Desk manager Work, Jobs in Warwick, War (with Salaries)

Service Delivery Manager - Coventry
Novem IT Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Bereavement leave
- Life insurance
Quick apply
9d
Property Manager
Student Castle Property Management Services Ltd —Birmingham
- From £39,000 a year
- Full-time
- Management
- Sales
- Business development
- Free parking
- Employee discount
Quick apply
1d
Facilities Coordinator
Atlas Workplace Services —Coventry
- £28,500 a year
- First Aid Certification
- Continuous improvement
- Organisational skills
Quick apply
5d
Service Desk Manager
ParentPay Group —Coventry
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Executive Assistant
FLTD Construction —Redditch
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
Assistant Sales Desk Manager
BauWatch Group —Northampton
- £38,000 - £42,000 a month
- Full-time
- Sales
- Continuous improvement
- Organisational skills
- Annual leave
Quick apply
Hire Manager
GAP Group —Chipping Warden
- Weekend availability
- Management
- Organisational skills
- Commercial driving
Front Office Manager
Welcombe Hotel —Stratford-upon-Avon
- £30,000 - £33,000 a year
- Full-time
- Microsoft Office
- Hotel
- Administrative experience
- Free parking
- Employee discount
Quick apply
IT Service Manager
XPO Logistics —Crick
- £50,000 - £65,000 a year
- Project management
- Team management
- Budgeting
Quick apply
7d
Receptionist
Forest of Arden Hotel & Country Club —Birmingham
- £13 an hour
- Full-time
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
Compliance Officer - Trees and Landscapes
Beechwood Trees and Landscapes Ltd —Coventry
- £36,420.00 - £41,955.76 a year
- Full-time
- Administrative experience
- Bachelor's degree
- Recruiting
- Free parking
Quick apply
7d
Branch Team Leader
i24 Group —Aston
- From £20,000 a year
- Part-time
- Administrative experience
- Supervising experience
- Organisational skills
Quick apply
Senior Account Manager
WORD360 Language Services —Birmingham
- £44,000 - £47,000 a year
- Hybrid work
- Leadership
- Annual leave
- Flexible schedule
Desk Based Business Development Manager
Brakes —Tamworth
- £31,711 a year
- Full-time
- Salesforce
- Research
- Business development
- Employee discount
5d
Business Administration Manager (Enterprise) - Permanent
Birmingham Museums Trust —Birmingham
- £33,389 a year
- Weekend availability
2d
Store Manager
Jollyes Pets —Coventry
- £30,000 - £34,000 a year
- Weekend availability
- Training & development
- Retail management
- Life insurance
Quick apply
22h
EUC Engineer
Zenzero Solutions —Coventry
- Azure
- IT
- Flexible schedule
Sales & Commercial Specialist
Epwin Group PLC —Tamworth
- Full-time
- CRM software
- Communication skills
- Analytics
Quick apply
14d
Lead Receptionist
Stonydelph Dental Practice —Tamworth
- From £27,560 a year
- Full-time
- Microsoft Word
- Supervising experience
- Mentoring
- Free parking
- Annual leave
Quick apply
18h
Technical Apprentice
Birmingham Hippodrome —Birmingham
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
2d

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Service Delivery Manager - Coventry

Novem IT Limited
Coventry

Quick apply

Job details

Permanent | Full-time
£40,000 - £55,000 a year
9 days ago

Benefits

Company pension
Company events
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Succession planning
Stakeholder collaboration
Client engagement
IT team management
Stakeholder liaison
IT service management
Internal department liaison
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Relationship management
Employee performance appraisals
Change leadership
Major incident coordination
Management reporting
Customer support
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Training & development
Information technology team management
Root cause analysis
Technical roadmaps
Leadership
Team motivation leadership
Communication skills

Full job description

Overview
The Service Delivery Manager is responsible for leading service delivery and operations across two of our Midlands teams. The role combines operational leadership, client engagement, and team integration, ensuring customers receive a consistent, high-quality experience while building a unified, motivated and productive team.

You will lead service teams responsible for ticket resolution, major incidents, problem management, monitoring and small projects. While a technical background is required, the primary focus of the role is leadership, service excellence and continuous improvement rather than hands-on technical resolution.

A core part of the role is aligning teams into a single operating model, setting clear standards, building capability through training, and identifying future leaders and technical superstars within the team.

Our Vision

An ambition to be the go-to partner for UK SMEs in managed IT, cyber resilience, and telecoms - by building a skilled, passionate team, implementing the best technology solutions, and staying committed to doing things right, efficiently, and with integrity.

Our Values

Passion - A deep enthusiasm for technology and an unwavering drive for personal and business growth.
Trust - Building reliable, transparent relationships with customers and team members
Collaboration - working effectively internally and with customers, as one unified team
Kaizen - embracing continuous improvements everyday through learning, innovation and feedback

Responsibilities

1. Service Delivery & Operations

Overall responsibility for service delivery and operational performance across the Midlands region.
Ensure agreed service levels (SLAs) are met or exceeded across all customers.
Accountable for major incidents management and escalations, ensuring clear communication to customers and internal stakeholders.
Identification of problems and subsequent root cause analysis.
Track, analyse and report on service performance using KPIs and operational metrics.
Identify, prioritise and deliver service improvement initiatives to improve customer experience and efficiency.
Ensure consistent use of service desk tools, systems, processes and SOPs.
Work in tandem with peer service delivery managers to ensure group wide consistency.
Provide inter-group support in line with business and client requirements.

2. Client Engagement & Technology Planning

Act as a senior point of contact for allocated clients, owning service relationships at an operational level.
Participate in customer service reviews, ensuring clear reporting, actions and follow-up.
Work with clients and account sales teams on technology planning and roadmap discussions, supporting longer-term improvement and alignment with business goals.
Own customer escalations, ensuring issues are resolved professionally and root causes addressed.
Work closely with sales and projects teams to ensure smooth handover and ongoing service alignment.

3. Team Leadership & People Management

Direct line management of service delivery and engineering staff.
Recruit, onboard and develop new team members in line with regional growth plans.
Conduct regular 1‑to‑1s, appraisals and development reviews.
Create and maintain personal development plans for team members.
Build engagement, accountability and a strong customer-first culture within the team.

4. Team Integration & Alignment

Build an aligned and productive service team following recent acquisitions.
Lead the integration of people, processes and ways of working across two service teams.
Define, implement and embed a single operating model for service delivery across the region.
Set clear standards for service delivery, customer interaction, documentation and team performance.
Implement and oversee training programmes to upskill team members and close capability gaps.
Support future acquisition onboarding and alignment.

5. Communication & Stakeholder Engagement

Represent the teams in internal management meetings.
Provide clear, concise reporting on service performance, risks and improvement plans.
Liaise with vendors and third parties where escalation or service coordination is required.

Requirements

Minimum 5 years’ experience in a leadership or management role within IT service delivery.
Experience working within an IT Managed Service Provider environment.
Proven ability to lead, motivate and develop multi-skilled teams.
Strong experience in client engagement and stakeholder management.
Experience running service reviews and managing customer expectations.
Strong understanding of IT service management principles (ITIL fundamentals).
Experience setting, managing and reporting against KPIs.
Highly organised with excellent written and verbal communication skills.
Solid understanding of IT fundamentals including infrastructure, M365 and Azure, networking, telephony, cyber security and business continuity.

Desirable Skills & Experience

Experience working through post-acquisition team integration or organisational change.
Experience with Kaseya stack - Autotask PSA, Datto RMM and IT Glue.
Formal leadership or management training
TIL Practitioner certification.

Pay: £40,000.00-£55,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay

Application question(s):

Do you have a minimum of 5 years' experience in a leadership or management role within IT service delivery?
Do you have experience of working within an IT Managed Service Provider?
This role is office. Can you commute to the Coventry office?

Work Location: In person

Quick apply

Refine Your Search

desk manager jobs in warwick, war

Service Delivery Manager - Coventry

Property Manager

Facilities Coordinator

Service Desk Manager

Executive Assistant

Assistant Sales Desk Manager

Hire Manager

Front Office Manager

IT Service Manager

Receptionist

Compliance Officer - Trees and Landscapes

Branch Team Leader

Senior Account Manager

Desk Based Business Development Manager

Business Administration Manager (Enterprise) - Permanent

Store Manager

EUC Engineer

Sales & Commercial Specialist

Lead Receptionist

Technical Apprentice

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