Operations administrator Work, Jobs in Epping, Ess (with Salaries)

Operations Administrator
WeMaintain —London
- £28,000 - £32,000 a year
- Hybrid work
- Administrative experience
- Continuous improvement
- Organisational skills
Quick apply
Facilities & Operations Assistant
Financial Times —London
- Full-time
- Hybrid work
- Google Suite
- Administrative experience
- Organisational skills
- Annual leave
3d
Sales Operations Administrator
Entel UK Ltd —Borehamwood
- Up to £31,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Referral programme
Quick apply
1d
Legal Operations Administrator
Commvault —London
- Remote
- Bachelor's degree
- Continuous improvement
- Team management
13d
Operations Planning & Administration Manager
Churchill Group —London
- £40,000 - £42,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Team management
- Employee discount
Quick apply
3d
Project Team Administration Support (Part Time)
AGM Group —Potters Bar
- £13.50 - £16.50 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- Administrative experience
- Free parking
- Employee discount
Quick apply
4d
Assistant Company Secretary
PoloWorks —London
- £50,000 - £55,000 a year
- Hybrid work
- Microsoft Powerpoint
- Writing skills
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
12d
Analyst, Company Secretary
Intermediate Capital Group —London
- Full-time
- Communication skills
Finance & Operations Assistant
The Henry Jackson Society —London
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- QuickBooks
Quick apply
11d
Bid Coordinator
Aramark —London
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
- Employee discount
9d
Finance Operations Administrator - 3-Month Fix-Term Contract
Kennedys Law —Chelmsford
Executive Administrative Business Program Manager, DeepMind
DeepMind —London
- Bachelor's degree
- No degree
- Mentoring
Flex Company Secretary Trainee (Charity)
Flex Legal Limited —London
- £32,000 a year
- Full-time
- Research
- Analysis skills
- Bachelor's degree
Quick apply
3d
Senior Enterprise Strategy Manager ( 4 days in Office)
Indigo Slate —London
- Full-time
- Management
- Sales
- Master's degree
Senior Business Development Director – Private Equity and Real Estate Fund Administration
SS&C Technologies —London
- Full-time
- Hybrid work
- Sales
- Business development
- Negotiation
Driver Onboarding & Compliance Administrator (London / Hybrid)
Ride Nuff —London
- £13.00 - £14.50 an hour
- Temporary
- Hybrid work
- Databases
- Bachelor's degree
- Typing
Quick apply
3d
PROJECTS COORDINATOR
Illusion Design and Construct —London
- From £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Research
- Health & wellbeing programme
- Sick pay
Quick apply
2d
Part-Time Executive & Operations Administrator
Yashchenko Foundation —London
- £10,000 - £12,000 a year
- Part-time
- Hybrid work
- Google Suite
- English
- Microsoft Office
- Annual leave
- Flexitime
Quick apply
11d
Solar PV Administrator / Renewables Operations Coordinator
Baltic Electric Ltd —London
- £15 - £20 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
- Work from home
- Referral programme
Quick apply
9d
People Operations and Office Assistant
Firstco —London
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Administrative experience
Quick apply
5d

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Operations Administrator

WeMaintain -
London

Quick apply

Job details

£28,000 - £32,000 a year

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Administrative support experience
Filing
Internal department liaison
Microsoft Office Suite
Administrative experience
Appointment booking and call handling
Continuous improvement
Organisational skills
Relationship management
Customer support
Customer interaction
Account management
Communication skills
Progress tracking

Full job description

Our mission

We don’t only maintain lifts and escalators — we transform how they’re operated.At WeMaintain, we build tech that empowers the people who keep cities running, making building maintenance smarter, faster, and more human.

Learn more about who we are

Why join us?

You don’t have to choose between autonomy and stability.

Big companies offer structure but little ownership or recognition.
Small companies offer freedom but not always clear direction or long-term support.

At WeMaintain, you get both:

Autonomy backed by real support and modern tools
A culture of trust, transparency, and respect
Career growth and opportunities for internal mobility
A team that values grit, perseverance, and the drive to make a real impact

Our values come to life every day:

Care — Respect and support for clients and colleagues
Grit — Persistence and high standards to get things done right
Uniqueness — Encouragement to share ideas and challenge the status quo

Who Are We Looking For?

We are seeking a highly organised and customer-focused Customer Service Administrator to support the Customer Success Manager in delivering exceptional service to our clients within the lift and escalator industry.
The successful candidate will play a key role in supporting day-to-day operations, ensuring customer enquiries are handled efficiently, service records are maintained accurately, and communication between customers, engineers, and internal departments remains effective. This role is ideal for someone with strong administrative skills who enjoys working in a fast-paced environment and is committed to providing excellent customer service.

What Will Your Future Role Be?

Customer Service & Client Support

Act as a first point of contact for customer enquiries via telephone and email.
Provide timely updates to customers regarding service visits, repairs, quotations, and ongoing works.
Support the Customer Success Manager in maintaining strong customer relationships.
Escalate customer concerns and complaints appropriately whilst ensuring a positive customer experience.
Maintain professional communication with clients, contractors, and internal stakeholders.

Administrative Support

Provide administrative support to the Customer Success Manager and wider operational team.
Maintain accurate customer records, contracts, service reports, and documentation.
Process customer requests, quotations, purchase orders, and service-related paperwork.
Prepare reports, spreadsheets, and customer correspondence as required.
Ensure all documentation is filed and stored accurately within company systems.

Service Coordination

Assist with scheduling service visits, repairs, callouts, and maintenance activities.
Liaise with engineers regarding appointments, customer requirements, and attendance updates.
Monitor outstanding jobs and support the completion of works within agreed timescales.
Track and update service management systems to ensure accurate job progress reporting.
Support the coordination of emergency breakdown callouts.

Customer Success Support

Assist the Customer Success Manager with customer account management activities.
Support onboarding of new customers and contract mobilisation.
Monitor customer feedback and identify opportunities to improve service delivery.
Help prepare account review documentation and customer performance reports.
Support customer retention initiatives through proactive communication and follow-up.

General Duties

Maintain confidentiality of customer and company information.
Support continuous improvement initiatives and administrative processes.
Work collaboratively with operations, engineering, finance, and management teams.
Undertake additional administrative duties as reasonably required.

You Are the Right Person for Us If:

Essential

Previous experience within an administration or customer service role.
Excellent telephone manner and written communication skills.
Strong organisational skills and attention to detail.
Ability to prioritise workload and work under pressure.
Proficient in Microsoft Office, including Outlook, Word and Excel.
Strong interpersonal and problem-solving skills.

Desirable

Experience within the lift, facilities management, engineering, maintenance, or service industry.
Knowledge of service scheduling or job management systems.
Experience supporting account management or customer success functions.

Personal Attributes

Customer-focused and professional.
Proactive and solutions-oriented.
Strong team player with a positive attitude.
Reliable, organised, and able to manage multiple priorities.
Comfortable working in a fast-paced service environment.

️ How to Apply?

We carefully read every application. Tell us who you are, what draws you to this role, and what you'd like to build with us.

What we value most is drive, curiosity, and potential — not a perfect resume.

To apply, just click the “Apply” button below and answer a few short questions. It’s quick and helps us get to know you better.

Our culture is built on trust and autonomy. We believe the best work happens when people can truly be themselves. Whatever your background, journey, or identity, we warmly encourage you to apply.

Recruitment Process:

Video call interview with Rachel, Service Desk Manager - 40 minutes
Face to face meeting with our Branch Manager - 60 minutes

Quick apply

Refine Your Search

operations administrator jobs in epping, ess

Operations Administrator

Facilities & Operations Assistant

Sales Operations Administrator

Legal Operations Administrator

Operations Planning & Administration Manager

Project Team Administration Support (Part Time)

Assistant Company Secretary

Analyst, Company Secretary

Finance & Operations Assistant

Bid Coordinator

Finance Operations Administrator - 3-Month Fix-Term Contract

Executive Administrative Business Program Manager, DeepMind

Flex Company Secretary Trainee (Charity)

Senior Enterprise Strategy Manager ( 4 days in Office)

Senior Business Development Director – Private Equity and Real Estate Fund Administration

Driver Onboarding & Compliance Administrator (London / Hybrid)

PROJECTS COORDINATOR

Part-Time Executive & Operations Administrator

Solar PV Administrator / Renewables Operations Coordinator

People Operations and Office Assistant

I want to receive the latest job alerts for operations administrator in epping, ess

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You Are the Right Person for Us If:

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