Quality and operations coordinator Work, Jobs in Byfleet, Sry (with Salaries)

Quality & Complaints Coordinator
PRS for Music —London
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
- Work from home
- Employee discount
6d
Business Support & Operations Coordinator
Iconic Hotels & Resorts —West London
- £30,000 - £45,000 a year
- Full-time
- Microsoft Outlook
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
2d
Technology & Security Operations Coordinator
Wilson James —London
- £50,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
11d
Global Operations Coordinator - BCG Institute
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quality Coordinator
LEAP Legal Software —London
- Full-time
- Hybrid work
- Microsoft Word
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Content Operations Coordinator
Beatport —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- Communication skills
Quick apply
Office & Operations Coordinator
Shipleys Foodservice Ltd —Slough
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
12d
Project Coordinator
Pi Group Ltd —West London
- £27,000 - £32,000 a year
- Organisational skills
- Computer skills
- In-person
Quick apply
Project Coordinator, Data Monitoring - Entry Level
Medpace, Inc. —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
- Annual leave
- Work from home
4d
Operations and Venue Hire Coordinator
FARNHAM MALTINGS —Farnham
- £18,812 a year
- Part-time
- Inventory control
- Writing skills
- Microsoft Office
Quick apply
6d
Partner Operations Co-ordinator
IFS —Staines-upon-Thames
- Full-time
- Hybrid work
- Microsoft Outlook
- Continuous improvement
- AI
Quick apply
Graduate Product and Operations Co-Ordinator (AI Healthcare Technology)
Rudgwick Medical Centre —Horsham
- £25,420 - £30,000 a year
- Part-time
- Organisational skills
- In-person
- AI
- Free parking
Quick apply
12d
Bookings and Operations Coordinator
Sofar Sounds —London
- £18,500 - £35,500 a year
- Part-time
- Time management
6d
Store Operations Coordinator
Tapestry Inc —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Analysis skills
- Employee assistance programme
- Employee discount
Workflow Co-ordinator ( Operations)
GRM ENERGY LTD —Watford
- From £26,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
Quick apply
4d
Project Coordinator
Air Apps —London
- £80,000 - £100,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Life insurance
Operations Coordinator (Building and Facilities)
Studio Voltaire —London
- £31,500 a year
- Full-time
10d
Sales Operations Coordinator
Techex —Bracknell
- Full-time
- Hybrid work
- In-person
- Analytics
- Work from home
Quick apply
10d
Sales Operations Coordinator
Gray's Services Group —Bourne End
- £25,500 - £30,000 a year
- Overtime
- Microsoft Word
- CRM software
- Google Suite
- Free parking
- Annual leave
Quick apply
Commercial Operations Coordinator
Alexander Dennis —Farnborough
- Full-time
- Hybrid work
- CRM software
- ERP systems
- Organisational skills
Quick apply
3d

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quality and operations coordinator jobs near byfleet, sry

Quality & Complaints Coordinator

PRS for Music -
London

Apply Now

Job details

Permanent | Full-time
6 days ago

Benefits

Work from home
Discounted gym membership
Employee discount

Qualifications

Stakeholder liaison
Complaint handling
Quality assurance
Continuous improvement
Organisational skills
Communication skills
Time management

Full job description

Overview:

Music wouldn't exist without the work of songwriters, composers and publishers. We're here to represent them and make sure that they are paid for their work. After more than a century in the industry, we continue to innovate as a world-leading organisation.

The Role

Continuously improve the member experience by supporting the quality assurance and complaints management process, with full accountability for timely, accurate resolution and measurable service improvement.

Day-to-day manage cases passed to the complaints process and ensure they are addressed quickly, effectively and in full, including regular communication with the relevant Members and stakeholders.

Complete quality assurance processes covering member cases, calls and member data maintenance tasks as undertaken by the teams from across the Membership department.

Work with Member Support and the rest of the Member Experience team to address underlying causes of issues, poor quality and complaints – aiming to improve our service and enhance the support we offer members.

Responsibilities:

As our Quality & Complaints Coordinator, some of your day to day duties will include…

Support the continuous improvement of our escalation and complaints processes to ensure they work as effectively as possible for members and internal teams
Handle complaints and ensure resolution is quick and effective
Communicate effectively with Members and other stakeholders to manage complaints and issues as required
Support delivery of the quality assurance processes to ensure quality is maintained and areas of concerns are identified and communicated to relevant stakeholders.
Complete quality assurance on cases, calls and member data maintenance processes following agreed processes and schedules.

For a full list of duties, please email the recruitment team and request a copy of the job description.

About you:

At PRS for Music, we want you to bring the best version of yourself to work. We believe that celebrating individuality promotes a culture of acceptance and openness. Along with being whoever you want to be, in an ideal world you will also have:

Experience in handling cases, complaints and issues, ideally in a modern, fast-paced and high performing customer service or complaints team
Understanding of quality assurance processes and objectives
Experience of working with CRM systems, ideally Salesforce ServiceCloud
Excellent communication skills
Strong organizational and time management skills
Ability to work independently and as part of a team
Knowledge of PRS for Music business or related industries desirable

What’s in it for you?

Here are just a few things that set PRS for Music apart from the crowd:

We trust, value, and support our people to make the difference
We believe that diversity of thought and experience provides the platform for innovation and creativity
We are consciously inclusive and have eight Affinity Groups which you can join and make an impact
We invest in the development of our people to drive our ambitions forward
We offer a range of family friendly leave including enhanced maternity and paternity, grandparent, fertility, reproductive and menopause support.
We know time to rest and recharge is important which is why we offer 25 days holiday entitlement with the option to top up twice annually up to a maximum of 30 days
Employees can work from anywhere in the world for up to eight weeks of the year
Plus a whole range of other benefits, including retail discounts, gym discounts, season ticket or bicycle loan.

The Process

Our interview process for this role is simple:

First stage interview will take place virtually on MS Teams.
Second stage interview will take place in person at our London Bridge Hub.

We use competency-based questions within our interviews. This allows you to provide examples of situations where you have had to demonstrate the required skills relevant to the role you are applying for. To assist your preparation for interview, research the STAR method to aid bringing your examples to life.

Location

We offer a hybrid working model, allowing employees to work from home up to three days a week.

To ensure the health and safety of all our employees, if you wish to work from home for more than 2.5 days per week, we will conduct a quick and easy remote-working assessment.

If you sound like you could be the right person for the job, apply now.

At PRS we are committed to equity, diversity, inclusion and belonging for all. We have taken a holistic approach to ensure that no one feels excluded regardless of age, class, sexuality, gender, race, religion, or ability. We value the needs of everyone in our organisation and strive to build an environment where our employee’s contributions are recognised in order that everyone may thrive.

Apply Now

Refine Your Search

quality and operations coordinator jobs in byfleet, sry

Quality & Complaints Coordinator

Business Support & Operations Coordinator

Technology & Security Operations Coordinator

Global Operations Coordinator - BCG Institute

Quality Coordinator

Content Operations Coordinator

Office & Operations Coordinator

Project Coordinator

Project Coordinator, Data Monitoring - Entry Level

Operations and Venue Hire Coordinator

Partner Operations Co-ordinator

Graduate Product and Operations Co-Ordinator (AI Healthcare Technology)

Bookings and Operations Coordinator

Store Operations Coordinator

Workflow Co-ordinator ( Operations)

Project Coordinator

Operations Coordinator (Building and Facilities)

Sales Operations Coordinator

Sales Operations Coordinator

Commercial Operations Coordinator

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