Dispatch manager Work, Jobs in Leamington Spa, War (with Salaries)

Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
7d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Rugby
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Warehouse Manager
RZSF FITNESS LIMITED —Oldbury
- £3,900 - £4,500 a month
- Full-time
- ERP systems
- Supervising experience
- Warehouse experience
Quick apply
1d
Warehouse Manager
SAM Leisure —Tile Hill
- From £30,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Warehouse experience
- Free parking
- Store discount
Quick apply
12d
Operations Supervisor, AMZL Operations
Amazon UK Services Ltd. —Redditch
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Operations Manager, AMZL - Delivery Station
Amazon UK Services Ltd. —Banbury
- Full-time
- Engineering
- English
- Master's degree
1d
Office Manager
Fosse Meadows —Lutterworth
- £30,000 - £36,000 a year
- Full-time
- Customer service
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
14h
Dispatch Manager
APP Wholesale Ltd —Tamworth
- £30,000 a year
- Full-time
Quick apply
12d
Transport Coordinator
Wayfair —Lutterworth
- £14.84 an hour
- Full-time
- Microsoft Office
- Analysis skills
- Organisational skills
Stock Coordinator
implantcast UK —Aston
- £27,825 a year
- Full-time
- Anatomy knowledge
- ERP systems
- Microsoft Office
- Free parking
- Annual leave
Quick apply
6d
Contract Supervisor
XPO Logistics —Crick
- £30,000 a year
- Management
- Leadership
- Employee discount
Quick apply
Warehouse Operative (Team Building and Corporate Events)
Eventurous Ltd —Atherstone
- £24,000 - £28,000 a year
- Full-time
- Travel
- Organisational skills
- Warehouse experience
- Free parking
- Employee discount
Quick apply
2d
Reparaturtechniker
TXO Systems —Solihull
- Full-time
- Free parking
- Employee assistance programme
Grinder/Shunter Operative
SARIA Ltd —Nuneaton
- 12 hour shift
- Forklift
- Driving
- Communication skills
Quick apply
Reliability Maintenance Engineering Area Manager, AMZL
Amazon Capital Services UK Limited - D74 —Birmingham
- Full-time
- Management
- Engineering
- Data analysis skills
1d
Warehouse Operative - Freezer
On The Rocks —Birmingham
- From £12.71 an hour
- Part-time
- Heavy lifting
- Forklift
- Warehouse experience
Quick apply
Team Leader (PM)
ID Logistics & Transport Ltd —Rugby
- £14.06 an hour
- Full-time
- Warehouse experience
- In-person
- Communication skills
Quick apply
14d
Warehouse Technician
Ott —Redditch
- Full-time
- Warehouse experience
- IT
- Time management
12d
Workshop Assistant
Taylor Engineering and Fabrications Ltd —Birmingham
- £12.71 an hour
- Full-time
- Administrative experience
- Driving
- Warehouse experience
Quick apply
22h
Warehouse Operative
Freixenet Copestick —Brackley
- £26,436.80 a year
- Full-time
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
7d

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Customer Experience Manager

Allgrounder Outdoor and Mobility Services
Coventry

Quick apply

Job details

Permanent | Full-time
£36,000 - £46,000 a year
7 days ago

Benefits

Paid volunteer time
Life insurance
Sick pay

Qualifications

Customer service
Complaint handling
Microsoft Office
Analysis skills
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Coventry has a strong retail, engineering and distribution economy supported by excellent transport connections across the Midlands. At Allgrounder Outdoor and Mobility Services, we provide outdoor equipment, mobility products, cycling accessories and practical customer support through retail and online channels.

We are looking for a Customer Experience Manager who can take ownership of customer service quality, complaint resolution and the overall customer journey. You will work closely with sales, e commerce, logistics, product and technical support teams to ensure that customers receive clear information, dependable service and timely assistance.

This role is suited to an experienced customer service professional who can manage a team, analyse customer feedback and improve service processes. You will help reduce recurring issues, strengthen customer satisfaction and maintain consistent service standards across telephone, email, online and aftersales channels.

Key Responsibilities

Customer Experience Management: Oversee the customer journey from initial enquiry and purchase through delivery, product support and aftersales service.
Team Leadership: Manage customer service advisers and support employees while setting clear expectations and monitoring performance.
Complaint Resolution: Handle escalated complaints professionally and coordinate fair, timely and practical resolutions.
Service Standards: Develop and maintain customer service procedures, response standards and quality expectations.
Customer Feedback: Review surveys, reviews, complaints and direct feedback to identify recurring concerns and improvement opportunities.
Performance Monitoring: Track response times, resolution rates, customer satisfaction, repeat contacts and service quality indicators.
Cross Functional Coordination: Work with sales, logistics, e commerce and product teams to resolve customer issues and improve service delivery.
Order Support: Ensure that customers receive accurate updates regarding orders, stock availability, dispatch, delivery and returns.
Returns and Refunds: Oversee complex returns, exchanges, refunds and warranty concerns in line with company procedures.
Process Improvement: Introduce practical improvements that reduce customer effort, delays and repeated service failures.
Training and Coaching: Provide coaching, product guidance and service training to customer support employees.
Customer Communication: Review templates, service notices and customer information to ensure that communication remains clear and consistent.
Reporting: Prepare regular reports covering customer satisfaction, complaints, service trends and improvement activity.

What We Are Looking For

Experience: At least 4 years of experience in customer service, customer experience, retail operations or aftersales support, including supervisory responsibility.
Education: Bachelor degree, diploma or recognised qualification in Business, Customer Service, Retail Management or a related discipline.
Customer Service Knowledge: Strong understanding of complaint handling, service recovery, customer communication and performance management.
Leadership: Ability to supervise employees, organise workloads and maintain service quality during busy periods.
Analytical Skills: Ability to review customer feedback and service data and turn findings into practical improvements.
Problem Solving: Ability to investigate customer concerns, coordinate internal responses and reach appropriate resolutions.
Retail Awareness: Experience supporting customers in retail, e commerce, mobility products, cycling or outdoor equipment is desirable.
Communication: Strong written and verbal communication skills with a professional and approachable manner.
Technology Skills: Proficiency in Microsoft Office, customer relationship management systems, helpdesk platforms and e commerce tools.
Organisation: Ability to manage escalations, deadlines and several service priorities at the same time.
Commercial Awareness: Understanding of customer retention, refunds, warranties and the commercial impact of service quality.
Professional Conduct: A responsible and confidential approach to customer information, complaints and sensitive cases.

Pay: £36,000.00-£46,000.00 per year

Benefits:

Life insurance
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

Refine Your Search

dispatch manager jobs in leamington spa, war

Customer Experience Manager

Area Manager, Customer Fulfillment

Warehouse Manager

Warehouse Manager

Operations Supervisor, AMZL Operations

Operations Manager, AMZL - Delivery Station

Office Manager

Dispatch Manager

Transport Coordinator

Stock Coordinator

Contract Supervisor

Warehouse Operative (Team Building and Corporate Events)

Reparaturtechniker

Grinder/Shunter Operative

Reliability Maintenance Engineering Area Manager, AMZL

Warehouse Operative - Freezer

Team Leader (PM)

Warehouse Technician

Workshop Assistant

Warehouse Operative

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