Complex care case manager Work, Jobs in Birmingham, Wmd (with Salaries)

ER Case Manager
Serco Group —Solihull
- Full-time
- Hybrid work
- Human resources
- Negotiation
- Employee assistance programme
- Employee discount
5d
Team Leader - supported accommodation
Expectations UK —Aston
- £27,000 - £30,000 a year
- Weekend availability
- Supervising experience
- Organisational skills
- In-person
- Free parking
Quick apply
11d
Support Team Leader (Supported Exempt Accommodation)
Elmfield Housing —Sparkhill
- £28,275 - £35,000 a year
- Full-time
- English
- Microsoft Office
- Supervising experience
- Annual leave
Quick apply
CQC Registered Manager
Ignite Health & Homecare services —Worcester
- From £40,000 a year
- Full-time
- Hybrid work
- Management
- Business development
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
5d
Tenancy Operations Manager
Carter Jonas —Birmingham
- Full-time
- Analysis skills
- Organisational skills
- Annual leave
- Referral programme
Teaching Assistant and SEND Support Administrator
LD Training Services —Dudley
- £28,000 - £30,000 a year
- Full-time
- Computer skills
- In-person
- Communication skills
Quick apply
11d
HR Advisory Assistant Manager, HR Advisory Service, 12 Month Secondment/FTC
Deloitte —Birmingham
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
1d
Support Team Manager (Male)
Verto Living CIC —Coventry
- From £33,280 a year
- Full-time
- Supervising experience
- Team management
- In-person
- Free parking
- Store discount
Quick apply
6d
Cyber Digital Health Senior Manager
KPMG —Birmingham
- Full-time
- Microsoft Powerpoint
- Business development
- Mentoring
1d
Business Development Manager - Polymer Industry Solutions
Yokogawa —Stafford
- Full-time
- Business development
- Bachelor's degree
- No degree
12d
Gynaecology Nurse Specialist and Lead Governance Nurse
Walsall Healthcare NHS Trust —Walsall
- £49,387 - £56,515 a year
- Full-time
- Patient care
- Mentoring
- Discharge planning
8d
Senior Business Travel Consultant - French Speaking
Perk —Birmingham
- Full-time
- Hospitality
- Bar
- Customer service
- Relocation assistance
- Annual leave
Principal Consultant / Associate Director - Smart Buildings (Building Intelligence) - London / Birmingham / Manchester / Leeds / Bristol
Turner & Townsend —Birmingham
- Full-time
- No degree
- Travel
- Mentoring
Quick apply
Innovative Planning Manager (Data Centres/Buildings/High-tech/Infrastructure) - UK (Hybrid)
Laminar Projects —Birmingham
- Full-time
- Hybrid work
- Project management
Innovative Project Controls Manager (Data Centres/Buildings/High-tech/Infrastructure) - UK (Hybrid)
Laminar Projects —Birmingham
- Full-time
- Hybrid work
- Project management
- Construction experience
- Communication skills
ER Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Social Care Facilitator
Civic Recruitment Limited —Walsall
- £22.91 an hour
- Full-time
- Hybrid work
- Case management
- Communication skills
Quick apply
7d
Employee Relations Advisor
Select Lifestyles Ltd —Sandwell
- £38,000 - £40,000 a year
- Full-time
- Management
- Travel
- Human resources
- Free parking
- Store discount
Quick apply
Service Director
Active Care Group —Birmingham
- £90,000 a year
- Full-time
- Continuous improvement
- Rehabilitation centre
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
1d
Senior Income Officer
Trident Group —Birmingham
- £36,500 - £40,819 a year
- Full-time
- CRM software
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
8d

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ER Case Manager

Serco Group -
Solihull

Apply Now

Job details

Full-time
5 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Employee relations case handling
Coaching
Employment law
Employee relations
Case management software
Case record updates
Risk management
Human resources
Human resources business partnering experience
Negotiation

Full job description

ER Case Manager
Hybrid – attached to the Solihull office - Twice a week on site.
Full time, Permanent
£35-40k DOE

Here at Serco, we're looking for an experienced ER Case Manager to join our centralised team of specialists, providing pragmatic, proactive employee relations advice to circa 3,000 people managers across the UK. Working predominantly by telephone and email, you'll manage complex cases end to end and act as a trusted point of escalation — ensuring people management decisions stay firmly in line with employment law, case law and best practice.

As part of this you’ll:

Provide pragmatic, proactive ER advice to Serco people managers across the full employee lifecycle — performance, disciplinary, grievance, absence, maternity/paternity and restructuring.
Manage complex ER cases from beginning to resolution, ensuring complete query resolution and timely case closure.
Act as a point of escalation for ER Advisors on more complex queries, providing day-to-day coaching as required.
Analyse people-related metrics, data and trends to make recommendations to Business Partners, engaging in monthly calls with HRBPs.
Support the delivery of redundancy consultations, restructures, organisational design and people transitions where required.
Prepare documentation for employment tribunals and co-ordinate related activity, keeping stakeholders up to date.
Ensure all activity is accurately logged on the People Services case management system and stored in line with Serco requirements.
Provide effective advice to ensure people management policy and guidance remain in line with employment law, case law and best practice.

What you’ll need to do the role:

Excellent generalist/operational HR experience at HR Adviser or HR Business Partner level, or equivalent.
Practical experience managing complex ER cases — including redundancies, restructures, disciplinary and grievance.
An up-to-date understanding and application of UK employment law and HR best practice.
Confidence coaching and influencing managers, with the credibility and negotiation skills to handle difficult conversations.
A commercial, pragmatic approach, with sound judgement to make decisions and manage risk.
A recognised HR qualification (CIPD or equivalent) preferred.
Comfortable working self-sufficiently and remotely, with the flexibility to travel to sites on occasion as required.

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

Flexible working considered
Pension – 6%
Chance to contribute to innovation in the public services
A company passionate about diversity and inclusion
Serco discounts which include cinema, Merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
A wealth of career development training to suit your future aspirations. These range from role-specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
A safe and supportive culture.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

Let’s impact a better future, together. Apply today.

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Refine Your Search

complex care case manager jobs in birmingham, wmd

ER Case Manager

Team Leader - supported accommodation

Support Team Leader (Supported Exempt Accommodation)

CQC Registered Manager

Tenancy Operations Manager

Teaching Assistant and SEND Support Administrator

HR Advisory Assistant Manager, HR Advisory Service, 12 Month Secondment/FTC

Support Team Manager (Male)

Cyber Digital Health Senior Manager

Business Development Manager - Polymer Industry Solutions

Gynaecology Nurse Specialist and Lead Governance Nurse

Senior Business Travel Consultant - French Speaking

Principal Consultant / Associate Director - Smart Buildings (Building Intelligence) - London / Birmingham / Manchester / Leeds / Bristol

Innovative Planning Manager (Data Centres/Buildings/High-tech/Infrastructure) - UK (Hybrid)

Innovative Project Controls Manager (Data Centres/Buildings/High-tech/Infrastructure) - UK (Hybrid)

ER Manager

Social Care Facilitator

Employee Relations Advisor

Service Director

Senior Income Officer

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