Customer experience coordinator Work, Jobs in Hampstead, Gtl (with Salaries)

Customer Support Coordinator
Zeitview —London
- £35,000 - £40,000 a year
- Remote
- Hospitality
- Spanish
- Sales
Quick apply
Customer Success Coordinator
CleanCloud —London
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Spanish
- English
- Work from home
- Life insurance
Quick apply
16h
Marketing Assistant
Bb Mand —London
- £14 - £16 an hour
- Full-time
- Bilingual
- Customer service
- Computer literacy
- Free parking
- Paid training
Quick apply
22h
Communications Office Coordinator
House of Commons UK Parliament —London
- £31,529 - £34,913 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
6d
COMMERCIAL OPERATIONS COORDINATOR
Baltrawed UK Limited —Hammersmith
- £25,500 - £28,000 a year
- Weekend availability
- CRM software
- Microsoft Outlook
- Computer literacy
- Store discount
- Health & wellbeing programme
Quick apply
2d
Customer Experience Coordinator
Splend —London
- Weekend availability
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Workplace Operations Coordinator - London
Brave —London
- £50,000 - £60,000 a year
- Customer service
- JavaScript
- Human resources
Donor Provision Coordinator
Anthony Nolan —London
- £33,805 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
1d
Bookings & Despatch Coordinator
Complete Transport Solutions Ltd —London
- £21 - £23 an hour
- Monday to Friday
- Customer service
- English
Quick apply
Support Case Coordinator
Vusion —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
7d
Sales Coordinator, France
Funko —London
- Full-time
- English
- Microsoft Office
- Organisational skills
9d
Customer Support Coordinator
QA —London
- Temporary
- Microsoft Word
- Annual leave
- Employee assistance programme
7d
Patient Care Coordinator
London Womens Clinic —London
- £28,000 - £33,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
Legal Billing Assistant
Roxwell Talent —London
- £30,000 - £33,000 a year
- Full-time
- Microsoft Word
- Customer service
- Communication skills
- Free parking
- Store discount
Quick apply
1d
Workplace Operations Coordinator - London
Brave Software —London
- £50,000 - £60,000 a year
- Google Suite
- Computer literacy
- Human resources
Register Development Coordinator
Anthony Nolan —London
- £29,355 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Exams & Certifications Coordinator
QA Limited —London
- Temporary
- Microsoft Word
- Annual leave
- Employee assistance programme
7d
Workplace Experience Coordinator
CBRE —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Multi Sport Event/Party Coordinator
Bubble Boys Events —London
- £60 - £220 a day
- Part-time
- Organisational skills
- In-person
- Time management
- Employee discount
Quick apply
Office Administrator (Temp to Perm)
Hadley st james —London
- £24,000 - £29,000 a year
- Microsoft Outlook
- English
- Administrative experience
Quick apply
2d

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customer experience coordinator jobs near hampstead, gtl

Customer Support Coordinator

Zeitview -
London

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Job details

£35,000 - £40,000 a year

Qualifications

Live chat
French
Hospitality
Spanish
Sales
Customer service
English
Technical support
Bachelor's degree
Organisational skills
Communication skills
German
Time management

Full job description

We are open to someone in Spain, France, Germany, or the UK for this role. This is a 100% remote role

About US
Zeitview is the leading intelligent aerial imaging company for high-value infrastructure, providing businesses with actionable, real-time insights to recover revenue, reduce risk and improve build quality. We serve customers in the solar, wind, insurance, construction, real estate, and critical infrastructure industries. Trusted by the largest enterprises in the world, Zeitview is active in over 70 countries. Our mission is to accelerate the global transition to renewable energy and sustainable infrastructure through advanced inspection solutions. Take a look at our latest achievements here!

About the Role:
As a Customer Support Coordinator in EMEA, you will be a key operational support resource for the Go-to-Market (GTM) team across the EMEA region. You will work in close collaboration with the Account Managers and Account Executives and be responsible for the day-to-day operational and administrative support across the EMEA customer base. Where applicable, you'll also work on and manage initiatives to refine and increase efficiency in the sales team’s processes. This position will report to the Revenue Operations function as part of the Go-to-Market team. We are open to someone in Spain, France, Germany, or the UK for this 100% remote role.

Primary Responsibilities:

Customer Support
- Understand customers' business needs and objectives to effectively serve their needs.
- Support administrative and financial activities with EMEA accounts, such as:
  - Administer Purchase Orders internally (registering them in related Sales and Operations tools)
  - Support invoicing reconciliation with the orders received, asking for PO extension when required, chasing unpaid invoices when required.
  - Vendor platform management, providing updated documentation, ensuring compliance with customer requirements, coordinating internally to find appropriate documentations.
- Support Commercial and marketing activities with EMEA accounts, such as:
  - Support GTM team to prepare critical client meetings such as Customer check ins, product calls, QBRs, and so on.
  - Communicating customer needs and feedback to other internal teams through the customer listening program.
  - Facilitate non-conformities and ensure corrective actions are taken by appropriate parties.
Product and Services Deployment
- Support customer onboarding and setup
- Facilitate ongoing customer training when needed
Collaborative Teamwork:
- Work closely with sales, marketing, and product teams to align customer expectations and deliver a seamless experience.
- Collaborate with the technical support team to resolve customer issues in a timely manner and provide ongoing education and guidance.
- Providing ad hoc support for sales operations related activities as they come up, including but not limited to reporting, product launches, and sales process improvements.
Customer Metrics & Reporting:
- Support with maintaining processes to monitor key customer success metrics (e.g., churn rate, customer satisfaction scores, NPS).

Requirements:

Bachelor's degree preferred.
3-5 years’ work experience in a fast-paced environment. (in transactional work, logistics, customer service or hospitality, etc.)
Experience supporting customers via email, live chat, phone, and video conferencing.
Excellent verbal and written communication skills in English; additional languages (e.g., German, French, Spanish) are a strong advantage.
Strong problem-solving skills with the ability to investigate issues and provide timely resolutions.
Ability to manage multiple priorities while maintaining attention to detail.
Comfortable working independently in a remote/virtual environment.
Customer-focused mindset with empathy, patience, and professionalism.
Strong organizational and time management skills.
Comfortable with Google Sheets and Excel, as well as good data management practices.
Familiarity with Salesforce CRM and sales tracking tools is a bonus.
Ability to troubleshoot basic technical issues and escalate complex cases appropriately.
Comfortable learning new software and internal systems quickly.
Able to build and maintain positive relationships with customers.
Able to travel when required.

What’s Included:

Feel great about your work as you join a leading mission-driven intelligent aerial imaging company - our goal is to accelerate the global transition to renewable energy and sustainable infrastructure, and you personally will play a large part in making this happen!
Work-from-home environment: flexibility for employees should be the norm for companies
Competitive salary of 35,000 to 40,000 EUR per year + elibibility for MBO incentive plan
Statutory Health Benefits
Social Security
Sick Leave
Autonomy and upward mobility
Diverse, equitable, and inclusive culture: a place where your voice matters

Zeitview is proud to be an equal opportunity employer. At Zeitview, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that includes age, color, sex, disability, national origin, race, religion or veteran status, that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation.

We also provide reasonable accommodation for qualified individuals with disabilities and for seriously held religious beliefs in accordance with applicable law.

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customer experience coordinator jobs in hampstead, gtl

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COMMERCIAL OPERATIONS COORDINATOR