Service coordinator Work, Jobs in Bilston, Wmd (with Salaries)

Service Coordinator
Aftercare Response —Darlaston
- £27,000 - £30,000 a year
- Full-time
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Service & Installation Coordinator
ASSA ABLOY —Willenhall
- Customer service
- Communication skills
Part-time Sales Lead Coordinator
Edward Howell Galvanizers Ltd , part of Wedge Group Galvanizing —Willenhall
- £13.73 an hour
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
9d
UK Partnerships Coordinator
University of Wolverhampton —Wolverhampton
- £36,636 - £39,906 a year
- Weekend availability
- Hybrid work
- Doctoral degree
- Administrative experience
- University
- Free parking
- Annual leave
Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- In-person
- Flexitime
Quick apply
10d
Contracts Coordinator
Tarmac —Dudley
- Microsoft Excel
- Microsoft Outlook
- Military
- Employee discount
Careers Adviser and Coordinator
Ormiston SWB Academy —Bilston
- £11,215 - £12,511 a year
- School
- Employee discount
11d
Referral Coordinator
Isabellas Homes Ltd —Dudley
- £32,000 - £38,000 a year
- Full-time
- In-person
- Free parking
- Store discount
Quick apply
5d
Operations Coordinator
Reconomy —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Store discount
Resource & Planning Coordinator
The Football Association —St George's Park
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Annual leave
12d
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee assistance programme
Sales Coordinator
DB Plastics Ltd —Bilston
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- In-person
- Communication skills
- Free parking
- Life insurance
Quick apply
3d
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Planning Coordinator
Spray Tanker Services Ltd —Wolverhampton
- £30,000 - £34,000 a year
- Weekend availability
- Organisational skills
- IT
- Construction experience
- Free parking
Quick apply
4d
Training Coordinator
Isabellas Homes Ltd —Dudley
- £34,000 - £40,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
5d
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
Clinical Research Coordinator -Wolverhampton, UK
IQVIA —Wolverhampton
- Part-time
- Microsoft Access
- Microsoft Outlook
- Windows
Service Coordinator
Arrow Industrial Group Limited —Birmingham
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Care Coordinator
TS Children Services —Wolverhampton
- From £26,436 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
Lifestyle and Wellbeing Coordinator
Sanctuary Care —Bromsgrove
- £13.27 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Service Coordinator

Aftercare Response
Darlaston

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
3 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
On-site parking

Qualifications

Customer service

Full job description

Proven experience in a service coordination, operations or scheduling role. Excellent planning and organisation skills with strong attention to detail.

Job Overview
The Service Coordinator plays a vital role in planning, coordinating, and supporting engineering operations to deliver high-quality service to customers. This role ensures accuracy in job scheduling, effective use of resources, customer communication, and profitability of service delivery. It requires a high level of attention to detail, organisational capability, and a proactive approach to managing engineer utilization and customer expectations.

Duties

Plan and schedule engineers to maximize utilisation and match skill sets using the skills matrix.
Ensure correct hours are allocated to each job and confirm alignment with engineer availability.
Gain appropriate authorisation from customers before job commencement.
Keep customers updated throughout the job process and manage expectations clearly and professionally.
Send accurate parts information to suppliers or engineers, including video links where applicable, to ensure correct parts are identified and ordered.
Use customer-specific job platforms to update progress, submit estimates, final costs, and final invoices.
Ensure data input is accurate, up-to-date, and compliant with agreed formats and timelines.
Maintain robust internal job records aligned to the customer platforms.
Cost jobs to maximise profitability while ensuring value for the customer.
Ensure all job-related costs are captured and authorised appropriately.
Support the invoicing process by ensuring all required details are submitted promptly.
Work closely with mobile engineers, the customer care team, and the parts department to ensure smooth and efficient service delivery.
Relay information from job notes accurately to relevant stakeholders for timely decision making.
Act as a point of coordination between field teams and the Aftercare Response office.

Person Specification

Confidence working across multiple digital platforms and databases.
Excellent planning and organisation skills with strong attention to detail. Confidence working across multiple digital platforms and databases.

Pay: £27,000.00-£30,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
On-site parking

Experience:

customer service : 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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