Office coordinator Work, Jobs in Northamptonshire (with Salaries)

Customer Care Co-ordinator
BarrattDevelopments —Northampton
- Typing
- Construction experience
- Communication skills
18h
Communications and Engagement Co-ordinator
Weetabix —Burton Latimer
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
7d
Project Coordinator, (Milton Keynes)
KOMPAN —Milton Keynes
- Hybrid work
- Customer service
- English
- Microsoft Office
Operation Coordinator
The Menu Guru Altitude Ltd —Brackley
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Writing skills
- Administrative experience
- Free parking
Quick apply
3d
Customer Support, Operations & ECRM Coordinator
Dental Nurse Academy —Bedford
- £22,599 - £24,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Computer literacy
- Work from home
Quick apply
15h
Customer Service & Sales Coordinator
Priority Waste Limited —Milton Keynes
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick apply
15h
Sales Administrator/Coordinator
Kinetic Software —Milton Keynes
- £29,000 a year
- Hybrid work
- Salesforce
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
Logistics Planner and Coordinator
Pelican Products, Inc. —Leighton Buzzard
- £40,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Account Co-Ordinator
Atlas Workplace Services —Milton Keynes
- £29,750 a year
- Microsoft Word
- Customer service
- English
Quick apply
10d
Intelligence and Incident Response Co-ordinator
Wilson James —Milton Keynes
- £14.58 an hour
- Customer service
- Data analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Retail Marketing & Customer Care Coordinator
Trek Bicycle Corporation Ltd —Milton Keynes
- Part-time
- Hybrid work
- CRM software
- Customer service
- ERP systems
- Annual leave
- Employee assistance programme
Quick apply
Equipment Installation Coordinator
UCC Coffee UK & Ireland Ltd —Milton Keynes
- £27,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Data entry
Quick apply
IT Operations & Project Coordinator
SMC Corporation (UK) Ltd —Milton Keynes
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- SharePoint
- Employee discount
Quick apply
Sales & Operations Coordinator
Surya —Newport Pagnell
- £25,000 - £35,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
Quick apply
Single Point of Access Coordinator
Precision Hire Ltd —Wellingborough
- £30,907 a year
- Full-time
- Team management
- Organisational skills
Quick apply
14d
Revit Co-ordinator
Briggs & Forrester —Northampton
- Full-time
- Life insurance
Transport Coordinator
GXO Logistics —Kettering
- £32.34 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
3d
Fleet Coordinator
Buffaload —Huntingdon
- Up to £29,773.39 a year
- 12 hour shift
- Customer service
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Transport Coordinator
Stobart —Rugby
- £29,555 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Commercial Sales Coordinator
City Commercial —Crick
- Full-time
- Customer service
- Business development
- Travel
- Annual leave
- Employee assistance programme

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Customer Care Co-ordinator

BarrattDevelopments -
Northampton

Apply Now

Job details

Fixed term contract
18 hours ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Administrative support experience
Filing
Internal department liaison
Microsoft Office Suite
Complaint handling
Customer interaction
Typing
Construction experience
Household contractor coordination
Communication skills
Time management

Full job description

What you'll be doing?

The Customer Care team make sure home buyers receive the very best care following their home buying experience.

Being in a customer-facing role with us is a little bit different than most businesses. Our customers expect their homes to be of the highest standard, and you’ll make sure they are, by being on hand with answers and practical help. Because of the things you’ll be dealing with we look, ideally, for construction or building experience. More importantly than that though, is your passion for quality and professionalism.

Reporting to either the Head of Customer Care or Customer Care Office Manager, to support the Head of Customer Care in managing all customer- related issues through to resolution, by direct communications with our internal and external Customers, coordinating the administration of the department to ensure it operates efficiently and effectively.

You will be expected to:

Ensure personal and team compliance with all relevant SHE policies and procedures, putting the safety of our teams as first priority.
To fully adhere to the Barratt Redrow standard Customer Care policies and procedures, ensuring that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction.
Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded in the Company’s IT system.
Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day.
Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues.
Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty (or any other warranty provider) and in line with the company’s stated Service Level Agreements.
Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost-effective manner.
Utilise the IT system and associated reporting to manage resolution of defects and identify to the Head of Customer Care where performance is falling below expected levels.
Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable.
Liaise with all other Departments to ensure Customer enquiries or concerns are addressed professionally and efficiently.
Provide administrative support for the Department, to include handling and responding to all customer correspondence, electronic and paper filing, production of reports, record Action Logs (a record of minutes or actions arising from a meeting/project) for internal meetings.
Attend appropriate internal meetings to represent the department and be the voice of the customer, promoting improvements in service delivery across functions.
Undertake post-completion satisfaction calls to customers.
Manage customer complaints and resolve legacy issues, where appropriate, efficiently and effectively.
Ensure subcontractors and suppliers perform in adherence with our company SLA, and utilise the Contra Charge Process where applicable.
Update weekly reports and distribute to relevant personnel.
Promote and act in accordance with all Group values, systems, policies and procedures.
Carry out other appropriate ad hoc duties as and when required.

What you'll need?

To be successful in the role, we are looking for:

Experience of working in a professional secretarial/administration role.
Previous experience in a demanding and fast paced customer service environment.
Excellent communication skills, both written and verbal.
Intermediate to advanced level of proficiency with MS Office programs, with excellent keyboard skills.
A strong team player, supportive of colleagues.
Assertive, tenacious, with an ability to influence others and be resilient to challenging Customer demands.
Self–disciplined, with excellent time management skills and the ability to coordinate a number of priorities.
Ability to multi-task, and work efficiently and accurately under pressure.
Professional, assertive and pleasant manner in dealing with internal and external customers and contacts.

Our Company and Benefits

We’ve been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That’s more than any other major housebuilder. It’s because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

Competitive Salary
Competitive Bonus Scheme
Private Medical Cover - Single Cover
26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days)
Choice of Flexible Benefits
Enhanced Family Friendly Policies

Apply Now

Refine Your Search

office coordinator jobs in northamptonshire

Customer Care Co-ordinator

Communications and Engagement Co-ordinator

Project Coordinator, (Milton Keynes)

Operation Coordinator

Customer Support, Operations & ECRM Coordinator

Customer Service & Sales Coordinator

Sales Administrator/Coordinator

Logistics Planner and Coordinator

Account Co-Ordinator

Intelligence and Incident Response Co-ordinator

Retail Marketing & Customer Care Coordinator

Equipment Installation Coordinator

IT Operations & Project Coordinator

Sales & Operations Coordinator

Single Point of Access Coordinator

Revit Co-ordinator

Transport Coordinator

Fleet Coordinator

Transport Coordinator

Commercial Sales Coordinator

I want to receive the latest job alerts for office coordinator in northamptonshire

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