Technical support Work, Jobs in Ashbourne, Dby (with Salaries)

Technical Support & Customer Success Coordinator
Smartfits Installations Limited —Burton-On-Trent
- £29,000 a year
- Full-time
- Customer service
- Analysis skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
1d
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
IT Recycling Specialist
Converge Technology Solutions —Stafford
- £30,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- Business development
11d
INFORMATION TECHNOLOGY - IT SUPPORT TECHNICIAN
MMD Mining Machinery Developments Ltd —Alfreton
- £26,000 - £32,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Store discount
Quick apply
12d
2nd Line Support Analyst
nurtur.group —Derby
- Weekend availability
- Hybrid work
- Customer service
- SQL
- HTML
- Free parking
- Sick pay
9d
IT Service Support Analyst
Derby City Council —Derby
- £30,024 - £32,597 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
4d
Senior Technical Support Analyst
Perceptive —Nottingham
- Full-time
- Customer service
- English
- SQL
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Free parking
- Paid training
Quick apply
8d
Junior IT Support Technician
Palletways UK Limited —Lichfield
- £26,500 a year
- Full-time
- Windows
- Microsoft Office
- Driving
- Store discount
- Health & wellbeing programme
Quick apply
9d
Technical Product Support Specialist – OEM Engines and Generators
JCB —Uttoxeter
- Full-time
- Customer service
- Engineering
- Data analysis skills
- Gym membership
Quick apply
IT Support Technician
Equip Outdoor Technologies UK —Alfreton
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
8d
Support Engineer
Siemens —Derby
- Full-time
- Hybrid work
- Maintenance
- Travel
- IT
- Annual leave
- Employee discount
IT Infrastructure Support Technician
BSW Timber —Stoke-on-Trent
- Full-time
- Windows
- Microsoft Office
- In-person
- Employee discount
Quick apply
Desktop Support Analyst - Derby
Brightwell —Derby
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
IT Support Manager
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Supervising experience
- IT
- Leadership
10d
Digital Transformation - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
1d
2nd Line Support Engineer - Nottingham based
CWCS Managed Hosting —Nottingham
- From £29,250 a year
- Weekend availability
- Linux
- In-person
- Free parking
- Sick pay
Quick apply
Dropbox Hypercare - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
1d
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Customer service
- Data analysis skills
- Administrative experience

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Technical Support & Customer Success Coordinator

Smartfits Installations Limited
Burton-On-Trent

Quick apply

Job details

Permanent | Full-time
£29,000 a year
1 day ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer service
Technical support
Analysis skills
IT support
IT
Computer skills
Communication skills

Full job description

About Smartfits

Smartfits is one of the UK’s leading vehicle technology installation companies, delivering nationwide projects for some of the UK’s largest fleet operators.

Working with industry-leading technologies including Geotab, Mantis, Prolius and other connected fleet solutions, we pride ourselves on delivering outstanding customer service from project planning through to ongoing technical support.

As our business continues to grow, we’re looking for a motivated and technically minded Technical Support & Customer Success Coordinator to join our Operations team.

This is an excellent opportunity for someone who enjoys technology, problem solving and building strong customer relationships. Full product training will be provided, giving you the opportunity to develop your technical knowledge and progress as the company continues to grow.

The Role

Your primary responsibility will be providing technical support to both our customers and internal teams, ensuring issues are investigated, managed and resolved efficiently.

You’ll become an expert in the systems and technologies we support, helping customers get the very best from their solutions.

You’ll also support our Customer Success team with customer onboarding and project administration when required, including providing holiday cover for the team.

Key Responsibilities

Technical Support

Providing first-line technical support to customers via telephone and email.
Investigating and diagnosing customer issues.
Troubleshooting fleet management and telematics systems.
Managing support tickets through to resolution.
Liaising with suppliers where technical assistance is required.
Raising engineer jobs and arranging appointments where necessary.
Monitoring customer accounts and identifying recurring issues.
Producing reports and assisting customers with system queries.
Learning and maintaining knowledge across multiple technology platforms.

Customer Success Support

When required, you’ll also support our Customer Success function by:

Assisting with onboarding new customers.
Setting up customer accounts, user permissions and system configuration.
Configuring customer reports and databases.
Supporting customer training sessions.
Scheduling project meetings and customer calls.
Providing holiday and absence cover for the Customer Success team to ensure a seamless customer experience.

Project & Administration

Supporting project rollouts from initial setup through to completion.
Keeping customer records accurate and up to date.
Working closely with our Operations, Installations and Engineering teams.
Identifying opportunities to improve customer experience and internal processes.

About You

We’re looking for someone who:

Has excellent problem-solving and analytical skills.
Enjoys learning new technologies and systems.
Has strong computer and IT skills.
Can confidently investigate issues and think logically.
Has excellent attention to detail.
Is organised and able to manage multiple priorities.
Has excellent communication and customer service skills.
Enjoys helping customers and building positive relationships.
Is proactive and takes ownership of their work.
Works well independently and as part of a team.

Previous experience within technical support, customer success, IT support, fleet management or telematics would be advantageous but isn’t essential. We are looking for someone with the right attitude, a willingness to learn and a genuine passion for solving problems.

What Success Looks Like

Within your first six months, we’d expect you to:

Develop a strong understanding of our products and services.
Confidently support customers with technical queries.
Successfully manage support cases from start to finish.
Assist with onboarding new customers and supporting customer projects.
Build strong relationships with customers, suppliers and colleagues.
Become a trusted member of the Operations team and a reliable point of contact for both customers and internal teams.

What We Offer

£29,000 annual salary.
Monday to Friday working.
Company pension.
On-site parking.
Full product and technical training.
A friendly and supportive team environment.
Ongoing learning and development.
Genuine opportunities for career progression as the business continues to grow.
Employee Assistance Program

Why Join Smartfits?

At Smartfits, you’ll be joining a growing business where your ideas, initiative and contribution genuinely matter. We invest in our people, encourage continuous learning and provide opportunities to develop your career as the company expands.

If you’re looking for a varied role where you’ll build technical expertise, support customers and be part of a friendly, ambitious team, we’d love to hear from you.

Apply

Please send your CV along with a short covering letter explaining why you’d be a great fit for the role.

Pay: £29,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in ashbourne, dby

Technical Support & Customer Success Coordinator

Desktop Support Engineer

IT Recycling Specialist

INFORMATION TECHNOLOGY - IT SUPPORT TECHNICIAN

2nd Line Support Analyst

IT Service Support Analyst

Senior Technical Support Analyst

Holiday Cover Support Analyst (Flexible Hours)

Junior IT Support Technician

Technical Product Support Specialist – OEM Engines and Generators

IT Support Technician

Support Engineer

IT Infrastructure Support Technician

Desktop Support Analyst - Derby

Desktop Support Analyst

IT Support Manager

Digital Transformation - IT Service Support Agent

2nd Line Support Engineer - Nottingham based

Dropbox Hypercare - IT Service Support Agent

Systems Support (Occupational Health)

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