Appointment coordinator Work, Jobs in Loughborough, Lec (with Salaries)

Customer Service Coordinator
Wilson Alarm Systems Limited —Leicester
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Databases
- Free parking
- Work from home
Quick apply
Business Administrator
Ministry of Justice —Leicester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Databases
- Presentation skills
- Annual leave
8d
Client Care Coordinator (FTC)
IVC —Derby
- Part-time
- Communication skills
- Annual leave
- Employee discount
Technical Support & Customer Success Coordinator
Smartfits Installations Limited —Burton-On-Trent
- £29,000 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Clinic Coordinator
Kerala Ayurveda Clinic —Leicester
- £12.71 an hour
- Part-time
- Microsoft Word
- Inventory control
- Customer service
Quick apply
4d
Appointments Service Administrator
Marriage Care —Nottingham
- £13.45 an hour
- Part-time
- Customer service
- Microsoft Office
- Data entry
Quick apply
5d
Front of House & Patient Experience Coordinator
Your Beauty Doctor —Woodthorpe
- From £12.71 an hour
- Part-time
- CRM software
- Sales
- Front desk
Quick apply
8d
Portfolio Team Leader
Yü Group —Leicester
- £37,000 a year
- Full-time
- Analysis skills
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
14d
Activity Coordinator
Nottinghamshire Healthcare NHS Foundation Trust —Mansfield
- £25,760 - £27,476 a year
- Full-time
4d
Careers At Aspire UK
Aspire UK —Leicester
- Weekend availability
- Medication administration
- Care plans
- Communication skills
Administrator
Balfour Beatty —Derby
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Annual leave
Service Support Assistant
Leicestershire County Council —Glenfield
- £25,995 - £26,409 a year
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Organisational skills
- Flexible schedule
5d
Learning Coordinator
Blue Mountain Homes Ltd —Ilkeston
- £26,000 a year
- Full-time
- In-person
- School
- Teaching
Quick apply
13d
WearKraft Materials Coordinator
Terex Corporation —Coalville
- Full-time
- Sales
- Organisational skills
- IT
- Employee stock purchase plan
Life Style & Wellbeing Assistant
Gentle Hands Home Support Limited —Nottingham
- £13.45 an hour
- Part-time
- English
- Driving
- In-person
- Flexible schedule
Quick apply
Bid Writer
Holcim —Coalville
- English
- Microsoft Office
- Mentoring
- Employee discount
Senior Bid Writer
Holcim —Coalville
- English
- Microsoft Office
- Mentoring
- Employee discount
Dental Nurse / Treatment Coordinator (Must be GDC Registered)
Green Dental and Implant Clinic Ltd —Leicester
- £14 - £16 an hour
- Part-time
- Customer service
- Organisational skills
- IT
Quick apply
Graduate Engineering Operations Leader (Flow Line Leadership Program)
Quest Global —Derby
- Microsoft Excel
- Management
- Engineering
Quick apply
Mental Health Practitioner/CPN - Intensive Home Treatment Team
Nottinghamshire Healthcare NHS Foundation Trust —Kirkby in Ashfield
- £39,959 - £48,117 a year
- Part-time
- Case management
21h

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Customer Service Coordinator

Wilson Alarm Systems Limited
Leicester

Quick apply

Job details

Full-time
£25,000 - £27,000 a year

Benefits

Free parking
Company pension
Work from home
Company events
Referral programme
Sick pay
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer service
English
Databases
Appointment booking and call handling
Data entry
Organisational skills
IT
Customer support
Customer interaction
Phone etiquette
Communication skills
Rota coordination

Full job description

We are Wilson Alarm.

Founded in 1988, Wilson Alarm is the leading security company servicing Leicester and its surrounding counties. We pride ourselves on offering our customers with a personal, professional and friendly service throughout – from the initial consultation through to the system’s installation and further aftercare. We can design and install a range of integrated burglar alarms, utilising the latest technology to strike the perfect balance between advance detection and ease of use. We have built up an impressive reputation for offering professional, flexible and competitively priced security alarm systems for an incredibly broad customer base.

We may be small right now but we have great growth ambitions and would love to tell you more about it.

About The Role

We are looking for an organised, proactive and customer-focused Service Coordinator to join our team in Leicester.

In this role, you will be responsible for coordinating preventative and corrective maintenance visits for our clients’ intruder alarm and security systems. You will help ensure our engineers’ diaries run smoothly, customer queries are handled promptly and professionally, and all service tasks are completed in line with our internal processes and NSI Gold standards.

This is a varied role that requires strong communication skills, attention to detail, initiative and the ability to stay calm and organised in a busy service environment.

Key Responsibilities

As a Service Coordinator, your responsibilities will include:

Team and Work Coordination
You will plan and manage preventative maintenance appointments for assigned engineers, ensuring schedules are efficient and targets are met. You will also reorganise appointments when required, respond to engineer availability changes, and help fill diary gaps to keep engineers fully booked.

You will liaise regularly with service and maintenance engineers to monitor progress, support job completion, and ensure tasks are closed, invoiced and documented accurately.

Customer Service
You will be a key point of contact for customers, handling phone calls and managing service email enquiries in a timely, professional and courteous manner.

You will respond to appointment queries, cancellation requests, service changes and more complex enquiries, keeping customers informed throughout the process.

Administration and Job Management
You will ensure service tasks are closed and invoiced promptly, issue service reports, maintain accurate customer and property records, and update internal systems with relevant service notes, asset information and contact details.

You will also support with credit note requests, payment processing, false alarm management and holiday cover for other administration tasks when required.

Revenue and Service Support
You will prepare maintenance agreements for new domestic customers, arrange takeover visits, support accurate invoicing and help ensure monthly extra works revenue targets are achieved.

You may also assist the technical team with remedial works coordination and stock-related administration.

About You

We are looking for someone who is:

Highly organised and able to manage multipe tasks at once
Confident communicating with customers and colleagues
Professional, courteous and calm under pressure
Flexible and willing to use initiative
Comfortable working with IT systems and databases
Thorough, analytical and detail-focused
Able to resolve problems quickly and sensibly
A strong listener with excellent customer service skills
A team player with a positive, practical attitude

Previous experience in service coordination, scheduling, administration, customer service or facilities/security support would be beneficial, although training will be provided.

What We Offer

Competitive salary, dependent on experience
Bonus scheme
20 days' holiday plus bank holidays
Pension scheme
Sick pay scheme
Staff referral scheme
Onsite or nearby free parking
Training and development opportunities
Friendly and supportive team environment
Hybrid working available

Apply

If you are organised, customer-focused and enjoy keeping things running smoothly, we would love to hear from you.

Please apply with your CV and a short note outlining your suitability for the role.

Job Type: Full-time

Pay: £25,000.00-£27,000.00 per year

Benefits:

Company events
On-site parking
Referral programme
Work from home

Application question(s):

Why do you think you are suitable for this role?

Experience:

Customer service: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

appointment coordinator jobs in loughborough, lec

Customer Service Coordinator

Business Administrator

Client Care Coordinator (FTC)

Technical Support & Customer Success Coordinator

Clinic Coordinator

Appointments Service Administrator

Front of House & Patient Experience Coordinator

Portfolio Team Leader

Activity Coordinator

Careers At Aspire UK

Administrator

Service Support Assistant

Learning Coordinator

WearKraft Materials Coordinator

Life Style & Wellbeing Assistant

Bid Writer

Senior Bid Writer

Dental Nurse / Treatment Coordinator (Must be GDC Registered)

Graduate Engineering Operations Leader (Flow Line Leadership Program)

Mental Health Practitioner/CPN - Intensive Home Treatment Team

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