Customer service representative Work, Jobs in Wick, Wsx (with Salaries)

Customer Service Advisor
Fittleworth —Littlehampton
- £27,007 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
6d
Customer Service Representative
Vin-X Limited —Horsham
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- IT
Quick apply
5d
Customer Service Agent
Auxillis —Portsmouth
- £28,734 a year
- Annual leave
- Employee discount
Quick apply
10d
Customer Service Team Leader
William Hill —Burgess Hill
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Customer Service Advisor
Peter Christian Ltd —Horsham
- From £13 an hour
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Store discount
- Employee discount
Quick apply
9h
Late Night Customer Service Representative
Shrub Provisions Ltd —Brighton
- £13 - £14 an hour
- Part-time
- Hospitality
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
9d
Customer Operations Associate
MPB —Brighton
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Customer Service Administrator
The Menu Partners —Brighton
- £12.71 an hour
- Full-time
- Customer service
- Microsoft Office
- Food service
Quick apply
12d
Customer Service Assistant
Playnation —Selsey
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
10d
CSR
HSBC Global Services Limited —Worthing
- Full-time
2d
Customer Service/Sales Admin Assistant
A&H Europe Ltd —Horsham
- £25,000 - £27,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
4d
Customer Services Advisor
Upham Inns Central Reservations & Guest Hub —Havant
- Part-time
- Hospitality
- Communication skills
- Employee discount
Quick apply
4d
Night Owl - Customer Service Advisor 20:00 - 08:00 - Student Accommodation
Student Roost —Brighton
- £17,409.60 a year
- Night shift
- Sales
- Microsoft Office
- Communication skills
Quick apply
13d
support worker part time for female client
Sparkling White Care Services —Portsmouth
- £13.50 - £17.00 an hour
- Part-time
- English
- Driving
- IT
- Free parking
- Referral programme
Quick apply
3d
Customer Services Advisor
Halfords —Rustington
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
12d
Senior Customer Service Advisor
Barclays —Worthing
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
12d
Customer Service Representative
Road Runners Meco Ltd —Haywards Heath
- £13.25 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
11h
Customer Service
Travail-Hiredonline —Horsted Keynes
- £23,132 a year
- Temporary
- Customer service
- Communication skills
- Free parking
- Employee discount
13d
Customer Service Advisor
NFU Mutual Agency —Hove
- £25,000 - £35,000 a year
- Full-time
- Customer service
- Travel
- Communication skills
7d
Customer Service Assistant
Southern Coop —Broadbridge Heath
- £12.21 - £12.71 an hour
- Part-time
- Employee assistance programme
- Employee discount
6d

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Customer Service Advisor

Fittleworth -
Littlehampton

Apply Now

Job details

Full-time | Fixed term contract
£27,007 a year
6 days ago

Benefits

Company pension
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time
Life insurance
Referral programme

Qualifications

Customer service

Full job description

As a Customer Service Advisor, you will be the first point of contact for customers, delivering professional, friendly, and efficient service over the phone and via email. You will handle a variety of customer enquiries, resolve issues, and provide solutions that enhance customer satisfaction and loyalty. This role requires resilience, attention to detail, and a proactive approach to ensure an exceptional customer experience. The position is fast-paced and demands strong problem-solving skills, effective communication, and the ability to manage multiple tasks efficiently

Key Responsibilities

Manage incoming calls and emails from clients and health care professionals.
Process incoming prescriptions and manage electronic prescriptions (EPS) orders.
Maintain external communication from clients and healthcare professionals, including Web Orders, My Pen and Caring.
Call GP surgeries to request outstanding prescriptions and follow up on orders
Register new clients onto our system, and process sample orders
Update client records, including cutting templates when needed.
Track missing deliveries and arrange returns or collections
Handle complaints. Resolve straight forward issues and escalate more complex cases to a Team Leader when necessary
Work towards KPIs including quality scores, efficiency, and customer satisfaction, with clear performance expectations set by the business
Keep client information confidential and follow all NHS guidelines, laws and company policies
Carry out any other tasks asked by your Team Leader/Manager

Skills

Ability to engage with customers over the phone in a friendly respectful tone
Proven ability to handle customer inquiries with patience and empathy
Take initiative, work independently and stay focused without needing supervision
Self-driven to do your best and always look for ways to improve
Ability to multitask and stay on top of deadlines and focus on what’s important to get the job done efficiently
Display resilience whilst working proactively with others, supporting your team, and communicating clearly to complete tasks to a high standard
Strong attention to detail, ensuring accuracy when processing orders, prescriptions, and updating client records

Experience

You have experience working in a fast paced, high volume customer service role, where delivering excellent service and managing multiple tasks was a key part of your job.
Experience handling phone-based customer service is desired but not essential
You are comfortable using various computer systems and software, with the ability to learn new tools quickly

What we offer

5% employer pension contribution
Life Insurance cover worth 10x your annual salary (subject to T&C’s of policy)
Salary Sacrifice
Private healthcare options including for family members
Access to "fittle-perks"- our reward platform full of discounts and wellbeing tools
25 days holiday plus bank holidays, with the option to buy and sell extra days
1 "Me Day" and 1 paid Volunteer Day every year
Support for families, including enhanced family- friendly policies
Employee Assistance Programme for everyday support
Refer a friend scheme if you bring great people into the team

About us
Our ambition is to double the number of lives we impact, while making life more rewarding and dignified for the people who use our products and services. To achieve this, we focus on attracting, developing, rewarding and retaining great people, and on creating a high‑performing, inclusive working environment.

Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC), providing a discreet and reliable home dispensing service to more than 60,000 clients across the UK. We support people with a wide range of needs, including a cut‑to‑fit stoma product customisation service, ensuring care is tailored to each individual.

We are part of the wider JDS Family and are continuing through a period of rapid growth and transformation. Our services are delivered through a dedicated Customer Service Team and 38 dispensing centres nationwide.

At the heart of Fittleworth are our 360 employees, who live and breathe our core principles and proudly carry forward the Schneider legacy.

Apply Now

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Customer Service Advisor