Hardware technician Work, Jobs in Dulwich, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
5d
Data Center Technician
MTL Technical Services Ltd —London
- £20.16 an hour
- Full-time
- Schematics
- Maintenance
- In-person
Quick apply
Mobile Phone & Laptop Hardware Repair Technician
Technopc —London
- Part-time
- Schematics
- Maintenance
- Assembly
Quick apply
11d
IT Support Technician (Junior)
Proper Snacks —London
- Full-time
- Travel
- IT
- In-person
Quick apply
14d
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Azure
- Computer Science
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
IT Support Apprentice
JBC Skills Training Ltd —Orpington
- £17,680 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
Quick apply
4d
IT User Support Technician
Technopc —North London
- Temporary
- Maintenance
- In-person
- Hand tools
Quick apply
12d
Mobile Repair Technician
UZ Gadget LTD —London
- £70 - £110 a day
- Part-time
- Schematics
- Computer networking
- In-person
Quick apply
Electronics Lab Technician
Everfox —London
- £27,900 - £39,000 a year
- Full-time
- Windows
- IT
- Linux
- Annual leave
Repair Technician - Samsung Experience Store
Partner Retail Services —London
- £15.80 an hour
- Full-time
- Customer service
- Communication skills
Quick apply
Laptop/PC/Computer Technician
Smart Tech Welling —Welling
- £24,420.00 - £25,156.06 a year
- Full-time
- Schematics
- Maintenance
- Assembly
Quick apply
8h
IT Support Technician
Hatten Wyatt Solicitors & Advocates —Gravesend
- From £30,000 a year
- Full-time
- Windows
- IT
- In-person
- Employee discount
- Sick pay
Quick apply
5d
QA Technician
Feral Interactive —London
- From £26,500 a year
- Full-time
- No experience needed
- Linux
- In-person
- Flexitime
Quick apply
4d
Guitar Technician
GIBSON Inc —London
- Weekend availability
- Carpentry
- English
- Microsoft Office
5d
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
12d
Site service technician
Dalkia Facilities —London
- £37,000 a year
- Overtime
- Customer service
- Maintenance
- Hand tools
- Annual leave
- Employee assistance programme
IT Technician
GreatFind Recruitment —Watford
- £24,420 - £29,000 a year
- Full-time
- In-person
- Communication skills
- School
- Free parking
Quick apply
5d
Manager, Technical Services
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- Customer service
- Maintenance
Data Center Technician
Microsoft —Slough
- £34,400 - £50,100 a year
- Full-time
- Azure
- Microsoft Office
- IT

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
5 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

hardware technician jobs in dulwich, gtl

Helpdesk Technician (1st line)

Data Center Technician

Mobile Phone & Laptop Hardware Repair Technician

IT Support Technician (Junior)

IT Support Technician

IT Support Apprentice

IT User Support Technician

Mobile Repair Technician

Electronics Lab Technician

Repair Technician - Samsung Experience Store

Laptop/PC/Computer Technician

IT Support Technician

QA Technician

Guitar Technician

IT First Line Support Technician

IT Desktop Support

Site service technician

IT Technician

Manager, Technical Services

Data Center Technician

I want to receive the latest job alerts for hardware technician in dulwich, gtl

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