Service desk support Work, Jobs in North Shields, Twr (with Salaries)

IT Support & Projects Technician
MB&G Insurance —Wallsend
- £30,000 - £35,000 a year
- Full-time
- Windows
- SharePoint
- In-person
- Free parking
- Employee discount
Quick apply
3d
After Sales Admin Co-ordinator
Nirvana Europe Ltd —Wallsend
- From £23,958 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Free parking
Quick apply
IT Service Desk and Support Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
7d
VoIP & Network Infrastructure Engineer
LM Global Telecoms Ltd —Gateshead
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
10d
Train Cleaning Team Leader - Nights
Northern Trains —Newcastle upon Tyne
- £28,939 a year
- Weekend availability
- Supervising experience
- Team management
- Cleaning
- Employee assistance programme
- Employee discount
VacancyTitle: Care Worker
Housing 21 —North Shields
- £13.48 an hour
- English
- Cleaning
- No travel
- Annual leave
- Employee assistance programme
7d
Service Desk Analyst
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- Analytics
- Annual leave
- Referral programme
Quick apply
10d
Receptionist
Jellyfish Energy —Newcastle upon Tyne
- £25,420 - £30,000 a year
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Outlook
- Free parking
Quick apply
4d
Night Service Assistant
Yugo —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Computer literacy
- Front desk
- Cleaning
- Annual leave
11d
IT Support Technician
Emporium Leisure Group Limited —Newcastle upon Tyne
- £24,420.00 - £47,130.85 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Store discount
- Employee discount
Quick apply
Sage Support Technician (Entry Level)
PKF Smith Cooper Systems —Gateshead
- Hybrid work
- Phone etiquette
- Communication skills
4d
Local Area Coordinator – Primrose
South Tyneside Council —South Tyneside
- £41,771 a year
- Full-time
- Communication skills
IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
2d
IT Hardware Asset Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
7d
Desk Based Account Manager
Eque2 —Newcastle upon Tyne
- Hybrid work
- CRM software
- Time management
Cash Desk Volunteer (Homestore)
British Heart Foundation —South Shields
- Cash handling
- Employee discount
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Technical Support Representative Senior
Worldpay (UK) Limited —Gateshead
- Rotating shift
- Hybrid work
- Communication skills
Quick apply
8d
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
Lead People Coordinator
Cora Health —Newcastle upon Tyne
- £33,000 a year
- Full-time
- Hybrid work
- Contracts
- Leadership
- Communication skills
21h

I want to receive the latest job alerts for service desk support in north shields, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

IT Support & Projects Technician

MB&G Insurance
Wallsend

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
3 days ago

Benefits

Free parking
Additional leave
On-site gym
Company pension
Private medical insurance
Employee discount
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Live chat
Jira
Technical troubleshooting
Desktop support
TCP
Cloud infrastructure
Incident management
Stakeholder collaboration
Software deployment
Stakeholder liaison
Ticket management
Project coordination
Microsoft Exchange
Windows
User account management
Change management
Computer hardware
Technical support incident logging
SharePoint
Technical writing
ServiceNow
IP networking
IT incident logging
Application support
Incident log maintenance
Communication skills
Active Directory
Intune

Full job description

Job Summary

We are seeking a dynamic and proactive IT Support & Projects Technician to join our team. In this role, you will will combine day-to-day support with active involvement in technology projects, system enhancements, and implementation work. This role helps maintain reliable and secure IT services while also contributing to change initiatives, process improvements, and the successful rollout of new tools and systems across the organisation.

This position provides first- and second-line technical support, troubleshoots hardware and software issues, manages user accounts and devices, and assists with the planning and delivery of IT projects, system upgrades, deployments, and infrastructure improvements. The role works closely with internal teams, outsourced IT providers, and stakeholders to ensure services remain dependable and that technology changes are implemented smoothly.

Responsibilities

Provide technical support to users via phone, email, and chat channels
Diagnose and troubleshoot hardware, software, network, account, and device issues in a timely manner
Log, manage, and update incidents using helpdesk or ticketing systems
Support project delivery by assisting with system improvements, testing, and rollouts
Assist with the setup, configuration, deployment, and implementation of business applications, user accounts, devices, and system upgrades
Contribute to project planning, requirements gathering, infrastructure improvements, and change activities for technology initiatives
Deliver small-scale technology enhancements and process improvements alongside the support function
Communicate solutions clearly to users, avoiding technical jargon where possible
Maintain accurate documentation of issues, fixes, support procedures, and project activities
Identify recurring issues and recommend improvements to systems, processes, and user experience

Skills

2-3 years experience in a hands-on technical support or service desk environment, with exposure to project delivery or system implementation work
Strong troubleshooting and problem-solving skills, with the ability to balance operational support and project tasks effectively
Experience with helpdesk or ticketing systems and familiarity with ITIL processes, ideally alongside project coordination or change activities
Working knowledge of Windows environments and common business applications
Experience supporting users in a business environment and contributing to technology changes, improvements, or rollouts
Ability to work collaboratively with internal teams, third-party providers, and project stakeholders
Experience supporting cloud-based environments (e.g. Microsoft Azure) and understanding of implementation considerations
Strong communication skills, with the ability to explain technical issues and project updates to non-technical users

Tech skills

Microsoft 365 suite - including Exchange, Teams, SharePoint, and related collaboration tools
Active Directory/Entra ID
Windows operating systems (desktop/laptop support)
Basic networking knowledge (e.g. TCP/IP, DNS, VPNs)
Endpoint/device management tools (e.g. Intune) and support for technology rollouts
Helpdesk/ticketing systems (e.g. ServiceNow, Jira Service Management) and basic project/change documentation

Join us as an IT Support & Projects Technician if you’re passionate about technology solutions that empower users and streamline operations. Bring your technical expertise and enthusiasm for learning to a role where every day presents new challenges—and opportunities—to make a real impact!

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Company pension
Employee discount
Free parking
Life insurance
On-site gym
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in north shields, twr

IT Support & Projects Technician

After Sales Admin Co-ordinator

IT Service Desk and Support Manager

VoIP & Network Infrastructure Engineer

Train Cleaning Team Leader - Nights

VacancyTitle: Care Worker

Service Desk Analyst

Receptionist

Night Service Assistant

IT Support Technician

Sage Support Technician (Entry Level)

Local Area Coordinator – Primrose

IT Support Analyst Apprentice

IT Hardware Asset Analyst

Desk Based Account Manager

Cash Desk Volunteer (Homestore)

Service Desk Consultant - 2nd Line (Infrastructure)

Technical Support Representative Senior

IT Support Specialist

Lead People Coordinator

I want to receive the latest job alerts for service desk support in north shields, twr

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected