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E-commerce Operations Coordinator

VAN SIGNAGE
Remote

Quick apply

Job details

Permanent | Full-time
£30,000 a year
1 day ago

Benefits

Work from home

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Process improvement
Project management
Customer support
Customer interaction

Full job description

About us

We're a fast-growing e-commerce brand in the van signage and vehicle graphics space. We help tradespeople and businesses turn their vans into moving billboards with high-quality, custom signage — and we're scaling quickly.

We're a small, ambitious start-up team that moves fast, tries new things, and doesn't stand still. If you want a role where you're one cog in a giant machine, this isn't it. If you want to genuinely make an impact, learn a huge amount, and grow with the business, keep reading.

The role

This is a hands-on, wear-many-hats role at the heart of the business. You'll be the person who keeps everything on track — from looking after customers on the phone, to managing orders, to coordinating our small remote team so nothing slips through the cracks.

You'll be managing and supporting a remote team currently of (this small team can increase with growth):

3-4 graphic designers
1 customer service agent
1 project manager

Your job is to keep customer orders moving smoothly from enquiry through to delivery, keep the team organised and on track, and make sure our customers have a brilliant experience at every step.

We're not looking for someone who's done this exact job before. We're looking for someone hungry — someone who works hard, learns fast, and wants to dive deep into the world of online e-commerce and grow into a key member of the team.

What you'll be doing

Speaking with customers on the phone who call in to our dedicated support line — answering questions, taking orders, and giving a friendly, helpful experience
On email and social media - Handling customer service enquiries and resolving issues quickly and professionally
Keeping on top of customer orders and making sure every job stays on track and on time
Coordinating our remote team of designers, customer service and project management to keep work flowing
Staying organised and keeping clear systems so nothing gets missed
Spotting ways to improve how we work and helping the business run more smoothly
Learning the ins and outs of our products, our customers, and the wider e-commerce world

What we're looking for

A hard worker with a brilliant attitude who's excited to roll up their sleeves

Experience isn't essential — attitude, work ethic and organisation matter far more to us. If you're a fast learner who wants to work hard and grow, we want to hear from you.

What we offer

A fully remote role — work from anywhere in the UK
£30,000 per year, depending on experience
40 hours per week, full-time and permanent
The chance to get in early with a fast-growing start-up and grow as we grow
Real responsibility and the freedom to make an impact from day one
A supportive team that will back you as you learn new skills
Highly organised, with the ability to juggle lots of moving parts and stay on top of detail
A confident, friendly communicator who's comfortable on the phone and enjoys helping customers
Self-motivated and able to work independently — you don't need someone standing over your shoulder
Eager to learn new skills and genuinely curious about e-commerce and how online businesses grow
Comfortable working in a fast-paced start-up where things change quickly
Reliable, with a solid home working setup and a quiet space to take calls

To apply, we'd love to see a bit of your personality — so send over your CV if you have one, but more importantly please record a short Loom video (under 4 minutes) and send it to [email protected]. In your video, please answer these three questions: (1) What previous experience do you have that will help you excel here? (2) What is it about your personality that makes you well suited to this role? (3) As a quick live task, imagine you've just picked up the phone to an unhappy customer whose van signage arrived with the wrong colour — talk us through, or act out, how you'd handle that call.

Don't worry about it being polished — we just want to get a feel for who you are, so keep it natural and be yourself. Excited to meet you!

Pay: £30,000.00 per year

Benefits:

Work from home

Work Location: Remote

Quick apply

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