Head of customer service Work, Jobs in Coppull, Lan (with Salaries)

Head of Projects
Evolve BG Ltd —Wigan
- Up to £70,000 a year
- PMP
- Leadership
- Communication skills
Quick apply
Head of Transformation
Progress Housing Group Ltd —Leyland
- £74,585 a year
- No degree
- AI
- Employee assistance programme
- Sick pay
Head of Credit Hire
The Granite Group —Liverpool
- £63,774 - £79,228 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Flexible schedule
Quick apply
14h
Apprentice Accountant
AIS VANGUARD —Standish
- £16,640.40 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
Quick apply
6d
Head of Order to Delivery
Haier Europe —Birchwood
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Communication skills
6d
Head of Facilities Management
dnata Travel —Leyland
- Full-time
- Contracts
- Leadership
- Free parking
- Annual leave
Head of Programme - GBE-N
Rolls-Royce SMR —Warrington
- £110,400 - £147,000 a year
- Full-time
- Hybrid work
- No degree
- Travel
- Contracts
9d
Head of Logistics
Encirc —Elton
- £85,000 - £95,000 a year
- Customer service
- Master's degree
- Leadership
- Free parking
- Annual leave
Quick apply
Recruitment & Onboarding Advisor
James Hall & Co Ltd —Preston
- £29,035.24 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Organisational skills
- Agile
- Leadership
Quick apply
Contract Manager
The James Mercer Group Ltd —Preston
- £52,000 - £56,000 a year
- Full-time
- Maintenance
- Organisational skills
- Contracts
- Free parking
- Sick pay
Quick apply
UK Head of Sales
Catena People Limited —Wigan
- £70,000 - £80,000 a year
- Full-time
- Management
- Business development
- Bakery
- Health & wellbeing programme
- Life insurance
Quick apply
Project Coordinator
Hardscape Products Ltd —Bolton
- From £28,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Profit sharing
- Sick pay
Quick apply
Head of Risk
National Nuclear Laboratory —Risley
- From £84,549 a year
- No degree
- Leadership
- Communication skills
- Annual leave
- Sick pay
5d
Sales Executive
Britannia hotels No2 Limited —Southport
- Part-time
- Hospitality
- Sales
- Hotel
- Employee discount
- Referral programme
Quick apply
Product Executive
WTH (UK) Ltd —Chorley
- £25,397 - £27,000 a year
- Full-time
- Hybrid work
- Communication skills
- Marketing
- Annual leave
- Employee discount
8d
Head of Insights
Dominos —Manchester
- Full-time
- Microsoft Powerpoint
- Data analysis skills
- Presentation skills
- Flexible schedule
Food Service Area Manager / Brand Manager
James Hall & Co Ltd —Preston
- Full-time
- Hospitality
- Analysis skills
- Food service experience
- Free parking
- Annual leave
Quick apply
General Manager - Security
DPD Group UK —Liverpool
- £76,500 a year
- Full-time
- Management
- Free parking
Quick apply
1d
Head of Data Protection
Together —Cheadle
- Full-time
- Continuous improvement
- Communication skills
- Negotiation
Quick apply

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Head of Projects

Evolve BG Ltd -
Wigan

Quick apply

Job details

Up to £70,000 a year

Qualifications

Contract management
Programme management
PMP
LAN
Certified Project Manager
Leadership
Communication skills
PRINCE2 Certification

Full job description

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.

Job Summary

The Head of Projects is responsible for overseeing the successful delivery of complex managed networks solution projects. The lead and mentor a team ensuring projects are delivered on time, within budget and aligned with business objectives. Responsible for developing and implementing project management methodologies, identifying and mitigating risks, managing budgets, and collaborating with cross-functional teams including sales, engineering, and operations. A key focus will be on fostering a high-performance team culture, providing guidance, coaching, and continuous process improvements to enhance project deliver. They are the primary point of contact for stakeholders, they track project progress, report key metrics, and maintain clear communication with clients and internal teams.

Key Accountabilities

Leadership & Team Management

Lead, mentor, and develop a Project Delivery team, fostering a high-performance culture.

Provide guidance, coaching, and support to enhance the skills and capabilities of the team.

Assign projects based on team strengths and workload, ensuring effective resource utilisation.

Conduct regular performance reviews, one-to-one meetings, and training initiatives.

Project Delivery & Execution

Oversee the successful delivery of complex managed network solution projects, ensuring they are completed on time, within scope, and within budget.

Define project objectives, deliverables, and success criteria in collaboration with stakeholders.

Implement structured project management methodologies to improve efficiency and consistency.

Monitor project execution, proactively addressing potential roadblocks and ensuring alignment with client expectations.

Risk Management & Problem-Solving

Identify, assess, and mitigate project risks to minimise impact on timelines, budget, and quality.

Develop contingency plans and ensure risk management strategies are effectively communicated to all stakeholders.

Resolve escalations efficiently, working cross-functionally to address challenges before they impact project delivery.

Cross-Functional Collaboration

Work closely with sales, engineering, and operations teams to ensure seamless project execution.

Act as the bridge between technical teams and business stakeholders, translating requirements into actionable plans.

Engage with senior leadership to align project goals with business objectives.

Financial & Resource Management

Manage project budgets and allocate resources effectively to optimise efficiency and cost control.

Track financial performance against project budgets, identifying and addressing any variances.

Optimise team workload and resource distribution to maintain productivity.

Stakeholder Communication & Reporting

Track project progress and provide regular updates to internal and external stakeholders.

Ensure clear and effective communication with clients, ensuring their expectations are met or exceeded.

Prepare detailed project reports, dashboards, and presentations for executive review.

Documentation & Process Improvement

Develop and maintain comprehensive project documentation, including plans, reports, and risk logs.

Continuously refine and enhance project management processes, leveraging best practices to drive operational excellence.

Introduce automation or tools to improve efficiency and visibility across projects.

About you:

Proven track record in programme management, ideally within technology, networks, or managed services environments.

Experience managing multi-million-pound budgets and complex, multi-workstream programmes.

Strong leadership skills with the ability to influence, engage, and inspire at all levels.

Excellent stakeholder management skills, including experience working with C-suite executives and external partners/customers.

Strong commercial acumen and experience in contract management, vendor management, and delivering value against KPIs.

Exceptional communication and presentation skills able to distil complex programmes into simple, clear messages.

Recognised programme/project management certification (e.g., MSP, Prince2, PMP, Agile Programme Management) preferred.

Why Evolve?

At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success.

We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far.

To find out more information about what its like to work for us and our benefits, visit www.evolvebg.co.uk/careers/

Evolve is an Equal Opportunity Employer

All openings will be filled based on qualifications without regard to race, colour, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

Quick apply

Refine Your Search

head of customer service jobs in coppull, lan

Head of Projects

Head of Transformation

Head of Credit Hire

Apprentice Accountant

Head of Order to Delivery

Head of Facilities Management

Head of Programme - GBE-N

Head of Logistics

Recruitment & Onboarding Advisor

Head of TechOps Delivery

Contract Manager

UK Head of Sales

Project Coordinator

Head of Risk

Sales Executive

Product Executive

Head of Insights

Food Service Area Manager / Brand Manager

General Manager - Security

Head of Data Protection

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