Client services occupations Work, Jobs in Thurmaston, Lec (with Salaries)

Customer Service Coordinator
Wilson Alarm Systems Limited —Leicester
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Databases
- Free parking
- Work from home
Quick apply
Customer Service Coordinator
SLS Scientific Laboratory Supplies —Nottingham
- £26,300 - £27,500 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
Client Relationship Manager
Fix Auto UK —Leicester
- Full-time
- Hybrid work
- Salesforce
- Travel
- Financial services
- Employee discount
Quick apply
1d
Customer Service Advisor
Aptean —Enderby
- Full-time
- Customer service
- IT
- Communication skills
Member Service Representative
Gallagher —Meadows
- £36,500 - £71,000 a year
- Hybrid work
- Bachelor's degree
- Travel
- Communication skills
- Work from home
2d
Resident Liaison Officer
Lawtech Group —Leicester
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Account Manager
Go Inspire Group —Leicester
- Customer service
- Communication skills
14d
Account Manager – Strategic Accounts
BELFOR UK Ltd —Tamworth
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
Quick apply
Administration Specialist
DSV —Swadlincote
- Full-time
- Computer literacy
- Communication skills
- Time management
- Annual leave
- Employee discount
Customer Account Coordinator
Incora —Derby
- £28,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Client Service Manager
Gallagher —Meadows
- Full-time
- Remote
- Microsoft Word
- Bachelor's degree
- No degree
- Flexible schedule
Onboarding Contracts Administrator
Cameo —Leicester
- £24,800 - £25,000 a year
- Full-time
- Contracts
- In-person
- Communication skills
Quick apply
13h
Customer Service
Trelleborg Sealing Solutions - Aerospace —Swadlincote
- Monday to Friday
- Communication skills
- Employee assistance programme
- Referral programme
9d
Account Coordinator
Cox Automotive —Lutterworth
- £28,753 a year
- Full-time
- Employee discount
Customer Service Administrator
Great Bear —Desborough
- £26,500 - £28,500 a year
- Full-time
- Computer literacy
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Consultant, Remote
Oxford University Press —Kettering
- Remote
- CRM software
- Data analysis skills
- Organisational skills
- Employee discount
18h
Customer Service Advisor
Etex Group —Burton-On-Trent
- Full-time
- Customer service
Customer Account Specialist
Parker Hannifin Corporation —Coventry
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Transport Administrator
Nuvision Logistics Ltd —Crick
- £26,500 - £28,500 a year
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
- Free parking
Quick apply
14d
Customer Service - Maternity Cover
Trelleborg Sealing Solutions - Aerospace —Swadlincote
- Monday to Friday
- Communication skills
- Employee assistance programme
- Referral programme
9d

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Customer Service Coordinator

Wilson Alarm Systems Limited
Leicester

Quick apply

Job details

Full-time
£25,000 - £27,000 a year

Benefits

Free parking
Company pension
Work from home
Company events
Referral programme
Sick pay
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer service
English
Databases
Appointment booking and call handling
Data entry
Organisational skills
IT
Customer support
Customer interaction
Phone etiquette
Communication skills
Rota coordination

Full job description

We are Wilson Alarm.

Founded in 1988, Wilson Alarm is the leading security company servicing Leicester and its surrounding counties. We pride ourselves on offering our customers with a personal, professional and friendly service throughout – from the initial consultation through to the system’s installation and further aftercare. We can design and install a range of integrated burglar alarms, utilising the latest technology to strike the perfect balance between advance detection and ease of use. We have built up an impressive reputation for offering professional, flexible and competitively priced security alarm systems for an incredibly broad customer base.

We may be small right now but we have great growth ambitions and would love to tell you more about it.

About The Role

We are looking for an organised, proactive and customer-focused Service Coordinator to join our team in Leicester.

In this role, you will be responsible for coordinating preventative and corrective maintenance visits for our clients’ intruder alarm and security systems. You will help ensure our engineers’ diaries run smoothly, customer queries are handled promptly and professionally, and all service tasks are completed in line with our internal processes and NSI Gold standards.

This is a varied role that requires strong communication skills, attention to detail, initiative and the ability to stay calm and organised in a busy service environment.

Key Responsibilities

As a Service Coordinator, your responsibilities will include:

Team and Work Coordination
You will plan and manage preventative maintenance appointments for assigned engineers, ensuring schedules are efficient and targets are met. You will also reorganise appointments when required, respond to engineer availability changes, and help fill diary gaps to keep engineers fully booked.

You will liaise regularly with service and maintenance engineers to monitor progress, support job completion, and ensure tasks are closed, invoiced and documented accurately.

Customer Service
You will be a key point of contact for customers, handling phone calls and managing service email enquiries in a timely, professional and courteous manner.

You will respond to appointment queries, cancellation requests, service changes and more complex enquiries, keeping customers informed throughout the process.

Administration and Job Management
You will ensure service tasks are closed and invoiced promptly, issue service reports, maintain accurate customer and property records, and update internal systems with relevant service notes, asset information and contact details.

You will also support with credit note requests, payment processing, false alarm management and holiday cover for other administration tasks when required.

Revenue and Service Support
You will prepare maintenance agreements for new domestic customers, arrange takeover visits, support accurate invoicing and help ensure monthly extra works revenue targets are achieved.

You may also assist the technical team with remedial works coordination and stock-related administration.

About You

We are looking for someone who is:

Highly organised and able to manage multipe tasks at once
Confident communicating with customers and colleagues
Professional, courteous and calm under pressure
Flexible and willing to use initiative
Comfortable working with IT systems and databases
Thorough, analytical and detail-focused
Able to resolve problems quickly and sensibly
A strong listener with excellent customer service skills
A team player with a positive, practical attitude

Previous experience in service coordination, scheduling, administration, customer service or facilities/security support would be beneficial, although training will be provided.

What We Offer

Competitive salary, dependent on experience
Bonus scheme
20 days' holiday plus bank holidays
Pension scheme
Sick pay scheme
Staff referral scheme
Onsite or nearby free parking
Training and development opportunities
Friendly and supportive team environment
Hybrid working available

Apply

If you are organised, customer-focused and enjoy keeping things running smoothly, we would love to hear from you.

Please apply with your CV and a short note outlining your suitability for the role.

Job Type: Full-time

Pay: £25,000.00-£27,000.00 per year

Benefits:

Company events
On-site parking
Referral programme
Work from home

Application question(s):

Why do you think you are suitable for this role?

Experience:

Customer service: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in thurmaston, lec

Customer Service Coordinator

Customer Service Coordinator

Client Relationship Manager

Customer Service Advisor

Member Service Representative

Resident Liaison Officer

Account Manager

Account Manager – Strategic Accounts

Administration Specialist

Customer Account Coordinator

Client Service Manager

Onboarding Contracts Administrator

Customer Service

Account Coordinator

Customer Service Administrator

Customer Success Consultant, Remote

Customer Service Advisor

Customer Account Specialist

Transport Administrator

Customer Service - Maternity Cover

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