Technical support specialist Work, Jobs in Doagh, Ant (with Salaries)

Technical Support Engineer
INDICOMSUR —Newtownabbey
- £38,000 - £40,000 a year
- Full-time
- Computer literacy
- English
- In-person
Quick apply
2d
Bid Manager
Tandem Design —Holywood
- Part-time
- Microsoft Word
- Microsoft Excel
- English
Quick apply
GMP Equalisation Specialist
XPS Pensions Group —Belfast
- Full-time
- Employee discount
- Referral programme
Senior Legionella Risk Assessor
Safety Advice Centre Ltd —Bangor
- £34,000 - £40,000 a year
- Full-time
- Business development
- Bachelor's degree
- Mentoring
- Annual leave
Quick apply
14d
Senior Business Analyst
Pilger Client Operations Group —Bangor
- £3,900 - £4,600 a month
- Full-time
- English
- Analysis skills
- Mentoring
- Free parking
Quick apply
German speaking Support Specialist
Lightspeed Commerce, Inc. —Belfast
- Weekend availability
- Hybrid work
- Hospitality
- English
- Computer networking
- Annual leave
Quick apply
Actuarial Analyst
3173 —Belfast
- Full-time
- Remote
- Microsoft Word
- Bachelor's degree
- Travel
IT Support Analyst
3173 —Belfast
- Full-time
- Continuous improvement
- Computer networking
- SharePoint
Field Engineer – Secure Power & Renewables
Wilson Power and Energy Ltd —Dromore
- £35,000 - £45,000 a year
- Full-time
- Computer literacy
- Travel
- Hand tools
Quick apply
3d
Senior Procurement Manager
Traverse Global Trading and Logistics —Lisburn
- £4,250 - £5,000 a month
- Full-time
- Contracts
- In-person
- Leadership
- Free parking
Quick apply
Support Analyst - IS Business Services
Henderson Group —Newtownabbey
- Full-time
- Analysis skills
- Communication skills
- School
- Employee assistance programme
- Employee discount
1d
Global Financial Crimes Investigator
Bank of America —Belfast
- Full-time
- Microsoft Excel
- Data analysis skills
- Bachelor's degree
Production Operative/Panel Assembly Technician
Kane Engineering —Newtownards
- From £14.03 an hour
- Full-time
- Schematics
- Continuous improvement
- Quality control
- Free parking
- Annual leave
Quick apply
1d
Junior Electrical Engineer/Technician
Kane Engineering —Newtownards
- From £12.84 an hour
- Full-time
- Analysis skills
- Continuous improvement
- Quality control
- Free parking
- Annual leave
Quick apply
1d
Customer Sales Office & Accounts Coordinator
Orion Distribution Limited —Carryduff
- £25,420 - £31,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Free parking
Quick apply
3d
Asset Strategy Manager
Sodexo —Belfast
- Full-time
- Data analysis skills
- Analysis skills
- Travel
- Employee assistance programme
- Employee discount
Quick apply
9d
Maintenance Planning Coordinator
10–12 Corporation Square, Belfast BT1 3AJ, County Antrim —Belfast
- £28,000 - £40,000 a year
- Full-time
- Engineering
- Maintenance
- Continuous improvement
Quick apply
1d
Connections Contract Specialist
SONI —Belfast
- Hybrid work
- Project management
- Bachelor's degree
- Contracts
- Free parking
Quick apply
1d
Multi-Skill Engineer
Equans —Belfast
- Full-time
- Customer service
- Plumbing
- Construction experience
- Annual leave
- Employee assistance programme
Account & Applications Manager - Industrial Wastewater Treatment
Tidal Vision —Belfast
- £75,000 a year
- Full-time
- CRM software
- Up to 50% travel
- Bachelor's degree
- Annual leave
Quick apply
2d

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Technical Support Engineer

INDICOMSUR
Newtownabbey

Quick apply

Job details

Permanent | Full-time
£38,000 - £40,000 a year
2 days ago

Qualifications

Technical troubleshooting
Desktop support
TCP
Operating systems
Computer literacy
Incident queue management
User account provisioning
Ticket management
Incident documentation
English
User account management
Service restoration
IT permissions management
Computer hardware
CompTIA Network+
Ticket management systems
Technical support incident logging
Network support
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
PowerShell scripting
PowerShell
CompTIA A+
Intune
Mobile devices

Full job description

About the Role

Indicom Business Technology Services is looking for a Technical Support Engineer to join our team at Abbey Enterprise Park in Newtownabbey. You will provide technical assistance to business customers, investigate hardware and software issues, and ensure that users can access reliable and secure technology services.

This position is suited to a technically capable and customer-focused professional who can diagnose problems, explain solutions clearly, and manage several support requests at the same time. You will work with service desk colleagues, systems administrators, network engineers, external suppliers, and client representatives to resolve incidents and maintain service quality.

Key Responsibilities

Provide first-line and second-line technical support to business users.
Diagnose and resolve hardware, software, network, and user-access issues.
Respond to support requests received by telephone, email, remote-support tools, and the ticketing system.
Install, configure, and maintain laptops, desktop computers, monitors, printers, and mobile devices.
Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other common business applications.
Create and manage user accounts, permissions, distribution lists, and password resets.
Troubleshoot internet connectivity, Wi-Fi, virtual private network, and local network issues.
Record incidents, actions taken, solutions, and user communications accurately.
Prioritise support requests according to urgency, business impact, and service-level requirements.
Escalate complex incidents to senior engineers or specialist teams when necessary.
Support employee onboarding and offboarding by preparing equipment and managing system access.
Perform routine software updates, security checks, and device-maintenance activities.
Maintain an accurate inventory of company and client technology equipment.
Prepare troubleshooting guides, technical procedures, and knowledge-base articles.
Follow up with users to confirm that problems have been fully resolved.
Identify recurring technical issues and recommend long-term improvements.

What We Are Looking For

At least 2–3 years of experience in IT support, technical support, service desk operations, or a similar role.
Practical experience supporting Microsoft Windows and Microsoft 365 environments.
Good understanding of computer hardware, operating systems, business applications, and peripheral devices.
Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and virtual private networks.
Experience using ticket-management or IT service-management systems.
Ability to diagnose technical problems through structured questioning and investigation.
Strong customer-service and communication skills.
Ability to explain technical information clearly to non-technical users.
Excellent organisation and attention to detail.
Ability to prioritise several incidents while meeting service-level targets.
Strong written and spoken English.
A qualification in information technology, computer science, networking, or a related discipline is preferred.

Preferred Skills

Experience with Microsoft Entra ID, Active Directory, or similar identity-management platforms.
Familiarity with Intune or other device-management systems.
Knowledge of endpoint security, antivirus software, and access-control practices.
Experience supporting remote and hybrid employees.
Familiarity with cloud-based backup and collaboration platforms.
Knowledge of ITIL principles and incident-management processes.
CompTIA A+, Network+, Microsoft, or another relevant technical certification.
Experience working for a managed service provider or supporting multiple business clients.
Basic understanding of PowerShell or other administrative scripting tools.
Experience with hardware procurement, asset tracking, and equipment lifecycle management.

Mindset

You are patient, methodical, and focused on finding the underlying cause of a technical problem rather than applying only a temporary solution. You remain calm when users are frustrated and communicate clearly throughout the support process.

You take responsibility for incidents from initial report through resolution, maintain accurate records, and ask for assistance when escalation is necessary. You are also curious about new technology and continuously improve your technical knowledge.

Pay: £38,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

technical support specialist jobs in doagh, ant

Technical Support Engineer

Bid Manager

GMP Equalisation Specialist

Senior Legionella Risk Assessor

Senior Business Analyst

German speaking Support Specialist

Actuarial Analyst

IT Support Analyst

Field Engineer – Secure Power & Renewables

Senior Procurement Manager

Support Analyst - IS Business Services

Global Financial Crimes Investigator

Production Operative/Panel Assembly Technician

Junior Electrical Engineer/Technician

Customer Sales Office & Accounts Coordinator

Asset Strategy Manager

Maintenance Planning Coordinator

Connections Contract Specialist

Multi-Skill Engineer

Account & Applications Manager - Industrial Wastewater Treatment

I want to receive the latest job alerts for technical support specialist in doagh, ant

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