Senior technical support Work, Jobs in Kingston Upon Hull, Eng (with Salaries)

Support Manager
HULL COLLEGE GROUP —Kingston upon Hull
- £31,795 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- Communication skills
- Annual leave
5d
Operational Support Officer
HM Courts & Tribunal Service —Kingston upon Hull
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
9d
Senior Creative Artworker
Vibe Creative —Kingston upon Hull
- Full-time
- Hybrid work
- Organisational skills
Quick apply
Senior Production Artist
Schawk UK Limited —Kingston upon Hull
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
Retail & Technical Systems Manager
Flatfish Limited —Grimsby
- £40,000 - £50,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
6d
Senior Accountant
Rainbird Hanton Limited —Hessle
- £38,000 - £55,000 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
Senior Network Engineer - ARUBA - Fixed Term Contract
British Steel —Scunthorpe
- Up to £68,500 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Senior IT Infrastructure & Cloud Consultant
HBP Group —Scunthorpe
- £45,000 - £50,000 a year
- Full-time
- Azure
Quick apply
Senior CAD Technician
Walker Modular Ltd —Marfleet
- £32,000 - £37,000 a year
- Full-time
- AutoCAD
- CAD
- Continuous improvement
- Free parking
- Annual leave
Quick apply
3d
Project Coordinator
Clarksons —Immingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Maintenance Engineer – Electrical Bias
LMA Services Limited —Pocklington
- £32,000 - £52,000 a year
- Overtime
- Maintenance
- Supervising experience
- Programmable logic controllers
Quick apply
5d
Health, Safety and Fire Practitioner
Ministry of Justice —Brough
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Annual leave
4d
Head of Health & Safety
Boston Energy —Hessle
- Full-time
- Driving
- No degree
- Leadership
Quick apply
PLM Project Manager
Reckitt —Kingston upon Hull
- Employee assistance programme
- Life insurance
Staff Systems Verification Engineer: Digital Projects
Smith & Nephew —Kingston upon Hull
- Full-time
- Hybrid work
- Doctoral degree
- Engineering
- Master's degree
- Annual leave
- Employee discount
Global Key Account Manager (Pharma)
Croda —Goole
- Remote
- Sales
- Business development
- Communication skills
13d
Business Development Manager – Finance Software
Spectrum —Kingston upon Hull
- Management
- Sales
- Business development
Quick apply
5d
Qualified/Part Qualified Accountant
Andrew Thomas Accountancy —Scunthorpe
- Part-time
- QuickBooks
- IT
- Financial services
Quick apply
13d
Sr. EU Site Process Engineer, EUCF Process Engineering
Amazon UK Services Ltd. —North Ferriby
- Full-time
- Microsoft Excel
- Engineering
- Data analysis skills
5d
Trainee Dynamics 365 Business Central Service Desk Analyst
HBP Group —Scunthorpe
- £25,000 - £27,000 a year
- Full-time
- Accounting
- Communication skills
Quick apply
12d

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Support Manager

HULL COLLEGE GROUP -
Kingston upon Hull

Apply Now

Job details

Full-time
£31,795 a year
5 days ago

Benefits

Annual leave

Qualifications

Power BI
ITIL Certification
Microsoft Outlook
Organisational skills
Communication skills
A Level

Full job description

Support Manager

Hull

Working Hours: 37 hours per week, 52 weeks per year

Salary: £31,795 per annum

Annual Leave: 31 days per annum (excluding bank holidays and up to 3 additional discretionary days over the Christmas/New Year period)

As our Support Manager, you will lead the College's ICT Helpdesk and day-to-day service delivery function, ensuring students, staff and external stakeholders receive a consistently excellent, professional and responsive customer experience across all support channels.

The post holder will also lead on procurement administration and supplier management for ICT, negotiating contract renewals, licensing and costs, and takes ownership of ICT budget monitoring and financial reporting to the Executive Director.

Hull College provides high-quality education & training for school leavers & adults, offering a wide range of vocational study programmes, Apprenticeships & degrees.

As one of the largest vocational institutes of its kind in the region, we have one focus - to create careers, not courses. We pride ourselves on this approach & are committed to ensuring our learners acquire the relevant skills, knowledge, attitudes & experience to progress in life, whether that is to seek employment in the industry of their choice or step up to higher education & university.

While dedicated to delivering the very best experiences to our learners, we also extend the same commitment to our staff. We have worked hard to create an environment where all of our staff, no matter what their role, are empowered to inspire & support our vision to create better futures for the people of Hull.

Responsibilities of our Support Manager:

Champion a customer-first culture across the ICT and Digital teams, ensuring every interaction reflects professionalism, empathy and ownership.
Act as the escalation point for all internal and external ICT service enquiries received by phone, email, self-service portal, chat and in person, including oversight of out-of-hours support cover.
Own and continuously improve the self-service portal, knowledge base and AI-assisted triage/chatbot tools so routine queries are resolved quickly with minimal manual intervention.
Negotiate, agree and take ownership of service level requirements with academic and business stakeholders across the Group.
Hold regular meetings with stakeholders across curriculum, student services and corporate functions to understand emerging needs and pain points.
Drive a service improvement plan, using incident and satisfaction data to identify and deliver measurable improvements.
Lead communication and negotiation with third-party suppliers on contract renewals, licensing and costs, securing best value for the College.
Administer the ICT procurement and finance process, maintaining accurate purchase and asset records in line with College financial regulations.
Line-manage the 1st line team, developing a talent pool and succession plan to sustain an outstanding service to learners, employers and staff.
Set, monitor and report monthly on KPIs and SLA performance (target vs. achieved), presenting trends and improvement actions to senior leadership.

What we’re looking for in our Support Manager:

Educated to Level 3 (A-Level or equivalent) as a minimum; a relevant degree or professional qualification is desirable.
ITIL Foundation certification (or willingness to achieve within 6 months of appointment).
Strong written and verbal communication skills, able to explain technical issues clearly to non-technical audiences.
Basic awareness of cyber security risks (e.g. phishing, safe use of credentials) sufficient to triage and escalate appropriately.
Awareness of Microsoft 365 (Teams, Outlook, Copilot) and modern collaboration tools used across a College environment.
Confident using data and reporting tools (e.g. Excel, Power BI, or equivalent) to analyse performance and present findings.
Excellent organisational skills, with the ability to manage competing priorities and deadlines across multiple sites.

If you have the skills and experience, we are looking for and would like to join us as our Support Manager please click ‘Apply’ now, we’d love to hear from you!

Hull College is committed to safeguarding children and vulnerable adults. All colleagues are expected to contribute to the delivery of their safeguarding strategy and values. In addition, these posts require the colleague to undertake an enhanced disclosure check by the Disclosure and Barring Service.

Please note that this post is subject to regulated activity.

We at Hull College prioritise digital proficiency; all new staff should either be skilled or open to training, looking forward to hearing from you on the last point.

Please be aware that this vacancy may close earlier dependent on the level of applications received so if you do wish to be considered we recommend that you complete the application as promptly as possible.

Apply Now

Refine Your Search

senior technical support jobs in kingston upon hull, eng

Support Manager

Operational Support Officer

Senior Creative Artworker

Senior Production Artist

Retail & Technical Systems Manager

Senior Accountant

Senior Network Engineer - ARUBA - Fixed Term Contract

Senior IT Infrastructure & Cloud Consultant

Senior CAD Technician

Project Coordinator

Senior Maintenance Engineer – Electrical Bias

Health, Safety and Fire Practitioner

Head of Health & Safety

PLM Project Manager

Staff Systems Verification Engineer: Digital Projects

Global Key Account Manager (Pharma)

Business Development Manager – Finance Software

Qualified/Part Qualified Accountant

Sr. EU Site Process Engineer, EUCF Process Engineering

Trainee Dynamics 365 Business Central Service Desk Analyst

I want to receive the latest job alerts for senior technical support in kingston upon hull, eng

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