Customer support & client services occupations Work, Jobs in Hickstead, Wsx (with Salaries)

Concierge Customer Specialist (China Regional Support)
BioIVT —Burgess Hill
- Full-time
- CRM software
- English
- Bachelor's degree
Quick apply
16h
Customer Support Coordinator
Dolby Vivisol —Crawley
- £24,880 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
- Employee discount
Quick apply
Customer Service Administrator
Childcare Bookings —Haywards Heath
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Sick pay
Quick apply
Client Support Officer
MITA —Crawley
- £11 - £13 an hour
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Analysis skills
- Free parking
- Flexible schedule
Quick apply
1d
Customer Service Advisor
Brighton & Hove City Council —Brighton
- £34,416 - £34,974 a year
- Overtime
- Analysis skills
- Presentation skills
- Continuous improvement
12d
Customer Operations Specialist
Octopus Electric vehicles —Brighton
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Client Support Officer
HSBC Global Services Limited —Worthing
- Full-time
- Writing skills
- Analysis skills
- Communication skills
4d
Ecommerce Customer Service Executive
TCMM Shutter Group Ltd —Brighton
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Quality Assessor
Service Box Group Limited —Hove
- £26,500 - £30,000 a year
- Full-time
- Microsoft Word
- Analysis skills
- Continuous improvement
Quick apply
1d
Customer Service Officer
ABM UK —Brighton
- £13.88 an hour
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
Client Service Associate
HSBC Global Services Limited —Worthing
- Full-time
- Financial services
4d
Customer Service Manager
Telecom Acquisitions Ltd. —Horsham
- £40,000 - £45,000 a year
- Full-time
- Team management
- Training & development
Quick apply
8d
Customer Experience Specialist
Motorway —Brighton
- From £25,500 a year
- Full-time
- CRM software
- AI
- Employee assistance programme
Quick apply
4h
Customer Service Representative
Vin-X Limited —Horsham
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- IT
Quick apply
Partnerships Executive
Brighton and Hove Albion Football Club —Brighton and Hove
- £29,000 - £32,000 a year
- Full-time
- Customer service
- Employee discount
12d
Partner Onboarding Coordinator
ELMOgroup —Horsham
- £32,000 - £34,000 a year
- Hybrid work
- Project management
- AI
- Negotiation
- Employee assistance programme
- Employee discount
Customer Success Manager
No Isolation —Haywards Heath
- Remote
- Presentation skills
- School
- Annual leave
9d
Customer Liaison Executive
Atlas Copco Group —Eastbourne
- ERP systems
- Microsoft Office
- Assembly
14d
Customer Service Administrator
Nuco Solutions Ltd —Leatherhead
- £27,241.50 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data entry
- Employee assistance programme
- Sick pay
Quick apply
2d
Manager, Customer Service
Enovis —Guildford
- Full-time

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Concierge Customer Specialist (China Regional Support)

BioIVT -
Burgess Hill

Quick apply

Job details

Full-time
16 hours ago

Qualifications

CRM software
Mandarin
GLP
EHS
Stakeholder collaboration
Client engagement
Stakeholder liaison
Business processes
Internal department liaison
English
Bachelor's degree
Relationship management
Customer support
Customer interaction
Good Clinical Practice (GCP)
Root cause analysis
Account management
Communication skills
Supply chain customer service
FDA regulations
Time management

Full job description

The Concierge Customer Specialist serves as the primary point of contact and strategic partner for assigned key accounts, managing the end to end customer experience across Customer Support, Quoting, and Order Processing functions. This role proactively anticipates customer needs, ensures seamless execution of all transactions, and aligns internal stakeholders to deliver exceptional service. The Concierge Customer Specialist leverages deep product knowledge, strategic communication, and cross functional collaboration to strengthen relationships, identify growth opportunities, and drive systemic resolutions for recurring challenges.

This position will ensure compliance with Environmental Health and Safety (EHS) policies, State Departments of Health, Good Documentation Practices (GDP), Good Laboratory Practice (GLP), Good Manufacturing Practices (GMP), Good Clinical Practices (GCP), Good Laboratory Practice (GLP), Standard Operating Procedures (SOPs), EMEA and FDA Guidelines, general State and Country Regulations such as but not limited to (CLIA, CAP, USP, ISO 9001, USDA regulations, HTA license, DEA and State Controlled Substance programs) where site appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve as the dedicated liaison for assigned key accounts, providing proactive, tailored communication that builds trust and strengthens relationships.
Manage all customer functions — including support inquiries, quoting, and order processing — ensuring accuracy, compliance, and timely delivery in accordance with SLAs and company policies.
Anticipate customer needs by monitoring account activity, identifying demand patterns, and advising on product or service solutions.
Prepare and deliver quotes for assigned accounts, ensuring accuracy, compliance, and alignment with pricing policies.
Process orders from start to finish, verifying details, resolving discrepancies, and maintaining complete documentation in CRM systems.
Resolve complex or systemic issues by analyzing root causes, coordinating cross functional teams, and implementing sustainable solutions.
Use CRM strategically to track account activity, manage priorities, and improve workflows for assigned accounts.
Plan ahead and manage priorities to ensure all customer deliverables are met without compromising quality.
Align stakeholders across Sales, Operations, Finance, and other departments to ensure a unified approach to key account management.
Maintain composure and professionalism during challenging interactions, using emotional intelligence to navigate sensitive situations.
Identify opportunities for process improvement and contribute to initiatives that enhance the customer experience for key accounts.

QUALIFICATIONS

5+ years of experience in customer support, sales operations, account management, or a related role, with a focus on high value or strategic accounts.
Proven ability to manage multiple functions (Customer Support, Quoting, Order Processing) seamlessly.
Advanced written and verbal communication skills with the ability to deliver proactive, strategic communication to key accounts.
Deep product knowledge with the ability to advise customers strategically and identify demand patterns.
Strong critical thinking skills to drive systemic resolutions for recurring issues.
Proficiency with CRM systems, including strategic use of reporting, dashboards, and workflow optimization.
Excellent time management skills with the ability to plan ahead and manage competing priorities.
Demonstrated success in aligning stakeholders and coordinating cross functional efforts.
High emotional intelligence, composure under pressure, and ability to foster strong customer relationships.
Commitment to quality, compliance, and continuous improvement.
Bachelor’s degree preferred; equivalent experience considered.
Fluent in Mandarin and English, with excellent verbal and written communication skills in both languages

Other duties may be assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to: stand; walk, sit, speak, hear/listen, display manual dexterity, reach with hand and arms. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A full-time Monday through Friday workweek with general business hours and flexibility to occasionally work additional hours as needed and approved by management.

Quick apply

Refine Your Search

customer support & client services occupations jobs in hickstead, wsx

Concierge Customer Specialist (China Regional Support)

Customer Support Coordinator

Customer Service Administrator

Client Support Officer

Customer Service Advisor

Customer Operations Specialist

Client Support Officer

Ecommerce Customer Service Executive

Quality Assessor

Customer Service Officer

Client Service Associate

Customer Service Manager

Customer Experience Specialist

Customer Service Representative

Partnerships Executive

Partner Onboarding Coordinator

Customer Success Manager

Customer Liaison Executive

Customer Service Administrator

Manager, Customer Service

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