researcher
The Scottish Government —Edinburgh
- Full-time
- Hybrid work
- Research
- Presentation skills
13d
Compliance Officer
Regenerus Labs —Edinburgh
- £37,000 a year
- Full-time
- Analysis skills
- No degree
- In-person
- Free parking
Quick apply
Communications and Industry Engagement Coordinator
University of Edinburgh —Edinburgh
- Part-time
- University
- Communication skills
- School
- Annual leave
- Employee discount
12d
Sustainable Mobility Planners (Varying grades)
Pell Frischmann —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Leadership
Research Funding Specialist
University of Edinburgh —Edinburgh
- Full-time
- Hybrid work
- Customer service
- University
- School
- Annual leave
- Employee discount
1d
SharePoint Specialist
University of Edinburgh —Edinburgh
- Full-time
- Hybrid work
- University
- SharePoint
- Annual leave
- Work from home
5d
Health and Wellness Sales Advisor
Boots —Edinburgh
- £16 an hour
- Part-time
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
22h
Third Party & Contract Coordinator
Standard Life —Edinburgh
- £35,000 - £50,000 a year
- Hybrid work
- Travel
- Organisational skills
- Contracts
- Annual leave
8d
Communications and Engagement Officer
Heriot Watt University —Edinburgh
- £31,236 - £36,636 a year
- Full-time
- No degree
- Organisational skills
- AI
- Annual leave
- Flexible schedule
21h
Conflicts Analyst
Burges Salmon —Edinburgh
- Hybrid work
- Analysis skills
- Mentoring

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application specialist jobs near edinburgh, sct

Mobility Support Specialist

TELESOFT LLC DBA CALERO -
Edinburgh

Quick apply

Job details

Full-time
13 hours ago

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Ticket management
Microsoft Office Suite
Complaint handling
Bachelor's degree
Ticket management systems
Data entry
Customer interaction
Typing
Communication skills
Time management
Help desk
Mobile devices

Full job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.

As a specialist you will:

Provide 1st line support to end-users through high volume calls, chats, and tickets.
Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
Update required ticketing systems continuously.
Provide and maintain a high quality of service.
Partner with the Service Operations Team.
Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
De-escalate dissatisfied customers with professionalism, patience, and support.
Escalate all issues that cannot be completed within SLAs to management as soon as possible.
Meet all team metrics and goals, set by management.
Perform other duties as needed upon request from immediate supervisor.

EDUCATION and EXPERIENCE required:

Bachelors’ degree preferred; high school diploma or equivalent required.
Mobile Device and Service Support experience desired.
Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

SKILLS and COMPETENCIES:

Proficiency using and navigating multiple computer applications and systems.
Strong attention to detail and commitment to accuracy.
Adaptability and resilience in a fast-paced, high-volume environment.
Effective time management and prioritization skills with the ability to manage competing demands.
Results-oriented mindset with the ability to meet deadlines and service-level expectations.
Strong interpersonal skills and the ability to work collaboratively across teams.
Efficient keyboarding and data entry skills with a high degree of accuracy.
Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Quick apply

Refine Your Search

application specialist jobs in edinburgh, sct

Mobility Support Specialist

Research Specialist – Polymers and Advanced Materials

Senior Numismatic Specialist

254770 (LF) Senior Training Advisor (Lifelines) - Band 6

Specialist Analytical Development

Client & Acquisitions Executive

Register Your Interest Facilities Services Opportunities Various Locations!

Technical Application Specialist

Sales Advisor

Associate Mental Health & Wellbeing Coach (Self-Employed) EDINBURGH CITY

Social Researcher

Compliance Officer

Communications and Industry Engagement Coordinator

Sustainable Mobility Planners (Varying grades)

Research Funding Specialist

SharePoint Specialist

Health and Wellness Sales Advisor

Third Party & Contract Coordinator

Communications and Engagement Officer

Conflicts Analyst

I want to receive the latest job alerts for application specialist in edinburgh, sct

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