Operations manager Work, Jobs in Braintree (with Salaries)

Operations Optimisation Manager
Gray Dawes Group —Colchester
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
11d
Operations & Facilities Manager
Camp Beaumont —Chelmsford
- £40,000 - £45,000 a year
- Weekend availability
- Team management
- Guest services
- Leadership
2d
Operations Manager
Blue Group Solutions LTD —Leigh-on-Sea
- £45,000 - £75,000 a year
- Full-time
- Analysis skills
- Team management
- Business
Quick apply
3d
Warehouse Operations Manager
The Silent Disco Company Ltd —Southend-on-Sea
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Continuous improvement
- Quality control
- Employee discount
Quick apply
Sales Operations Administrator
Fascias Etc Ltd. —Colchester
- £35,000 a year
- Full-time
- Microsoft Office
- In-person
- Commercial driving
- Annual leave
- Employee discount
Quick apply
3d
Head of Operations
Uttlesford Citizens Advice —Saffron Walden
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Serving
- Management
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Retail Operations Manager
Cakes & Bakes —Romford
- £30,000 - £37,000 a year
- Full-time
- Sales
- Customer service
- Bakery
- Employee discount
Quick apply
4d
Centre Manager (BC)
TCHC Group —Basildon
- £37,000 - £42,000 a year
- Team management
- Travel
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
Head of Operations
Citizens Advice —Saffron Walden
- £28,800 - £30,000 a year
- Hybrid work
- Team management
- Contracts
3d
Operations Manager and Practice Manager
Crofts Dental Practice —Epping
- From £35,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
Quick apply
Operations Supervisor
Evri —Basildon
- Full-time
- Computer literacy
- Supervising experience
- Computer skills
- Annual leave
Centre Manager - Supported Learning
WS Training LTD —Haverhill
- £18.49 - £19.81 an hour
- Full-time
- Supervising experience
- Team management
- Recruiting
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Production Manager
Steris —Stortford
- Full-time
- Continuous improvement
- Quality control
- Training & development
11d
Data Operations Officer
Alzheimer's Research UK —Cambridge
- £32,000 a year
- Salesforce
- SQL
- Communication skills
- Sick pay
Yard Operations Team Leader
RB Global —Canvey Island
- £30,000 - £32,000 a year
- Day shift
- Team management
- Training & development
- Leadership
- Free parking
- Employee discount
Quick apply
Restaurant Manager
ASIP LIMITED —Canvey Island
- £33,400 - £38,000 a year
- Full-time
- Hospitality
- Sales
- Administrative experience
- Employee discount
- Sick pay
Quick apply
12h
Director of Operations
Clarins —Harlow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Inventory control
- Computer literacy
- Employee assistance programme
- Employee discount
12d
Business and Operations Manager
Tiptree Medical Centre —Colchester
- £25,420 - £75,000 a year
- Full-time
- Continuous improvement
- Team management
- Human resources
Quick apply
Business & Operations Manager
PrimaryCareCareers —Tiptree
- Continuous improvement
- Team management
- Human resources
- Flexible schedule
Business Operations Manager
Netlaw Media —Chelmsford
- £28,000 - £30,000 a year
- Part-time
- Hybrid work
- Writing skills
- Human resources
- Contracts
- Work from home
Quick apply

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Operations Optimisation Manager

Gray Dawes Group -
Colchester

Quick apply

Job details

Permanent | Full-time
11 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Dashboard visualisation
Operations management
Stakeholder collaboration
Stakeholder liaison
Project coordination
Change management
Continuous improvement
Continuous improvement cycles oversight
Management reporting
Root cause analysis
Business requirements
Communication skills

Full job description

Gray Dawes Travel is a multi-award winning, global travel management company with offices in the United Kingdom, Australia, Canada, The Netherlands and the United States. Established in 1865, we're constantly growing by using technology and our passion for what we do to keep evolving.

With a laser focus on offering our clients a high touch, high tech, high content experience, at Gray Dawes we're not just there to deliver the best corporate travel fares, the most innovative itineraries, the slickest online tools or the most experienced consultants. We're there as an extension of our clients' own organisations - their out-of-house travel department. We achieve this because of the depths we go to in understanding our clients, their culture, their brand values and business objectives. And we always deliver... better!

If this all sounds like something you want to be a part of then we'd like to hear from you. We offer a fantastic work environment, with all the benefits and perks you'd expect from a forward-thinking and people-focussed organisation. And we're always on the lookout for skilled and motivated individuals to become part of the Gray Dawes family.

Our people are at the heart of our business and we're recruiting for an experienced Operations Optimisation Manager. This role will be based at our Colchester office. This is an exciting time to join us as we're rapidly expanding our operations team. The Operations Optimisation Manager is responsible for analysing, improving and optimising operational performance across global Operations teams. Working closely with Operations, IT, Account Management and wider business functions, this role uses data, insight and process improvement methodologies to identify opportunities, improve efficiency and enhance customer and operational outcomes. The role will support the delivery of operational change initiatives, system improvements, reporting solutions and continuous improvement programmes, ensuring that operational teams have the right processes, tools and insights to deliver against business objectives. This role acts as the link between operational requirements and business solutions, ensuring changes are implemented effectively and deliver measurable improvements.

What You'll Do

Operational Optimisation & Continuous Improvement

Review operational processes, workflows and ways of working to identify opportunities for improvement.
Develop and implement best practice processes, ensuring documentation is maintained and regularly reviewed.
Identify operational challenges, inefficiencies and risks through analysis and stakeholder feedback.
Support continuous improvement initiatives and track progress against agreed actions.
Conduct root cause analysis on operational issues, customer complaints and service failures, recommending improvements.

MI, Reporting & Performance Insights

Create, maintain and improve operational dashboards and reporting tools.
Deliver accurate MI reporting across key operational metrics including:

Productivity

SLA performance

Quality

Customer service performance

Agent/team performance

KPI achievement

Provide regular reporting and insight to Operations Managers and key business stakeholders.
Analyse performance trends and provide recommendations to improve operational outcomes.
Support the creation and review of operational scorecards, ensuring targets remain measurable and achievable.

Change & Implementation Support

Support the implementation of operational changes including:

New clients

New processes

IT upgrades

Telephony changes

Email platform enhancements

Operational technology improvements

Act as the operational point of contact for change requests impacting teams.
Gather business requirements and translate them into clear solutions and implementation plans.
Support user acceptance testing (UAT), operational readiness and implementation reviews.
Ensure appropriate communication, documentation and training requirements are considered.

Systems & Technology Optimisation

Support the optimisation of operational systems and platforms.
Act as an operational SME for contact centre technology, including telephony and email solutions.
Support:

Agent skill configuration

Call routing updates

Templates and workflows

SLA configuration

Reporting requirements

Work with IT teams to ensure technology solutions meet operational needs.

Workforce & Resource Optimisation

Support workforce planning through analysis of operational demand, capacity and performance data.
Assist with headcount modelling and resource planning.
Identify opportunities to improve productivity, efficiency and resource utilisation.
Provide insight to Operations teams to support effective decision-making.

Stakeholder Engagement

Build strong working relationships with Operations Managers, Account Managers, IT and business stakeholders.
Provide clear analysis, recommendations and updates on operational performance.
Support operational reviews and improvement meetings.
Present findings and insights to relevant stakeholders.

What we're looking for

Proven experience within an Operations, Contact Centre, Customer Service or Business Analysis environment.
Experience analysing operational data and translating findings into practical improvements.
Strong experience creating MI reports, dashboards and performance insights.
Understanding of operational KPIs, SLAs and service performance measures.
Experience supporting process improvement and operational change initiatives
Experience working with operational systems, technology enhancements or implementation projects.
Strong stakeholder management experience across multiple teams.
Data analysis and reporting
Dashboard creation and MI development
Process mapping and optimisation
Continuous improvement techniques
Business analysis
Requirements gathering
Change implementation support
Stakeholder management
Root cause analysis
Project coordination
Operational performance management
Systems and technology optimisation
A proactive self-starter who takes ownership and drives improvements.
Comfortable working in a fast-paced and changing operational environment.
Positive mindset with a focus on finding solutions rather than highlighting problems.
Able to influence stakeholders through evidence, insight and strong communication.
Adaptable and willing to learn new systems, processes and business areas.
Passionate about improving customer experience and operational performance.
Demonstrates a continuous improvement mindset and looks for ways to make things better.

What We Can Offer

Our people are our heartbeats, driving everything that we do. We encourage our people to be their best selves, do the right thing, tell it like it is and be flexible. This opportunity will allow our new team members to be part of our journey as we expand in the global market. As we value our people, we offer a range of great benefits including;

Private Health Care (after probationary period has been completed)

Cash plan scheme (after probationary period has been completed, please note if Private Health Care is chosen, then employee will cover the cost of the cash plan scheme)

Group Life Cover (after probationary period has been completed)

EAP Scheme

Pension Scheme

Volunteering days

Travel Discounts

Shopping discounts

Christmas Savings Scheme

Season Ticket Loans

Quick apply

Refine Your Search

operations manager jobs in braintree

Operations Optimisation Manager

Operations & Facilities Manager

Operations Manager

Warehouse Operations Manager

Sales Operations Administrator

Head of Operations

Retail Operations Manager

Centre Manager (BC)

Head of Operations

Operations Manager and Practice Manager

Operations Supervisor

Centre Manager - Supported Learning

Production Manager

Data Operations Officer

Yard Operations Team Leader

Restaurant Manager

Director of Operations

Business and Operations Manager

Business & Operations Manager

Business Operations Manager

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