Commercial Operations Coordinator
Location: Coalville, Leicestershire (Office-based)
Job Type: Full-time, Permanent
Join an Innovative Global Medical Technology Company
The Simulator Company is a UK-based medical technology manufacturer specialising in advanced simulation systems for ECMO, ECLS and critical care training. Our innovative products are used by hospitals, universities, medical training centres and healthcare professionals worldwide, helping improve clinical education through realistic, high-fidelity simulation.
As our business continues to grow internationally, we are looking for a proactive, organised and commercially minded Commercial Operations Coordinator to become a key member of our team.
This is an exciting opportunity to join a growing MedTech company where no two days are the same. You will work closely with the Directors and wider team, supporting customers and coordinating commercial activities that help drive the business forward.
About the Role
This is a varied and rewarding position combining commercial operations, sales support, customer success and operational support.
You will become the central point of coordination for our commercial activities, helping to ensure enquiries, quotations, demonstrations, customer communications, orders, deliveries and after-sales support are managed professionally and efficiently throughout the customer journey.
Working closely with the Directors and wider team, you will help ensure opportunities continue progressing, customers receive an exceptional experience and the day-to-day commercial operation of the business runs smoothly.
This is not a commission-based sales role and does not carry an individual sales target. Instead, it is an opportunity to play an important role within a growing international business, taking ownership of commercial coordination and helping ensure nothing falls through the cracks.
Full product and systems training will be provided. Whilst previous experience within medical technology is advantageous, a willingness to learn, strong organisational skills and a proactive approach are far more important.
Key ResponsibilitiesCommercial & Customer Coordination
- Act as a professional first point of contact for customers, distributors and business partners.
- Coordinate customer enquiries throughout the customer journey.
- Prepare quotations, proposals, pro forma invoices and other commercial documentation.
- Follow up quotations, demonstrations, purchase orders and customer enquiries.
- Coordinate product demonstrations, customer meetings and video calls.
- Build and maintain positive relationships with customers and commercial partners.
- Ensure customers receive a responsive and professional experience at every stage.
CRM & Commercial Operations
- Maintain accurate customer, contact and opportunity records using the company's CRM system.
- Record customer interactions, follow-up activities and commercial opportunities.
- Monitor the commercial pipeline and ensure important actions are completed.
- Produce regular reports on enquiries, quotations, opportunities and commercial activity.
- Support the continuous improvement of commercial processes.
Orders, Logistics & Customer Success
- Coordinate customer orders from receipt through to completion.
- Prepare invoices and support payment administration.
- Coordinate deliveries and logistics with customers, suppliers and internal teams.
- Maintain accurate commercial documentation relating to customer orders.
- Coordinate after-sales enquiries, repairs, servicing, maintenance and warranty activities.
- Keep customers informed throughout the after-sales process.
- Help ensure long-term customer satisfaction through excellent ongoing support.
Distributor & Partner Support
- Support relationships with distributors, agents and commercial partners.
- Maintain distributor records and commercial documentation.
- Coordinate onboarding activities and ongoing communication.
- Follow up distributor enquiries and commercial opportunities.
Director & Business Support
- Provide day-to-day operational support to the Directors.
- Coordinate meetings, diaries, travel arrangements and business appointments.
- Prepare meeting notes, presentations and business documentation.
- Support internal coordination across different departments.
- Handle confidential and commercially sensitive information with professionalism.
Conferences & Business Development
- Support the planning and organisation of conferences, exhibitions and customer events.
- Represent and support the company at selected UK and international conferences, exhibitions and customer events when required.
- Coordinate customer meetings before, during and after events.
- Ensure opportunities and follow-up actions are recorded and progressed after each event.
- Work closely with colleagues to ensure commercial activities relating to events run smoothly.
Research & Business Development Support
- Research prospective customers, distributors and business opportunities.
- Assist with identifying conferences, tenders and new commercial opportunities.
- Support the preparation of commercial documentation where required.
- Provide general support for business development activities.
About You
We're looking for someone who enjoys taking ownership, building relationships and making sure things get done.
You will be equally comfortable communicating with customers, coordinating multiple priorities, supporting colleagues and working as part of a close-knit team in a growing business.
You are naturally organised, proactive and enjoy solving problems. You take pride in delivering an outstanding customer experience and are comfortable working in an environment where priorities can change and every day brings something different.
Essential Skills & Experience
- Previous experience in commercial support, sales support, customer service, operations or a similar role.
- Excellent organisational and time-management skills.
- Outstanding written and verbal communication skills.
- Experience preparing quotations, proposals, invoices or commercial documentation.
- Experience using CRM systems and Microsoft Office applications.
- Strong attention to detail and the ability to manage multiple priorities.
- Confidence communicating with customers, suppliers and business partners.
- A proactive approach with the ability to work independently and take ownership of responsibilities.
- High levels of professionalism, integrity and discretion.
- A full UK driving licence and willingness to travel when required.
Desirable
- Experience within medical technology, healthcare, engineering or technical manufacturing.
- Experience supporting international customers, distributors or commercial partners.
- Experience coordinating logistics, customer support or after-sales activities.
- Experience supporting conferences, exhibitions or customer events.
- Experience using ERP, CRM or accounting systems.
- Experience supporting procurement or commercial projects.
Working in an International Environment
As an international business, we regularly work with customers, distributors and partners across multiple time zones.
Whilst normal UK working hours apply, occasional flexibility will be required to support planned customer meetings, video calls or business activities outside standard working hours. There may also be opportunities for UK and international travel to support conferences, exhibitions, customer visits and other business activities.
Why Join Us?
This is an opportunity to become a key member of a growing international MedTech company where your work will have a genuine impact.
Rather than focusing on one small area, you'll be involved in a wide variety of commercial activities, work alongside experienced professionals and build relationships with customers around the world.
If you enjoy taking ownership, working collaboratively and being part of an ambitious company with exciting plans for growth, we'd love to hear from you.
What We Offer
- A varied and responsible role within an innovative and growing medical technology company.
- Genuine responsibility and the opportunity to make a real impact.
- Exposure to international customers, distributors and healthcare professionals.
- Opportunities to attend UK and international conferences and exhibitions.
- Comprehensive training on our products, systems and commercial processes.
- Excellent opportunities for career development as the business continues to grow.
- Company pension.
- Private health insurance.
- Company events.
- On-site parking.
- Supportive and collaborative working environment.
Application
If you're looking for a varied role where you can make a genuine contribution within a growing international company, we'd love to hear from you.
Please submit your CV together with a brief covering statement outlining your relevant experience and why you would like to join The Simulator Company.
The Simulator Company is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
Pay: £1.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Ability to commute/relocate:
- Coalville LE67 4JP: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have a full UK Driving Licence?
- What is your notice period in your current job?
- What is your expected Salary?
Experience:
- Commercial operations: 3 years (required)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
Work Location: In person
