Complaints manager Work, Jobs in Dundee, Dnd (with Salaries)

Area Manager
Sun Shack —Dundee
- From £32,000 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
Quick apply
6d
Quality Control Manager
Halley Stevensons Ltd —Dundee
- From £1 a year
- Full-time
- Quality control
- IT
- In-person
- Life insurance
Quick apply
Residential Lettings & Property Manager
Westport Property Ltd —Dundee
- £25,420 - £28,000 a year
- Full-time
- Sales
- Customer service
- Maintenance
- Free parking
Quick apply
9d
Service Manager - Pension Services
Dundee City Council —Dundee
- £76,785 - £84,039 a year
- Management
- Administrative experience
- Contracts
Assistant Operations Manager
Unite Students —St. Andrews
- £32,000 - £35,000 a year
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
Senior Housing Officer
Pinnacle Group —Leuchars
- £32,960 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Support Officer
Perth & Kinross Council —Perth
- £34,424 - £37,784 a year
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
4d
Support Officer - Early Intervention and Access Team, Almondbank House, Perth
Perth and Kinross Council —Perth
- £34,424 - £37,784 a year
- Military
- Microsoft Office
- Administrative experience
- Annual leave
4d
Assistant Manager
Five Guys UK —Dundee
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Health Care Assistant/Support Worker - Scotland - Our Future Health Programme
Xyla Services —Dundee
- £19 - £26 an hour
- Part-time
- BLS Certification
- Travel
- Communication skills
Quick apply
13d
Service Delivery Lead - Scotland - Our Future Health Programme
Xyla Services —Dundee
- £31 - £40 an hour
- Part-time
- Customer service
- BLS Certification
- Travel
Quick apply
13d
Office Administrator
Yorkes of Dundee —Dundee
- £13 - £15 an hour
- Part-time
- Microsoft Office
- Accounting
- Organisational skills
- Employee discount
Quick apply
13d
General Manager
The Taybank —Dunkeld
- £45,000 - £50,000 a year
- Full-time
- Management
- Hotel
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Deputy Pub Manager
University of St Andrews Students' Association —St. Andrews
- £29,588 - £31,236 a year
- Full-time
- Hospitality
- Management
- Organisational skills
Quick apply
3d
Retail Senior Sales Assistant
Bayne's the Family Bakers —Perth
- £13.42 an hour
- Weekend availability
- Supervising experience
- Bakery
- IT
- Employee discount
Administration Technical Lead
XPS Pensions Group —Perth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Referral programme
Assistant Manager
CARLUCCI LADYBANK LTD —Ladybank
- From £25,000 a year
- Weekend availability
- Hospitality
- In-person
- Restaurant
- Free parking
Quick apply
12d
Trainee Centre Manager
KwikFit —Dundee
- £37,974 a year
- Full-time
- Employee assistance programme
- Employee discount
2d
Retail Customer Service
Entain —Perth
- Overtime
Takeaway Shop Manager
FOODIH Ltd —Montrose
- From £27,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply

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complaints manager jobs near dundee, dnd

Area Manager

Sun Shack -
Dundee

Quick apply

Job details

Full-time
From £32,000 a year
6 days ago

Qualifications

Hospitality
Driving Licence
Management
Microsoft Office
First Aid Certification
Organisational skills
Leadership
Communication skills

Full job description

Area Manager – Dundee Area

Job Title: Area Manager
Location: Dundee & Surrounding Areas
Reports to: Operations Manager / Regional Manager

Role Overview

As an Area Manager, you will be responsible for the day-to-day operational performance of multiple Sun Shack locations across the Dundee area. You will lead, support and develop salon teams to ensure every site operates efficiently, delivers exceptional customer service, achieves commercial targets, and maintains the highest standards of compliance.

You will be a hands-on leader who motivates teams, drives sales performance, ensures staffing levels are maintained, and acts as the key link between Head Office and the salons.

Key ResponsibilitiesOperational Management

Ensure all assigned salons open and close on time and operate efficiently.
Maintain adequate staffing levels across all sites through effective rota planning and resource allocation.
Provide cover or arrange cover during unexpected staff absences.
Conduct regular salon visits to monitor standards and support teams.
Ensure compliance with all company policies, procedures and health & safety legislation.
Monitor cleanliness, maintenance and presentation standards across all salons.
Liaise with Head Office regarding maintenance issues, equipment repairs and operational requirements.

Recruitment & Staffing

Manage recruitment for all vacancies within your area.
Conduct interviews and select suitable candidates.
Coordinate onboarding and induction for all new employees.
Ensure right-to-work documentation and employment paperwork is completed correctly.
Support succession planning by identifying future supervisors and managers.

Training & Development

Deliver structured induction programmes for new employees.
Coach, mentor and develop salon teams to achieve their full potential.
Conduct regular one-to-one meetings and performance reviews.
Identify training needs and arrange additional coaching where required.
Ensure all mandatory training is completed and recorded.
Develop team members for internal promotion opportunities.

Performance Management

Set clear expectations and performance standards.
Monitor employee attendance, punctuality and conduct.
Address performance concerns promptly through coaching and formal procedures where appropriate.
Carry out disciplinary, grievance and absence management meetings in line with company policy.
Recognise and reward outstanding performance.

Sales & KPI Management

You will be accountable for delivering key business objectives including:

Sales revenue
Membership sales
Product sales
Average transaction value
Customer retention
Conversion rates
Productivity
Labour costs
Customer satisfaction
Stock control

You will analyse weekly and monthly reports, identify trends and implement action plans to improve performance.

Customer Experience

Ensure every customer receives exceptional service.
Resolve customer complaints professionally and efficiently.
Promote a positive customer-focused culture across all salons.
Ensure company service standards are consistently achieved.

Financial Responsibilities

Monitor sales and expenses.
Minimise stock loss and wastage.
Ensure accurate cash handling procedures are followed.
Complete regular stock audits and investigations where required.

Compliance

Ensure all Health & Safety procedures are followed.
Complete regular salon audits.
Ensure compliance with employment legislation and company policies.
Maintain accurate personnel and training records.
Ensure GDPR and confidentiality requirements are adhered to.

Communication

Act as the primary point of contact between salons and Head Office.
Attend management meetings.
Communicate company updates and initiatives to salon teams.
Produce reports as required.
Support the implementation of new business initiatives.

Person SpecificationEssential

Previous multi-site or management experience.
Strong leadership and people management skills.
Experience recruiting, interviewing and training staff.
Ability to motivate teams to achieve KPIs.
Excellent communication and organisational skills.
Commercial awareness and ability to analyse performance data.
Full UK Driving Licence with willingness to travel between sites.
Strong problem-solving and decision-making abilities.
Proficient in Microsoft Office and digital reporting systems.

Desirable

Experience within retail, leisure, hospitality or health & beauty.
HR or employment law knowledge.
First Aid qualification.
Health & Safety knowledge.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

Achievement of sales and profit targets
Membership growth
Product sales performance
Labour cost control
Staff retention
Employee training completion
Customer satisfaction scores
Attendance and absence levels
Recruitment timescales

Personal Attributes

The successful candidate will be:

A confident leader
Positive and approachable
Highly organised
Results driven
Commercially minded
Adaptable and resilient
Professional in appearance and conduct
Customer focused
Passionate about developing people
Able to work independently while supporting a wider management team

Working Hours

This is a full-time role requiring flexibility to meet the needs of the business. Evening and weekend work will be required on occasion, and regular travel between Sun Shack salons within the Dundee area is expected.

Job Types: Full-time, Permanent

Pay: From £32,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in dundee, dnd

Area Manager

Quality Control Manager

Residential Lettings & Property Manager

Service Manager - Pension Services

Assistant Operations Manager

Senior Housing Officer

Support Officer

Support Officer - Early Intervention and Access Team, Almondbank House, Perth

Assistant Manager

Health Care Assistant/Support Worker - Scotland - Our Future Health Programme

Service Delivery Lead - Scotland - Our Future Health Programme

Office Administrator

General Manager

Deputy Pub Manager

Retail Senior Sales Assistant

Administration Technical Lead

Assistant Manager

Trainee Centre Manager

Retail Customer Service

Takeaway Shop Manager

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