Technical support Work, Jobs in Nuthall, Ntt (with Salaries)

Service Support Agent
JIGSAW SYSTEMS LTD —Nottingham
- Full-time
- Microsoft Word
- Communication skills
- Time management
- Free parking
Quick apply
13h
Service Desk Technician
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £28,392 - £31,157 a year
- Full-time
7d
Service Desk Analyst – Bingham, Nottingham
Causality.IT —Bingham
- £110 - £130 a day
- Temporary
- Computer networking
- In-person
- Communication skills
Quick apply
9h
IT Support
Bao Anh Co. UK —Southwell
- £25,420.00 - £48,223.03 a year
- Part-time
- Customer service
- Windows
- Microsoft Office
- Sick pay
Quick apply
5d
ICT Support Technician
Mansfield District Council —Mansfield
- £28,598 - £33,699 a year
- Full-time
- Hybrid work
- Communication skills
6d
System Support Engineer
IPSUM —Ilkeston
- Full-time
- Maintenance
- Annual leave
Quick apply
Project Delivery Worker – Digital Inclusion
Community Development Chesterfield —Chesterfield
- £6,500 a year
- Computer literacy
- IT
- Computer skills
Quick apply
9h
IT Systems Support
DHL Supply Chain —Derby
- Annual leave
9h
Technical Support Team Leader
Mid-Devon District Council —Phoenix
- £31,537 - £34,434 a year
- Full-time
- Supervising experience
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
6d
Service Desk Engineer
Potter Clarkson —Nottingham
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
Quick apply
5d
IT Support Operations Manager
DG Cars —Nottingham
- £30,000 - £42,500 a year
- Full-time
- Continuous improvement
- In-person
Quick apply
1d
Application Specialist
MHR INTERNATIONAL UK LIMITED —Ruddington
- Continuous improvement
- Communication skills
- Employee discount
- Referral programme
Digital Inclusion Worker
Citizens Advice North East Derbyshire —Clay Cross
- £25,877 - £28,664 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
1st/2nd Line IT Support Analyst
HealthNet Homecare —Swadlincote
- £28,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Employee discount
- Referral programme
First Line Analyst
Computacenter —Derby
- 12 hour shift
- Project management
- Presentation skills
- Computer networking
14d
Revenue Systems Enablement Partner
Ideagen —Nottingham
- Salesforce
- AI
- Communication skills
Systems Support (Occupational Health)
Tetra Tech —Mansfield Woodhouse
- Temporary
- Hybrid work
- Communication skills
Digital Inclusion Worker
Citizens Advice —Clay Cross
- £25,877 - £28,664 a year
- Communication skills
9d
IT Workshop Technician
Frasers Group —Shirebrook
- Full-time
Quick apply
1d
Technical Specialist: Immersive Media & Technology
Nottingham Trent University —Nottingham
- £33,739 - £38,825 a year
- Full-time
- Annual leave
- Employee discount
2d

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Service Support Agent

JIGSAW SYSTEMS LTD -
Nottingham

Quick apply

Job details

Permanent | Full-time
13 hours ago

Benefits

Free parking
Cycle to work scheme
Company pension
Car scheme
On-site parking

Qualifications

Microsoft Word
Technical troubleshooting
Desktop support
Customer service call handling
IT service management
Internal department liaison
Microsoft Office Suite
Customer support
Customer interaction
Fault diagnosis and repair
Communication skills
Time management

Full job description

Annual salary: Competitive Salary & Benefits Package

Key Purpose of Role:

The Jigsaw24 Service Support Agent is the primary point of contact for Jigsaw24’s Starters and Leavers, Hardware Break Fix and Grading Services customers.

Reporting to the Service Support Manager, the Service Support Agent will support our customers with support on their Apple, Android and Windows devices. This will include utilising loan stock, booking courier shipments and ordering new stock from our warehouse.

As a Service Support Agent, you are expected to provide an excellent level of customer service through Phone and E-mail for contracted Service Level Agreement (SLA) alongside providing support for key B2B customers, both new customers onboarding and existing customers.

The Service Support Agent Role is an ideal starting point for your career in IT services, enabling you to learn Jigsaw24’s services and the technical skills that are needed to support them.

Key Duties and Responsibilities:

Managing Incidents and Requests (Cases) in line with Jigsaw24’s Case Management Process and ITIL best practices.

Ensuring Incidents and Requests are responded to within the customers Service Level Agreement (SLA).

Provide an effective, professional response to Incidents and Requests in line with Jigsaw24’s Keeping the Customer Informed Process. Ensuring a seamless level of customer service and support is offered throughout the customers supported hours.

Setting and managing expectations to end users on timescales for next steps on incidents and requests to progress them to resolution.

Be familiar with following processes, reviewing knowledge articles and online support material.

Provide basic troubleshooting to end users to determine the nature of a fault on an Apple or Windows Device.

Create and oversee consignments with our designated couriers through our internal systems and providing support and escalations when needed.

Collaborate and communicate effectively with internal departments to ensure smooth operations and timely completion of Incidents and Requests.

Skills And Qualities:

Customer Service Skills: Empathise with users, display active listening skills, polite telephone manner.

Good written & verbal communication skills.

Excellent planning, organisational, and time management skills.

Competency in Microsoft applications including Word, Excel, and Outlook.

Minimum 1 year in a customer service role.

Mandatory Requirements of The Job Holder:

Work well under pressure, have excellent time management skills and the ability to multitask.

Good diagnostic approach, demonstrating attention to detail and effective fault-finding.

Maintain professional standards of quality of work, personal presentation, and personal conduct, always projecting a professional image.

Punctual, tenacious. Demonstrate perseverance and use of initiative when either working alone or as part of team.

Who are Jigsaw24

We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.

We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here

Benefits at Jigsaw24

You will receive a wide range of benefits working at Jigsaw24 including:

26 days holiday
Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
Cycle2work
Travel to work loan
Free on-site parking
Staff purchase scheme on fantastic Apple products and more
Unlimited bistro coffee and tea facilities
Enhanced family-friendly policies
Pension scheme
Electric Vehicle scheme
Life cover

We are always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies – it’s about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our “about us” section on our website by clicking here

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.

Quick apply

Refine Your Search

technical support jobs in nuthall, ntt

Service Support Agent

Service Desk Technician

Service Desk Analyst – Bingham, Nottingham

IT Support

ICT Support Technician

System Support Engineer

Project Delivery Worker – Digital Inclusion

IT Systems Support

Technical Support Team Leader

Service Desk Engineer

IT Support Operations Manager

Application Specialist

Digital Inclusion Worker

1st/2nd Line IT Support Analyst

First Line Analyst

Revenue Systems Enablement Partner

Systems Support (Occupational Health)

Digital Inclusion Worker

IT Workshop Technician

Technical Specialist: Immersive Media & Technology

I want to receive the latest job alerts for technical support in nuthall, ntt

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