Housing officer Work, Jobs in Sway, Ham (with Salaries)

Complaints Officer
BRC Jobs —Eastleigh
- £17.00 - £22.13 an hour
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
5d
Housing Scheme Officer
Neighbourhood &Tenancy Services (South) —Southampton
- £24,857 a year
- Full-time
Quick apply
2d
Commissioning Support Officer
Southampton City Council —Southampton
- £47,181 - £51,357 a year
- Full-time
- Employee assistance programme
- Employee discount
3d
Maintenance Inspector
New Forest District Council —Lyndhurst
- £35,646 - £39,469 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Customer Service Officer
BRC Jobs —Eastleigh
- £15.27 - £19.84 an hour
- Full-time
- Data entry
- Organisational skills
- Communication skills
- Referral programme
Quick apply
Home Connections New Build Officer
Abri —Eastleigh
- £33,897.26 a year
- Full-time
- Travel
Homelessness Accommodation - Night Intensive Housing Officer (£24,846.59 per annum, pro rata, ) 35 hours per week.
Bournemouth Churches Housing Association —Bournemouth
- £24,846.59 a year
- Full-time
- Organisational skills
Quick apply
- Housing Adviser (On Campus)
University of Winchester —Winchester
- £25,249 - £26,707 a year
- Full-time
- Hybrid work
- University
- Communication skills
3d
Money Adviser
Portsmouth City Council —Portsmouth
- £32,061 - £36,363 a year
- Budgeting
- Communication skills
12d
Buildings Security Night Officer
YMCA Bournemouth —Bournemouth
- £21,047.76 a year
- Full-time
- Conflict management
- Communication skills
- Employee assistance programme
- Employee discount
3d
Electrician
CEI Electrical services ltd —Southampton
- £45,000 - £55,000 a year
- Overtime
- Customer service
- Maintenance
- In-person
- Free parking
Quick apply
5d
Scheduler
Elite South Ltd —Southbourne
- From £12.71 an hour
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
5d
Community Development Officer
Abri —Eastleigh
- £35,916 a year
- Weekend availability
- Data analysis skills
7d
Commissioning Support Officer
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Affordable Housing Enabling Officer
Portsmouth City Council —Portsmouth
- £36,363 - £39,151 a year
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
Recruitment Operations Officer
Office for National Statistics —Fareham
- £34,587 a year
- Part-time
- Presentation skills
- Human resources
- Recruiting
11d
Operational Support Officer
Office for National Statistics —Fareham
- £28,138 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Presentation skills
10d
Responsive Night Intensive Housing Officer (40 hours per week £25861.56 - £27120.13 per annum, pro rata, permanent)
Bournemouth Churches Housing Association —Bournemouth
- £25,861.56 - £27,120.13 a year
- Full-time
- Communication skills
Quick apply
3d
Building Control Enforcement Officer
FarehamBC —Fareham
- £44,013 - £48,766 a year
- Full-time
- Conflict management
Housing Allocations and Sustainment Trainee
FarehamBC —Fareham
- £28,142 - £31,537 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee discount
9d

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Complaints Officer

BRC Jobs
Eastleigh

Quick apply

Job details

Fixed term contract
£17.00 - £22.13 an hour
5 days ago

Benefits

Referral programme

Qualifications

Microsoft Word
Microsoft Outlook
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Complaint handling
Organisational skills
Customer interaction
Communication skills

Full job description

Job Title: Complaints Officer
Type: Temporary 3 months
Location: Eastleigh
Salary: £17 - £22.13 per hour
Hours: 37 hours a week

BRC are working closely with a leading organisation to recruit a Complaint Officer to join their Customer Experience team. This is an excellent opportunity for someone with strong customer service and complaint handling experience who enjoys investigating issues, resolving problems, and improving the customer journey.

As a Complaint Officer, you will manage customer complaints from initial contact through to resolution, ensuring each case is investigated fairly, thoroughly, and within agreed timescales. You will work collaboratively with internal teams and external stakeholders to deliver excellent customer outcomes while identifying opportunities for service improvement.

Duties

Act as the first point of contact for customers throughout the complaints process.
Investigate complaints thoroughly, gathering evidence and assessing each case on its individual merits.
Communicate complaint outcomes clearly, both verbally and in writing.
Build positive working relationships with internal departments and external stakeholders, including the Housing Ombudsman, contractors and local councillors.
Provide feedback to colleagues and managers where learning opportunities are identified.
Identify trends in complaints and recommend improvements to systems, policies, processes and training.
Ensure all complaints are managed professionally and within agreed service standards.

Requirements

Previous experience in a complaints handling or customer service role.
Excellent written and verbal communication skills with strong attention to detail.
Ability to investigate complex issues, analyse information and make fair, balanced decisions.
A customer-focused approach with excellent empathy and interpersonal skills.
Strong organisational skills with the ability to manage a busy workload and meet deadlines.
Good working knowledge of Microsoft Office, including Outlook, Word and Excel.
Ability to work independently while building effective relationships across the organisation.

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications, however, due to high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

Quick apply

Refine Your Search

housing officer jobs in sway, ham

Complaints Officer

Housing Scheme Officer

Commissioning Support Officer

Maintenance Inspector

Customer Service Officer

Home Connections New Build Officer

Homelessness Accommodation - Night Intensive Housing Officer (£24,846.59 per annum, pro rata, ) 35 hours per week.

- Housing Adviser (On Campus)

Money Adviser

Buildings Security Night Officer

Electrician

Scheduler

Community Development Officer

Commissioning Support Officer

Affordable Housing Enabling Officer

Recruitment Operations Officer

Operational Support Officer

Responsive Night Intensive Housing Officer (40 hours per week £25861.56 - £27120.13 per annum, pro rata, permanent)

Building Control Enforcement Officer

Housing Allocations and Sustainment Trainee

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