Technical support occupations Work, Jobs in Spondon, Dby (with Salaries)

Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
1st Line Support Engineer
Mediamaker Ltd. —Nottingham
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- SQL
- Financial services
- Communication skills
Quick apply
9h
Operations Support Engineer
EarthSense —Leicester
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Databases
- Free parking
- Health & wellbeing programme
Quick apply
1d
Senior Technical Support Analyst
NEXT —Leicester
- From £37,816 a year
- Full-time
- Mentoring
- Training & development
- Communication skills
- Free parking
- Employee discount
13d
IT Desktop Support Technician
Piping Rock UK Ltd —Leicester
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
4d
Technical customer Support Advisor
Blauberg UK —Leicester
- £28,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Senior End User Support Technician
Equifax —Nottingham
- Full-time
- Google Suite
- Mentoring
- Training & development
- Sick pay
Technical Support
20i Ltd —Mansfield
- £25,000 a year
- Weekend availability
- Computer Science
- Customer service
- JavaScript
- Free parking
Quick apply
Junior IT Support Technician
Palletways UK Limited —Lichfield
- £26,500 a year
- Full-time
- Windows
- Microsoft Office
- Driving
- Store discount
- Health & wellbeing programme
Quick apply
12d
IT Support Technician
Howes Percival —Leicester
- Maintenance
- Travel
- Communication skills
- Employee discount
8d
Support Officer
Leicester City Council —Leicester
- £32,061 - £34,434 a year
- Full-time
- Travel
8d
Service Desk Analyst
Health Research Authority —Nottingham
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Continuous improvement
1d
IT Helpdesk Technician
PickEverard —Leicester
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Travel
- Free parking
- Paid training
Quick apply
11d
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Technology Support Technician
Arnold Hill Spencer Academy —Nottingham
- £29,541 - £31,525 a year
12h
Digital Transformation - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
Quick apply
IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
- Rotating shift
- Microsoft Outlook
- Customer service
- Windows
- Employee assistance programme

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Application Support Analyst (Nights)

Resonate Tech
Derby

Quick apply

Job details

£40,000 - £45,000 a year

Benefits

Free flu jabs
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Cloud infrastructure
DevOps
English
Bash (Unix shell)
SQL
Firewall
Zendesk
Computer networking
ServiceNow
Agile
Linux
Application support
Communication skills

Full job description

About us

We provide software products and services that are already improving the operational delivery of rail services. Our vision is to create a truly connected rail network, using deep technology expertise and industry experience to deliver solutions that meet transport challenges across the UK and beyond. Harnessing our great ideas and turning them into products used and loved by our customers, we build control systems and digital platforms that deliver operational management and outcome support to improve customer journeys across the rail network.

Overview of the Role

We are looking for individuals who are passionate about modern IT practices and technologies, to take our products into service and then provide the quality of support that together with great design and development, will see our systems used and loved by our customers. Capable of understanding complex technical implementations and low-level concepts, you will be able to quickly build relationships and communicate effectively with our customers, and our own technical staff.

You do not need a background in rail - experience in systems that provide essential business services will be an advantage.

Key Accountabilities and Responsibilities

Support and maintain our traffic management, simulation and training systems, and associated equipment in accordance with documented designs
Provide remote support, attending site as required, to support commissioning activities or to facilitate incident resolution
Support and maintain monitoring solutions for our environments and customer applications
Work within specified service level agreements for response and resolution times
Support innovation and advise on the implementation of new technologies
Engage with internal teams around technical solutions and requirements, and implementation of best practices
Interact with internal subject matter experts on incidents and service requests that require an advanced level of technical input
Able to interpret and understand safety rules, operating and maintenance instructions and procedural manuals
Clearly document issues, requests, and solutions within the ITSM system
Contribute to and maintain the internal knowledge base
Act as a mentor to develop the knowledge and experience of other technical colleagues
Identify process and other improvements within the directorate and raise them through the appropriate channels

Requirements

Skills and Experience

Experience in supporting Linux/Windows: system and network configuration, software installation, troubleshooting, bash scripting, with the ability to analyse system logs
Knowledge in networking: standard internet protocols and ports, network monitoring and analysis tools, configuration of network devices (switches, routers, firewalls)
Experience in working with on-premise, cloud and hybrid infrastructure environments
Experience in working with CRM or ITSM tools such as Zendesk or ServiceNow
Excellent command of the English language both written and spoken
Familiarity with DevOps and Agile methodologies
Familiarity with the use of structured query language would be an advantage

Competencies and Behaviours

A strong communicator with experience in a customer-facing role or roles
Excellent analytical, troubleshooting, and problem-solving skills
Self-led learner with ability and drive to investigate, learn, and develop
Comfortable building relationships, collaborating and communicating with multiple teams and stakeholders, of varying technical experience, both internally and externally
Innovative, creative, and passionate about what you do, with a thorough attention to detail
Highly organised, resilient, and able to manage individual workload

Working Pattern

This is a remote, home-based role - it may require occasional attendance at client premises for site- based activities. The ability to reach and attend one of our three offices (Derby, Milton Keynes, or London), for training, product familiarisation, and support activities as required would be an advantage.

Support issues and activities rarely fit neatly into regular hours; therefore, our support team operates a “4 on, 4 off” shift system basis to provide 24/7, year-round coverage for our clients. You will work on a shift system with each working period consisting of four shifts of 12 hours, followed by a break of four shifts. We are looking for night shift workers to work 6pm – 6am.

In order to provide the best onboarding experience and training, this role will follow a different working pattern for the first 6-10 weeks which will be Monday - Friday 9am-5pm. During this period there is a requirement for 2 days a month working from the Derby office.

Benefits

Home based with travel to Resonate and client sites as required
Working pattern of 4 on, 4 off, 12-hour days
For training and familiarisation, working pattern to start with standard office hours (5 day week) for approx. 6-8 weeks (flexible, depending on candidate and team readiness)
20 shifts leave per annum

Pension plan through Aviva with matched contributions from 5%-8%
Private healthcare for you and immediate dependents, currently with Bupa on a medical history disregarded basis
Group Life Assurance cover (currently 6x salary)
Group Income Protection cover (in the event of incapacity currently provides 50% salary plus a 10% pension contribution after 52 weeks)

Wellbeing

Private health care cover – currently with Bupa, covering you and your immediate dependents on a medical history disregarded basis
Company sick leave and pay – enhanced provision subject to qualify period of service
Employee Assistance Programme providing 24/7/365 access to independent and confidential support via an app, web, or helpline to support you with any life challenges
Free eye tests and annual flu vaccinations - available to all colleagues

Quick apply

Refine Your Search

technical support occupations jobs in spondon, dby

Application Support Analyst (Nights)

Desktop Support Engineer

1st Line Support Engineer

Operations Support Engineer

Senior Technical Support Analyst

IT Desktop Support Technician

Technical customer Support Advisor

Senior End User Support Technician

Technical Support

Junior IT Support Technician

IT Support Technician

Support Officer

Service Desk Analyst

IT Helpdesk Technician

Holiday Cover Support Analyst (Flexible Hours)

Desktop Support Analyst

Technology Support Technician

Digital Transformation - IT Service Support Agent

Service Desk Coordinator

IT Service Desk Specialist

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