Customer service representative Work, Jobs in Godalming, Sry (with Salaries)

Customer Service Advisor
Zentiva Group, a.s. —Guildford
- Full-time
- Sales
- Customer service
- ERP systems
Retail Customer Service Assistant - Nights
bp Retail —Guildford
- £13.45 an hour
- Full-time
- Café
- Annual leave
- Employee assistance programme
Customer Service Representative
Enovis —Guildford
- Full-time
Customer Service Advisor
Peter Christian Ltd —Horsham
- From £13 an hour
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Store discount
- Employee discount
Quick apply
4d
Member Services Professional
American Express —Hounslow
- Weekend availability
- Travel
- Communication skills
- Life insurance
Customer Service Advisor
Mears Group —Crawley
- Up to £28,598.37 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee discount
Customer Service Representative
Just Group —Reigate
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
1d
Customer Service Phone Support - Damage Recovery Team
Enterprise Mobility —Aldershot
- £26,450 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Administrator – Sales Order Processing & Customer Service (Maternity Cover)
TensCare Ltd —Epsom
- £26,500 - £27,000 a year
- Temporary
- Hybrid work
- CRM software
- Microsoft Excel
- Administrative experience
- Free parking
- Profit sharing
Quick apply
21h
Customer Service Representative
Vin-X Limited —Horsham
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- IT
Quick apply
9d
Customer Service Assistant
World Duty Free Group —Gatwick Airport
- Part-time
- Sales
- Communication skills
Quick apply
Customer Service Advisor
SES Water —Redhill
- £29,835 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
2d
Customer Service Advisor - Fixed Term Contract
BD —Winnersh
- £25,000 - £38,125 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
Customer Service Administrator (Temp)
uvex Safety (UK) Ltd —Farnham
- £23,000 - £26,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
Quick apply
Customer Service Advisor
ArvatoConnect —Datchet
- £27,976 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
8d
Customer Service Assistant (Arcades)
HB Leisure —London
- £8.60 - £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Resort
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
AmWorld —Slough
- Up to £29,500 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
- Store discount
Quick apply
Customer Service Advisor
Pen Underwriting —Liphook
- Customer service
- Microsoft Office
- Administrative experience
- Employee stock purchase plan
- Life insurance
Customer Service Assistant
Tenpin —Camberley
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Multilingual Customer Support Representative- Damage Recovery Team
Enterprise Mobility —Aldershot
- £27,000 a year
- Full-time
- Spanish
- Customer service
- English
1d

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Customer Service Advisor

Zentiva Group, a.s. -
Guildford

Apply Now

Job details

Full-time

Qualifications

Sales
Customer service
SAP
Supply chain
ERP systems
ATS
Microsoft Office
IT support
Communication skills
A Level

Full job description

Position Purpose:

To provide a first-class customer enquiry service, with a strong focus on managing orders, product information, and claims. The role works proactively with customers to support initiatives that add value to the overall sales proposition and ensures a strong understanding of the Commercial Customer’s needs in a rapidly changing environment.

Key Responsibilities and Duties:

Customer Contact Management

Respond professionally and within agreed timelines to phone and email enquiries.
Handle requests related to product information, invoice queries, and general company information.

Order Processing

Receive and process customer orders via EDI, email, and phone.
Upload pricing information and resolve pricing discrepancies.
Remove order blocks (including EDI blocks) to ensure efficient processing with logistics partners.
Work cross-functionally to mitigate supply constraints and out-of-stock challenges.
Apply audit controls to ensure compliance with trading terms, credit checks, and authorised pricing.
Liaise with logistics partners to ensure service and control requirements are met.

Claims Processing

Record and manage invoice claims and payment disputes through to resolution.
Monitor claim reason codes and support continuous process improvements internally and with customers.

Key Account Development

Act as a key link between assigned customers and the Account Manager.
Manage and share stock information with customers.
Monitor customer websites (where applicable) to track product availability.
Maintain an accurate and up-to-date customer account database.

Business Initiatives

Support and implement customer-focused initiatives based on feedback from the Annual Customer Survey.
Identify and share best practices to improve overall customer service.

SOP Maintenance

Ensure Standard Operating Procedures (SOPs) are in place and updated to reflect current operations.

Other Responsibilities

Follow GxP principles and complete required training.
Adhere to Health, Safety, and Environmental policies (ESMS).
Report any pharmacovigilance-related information as required.
Comply with all internal policies, including the Code of Ethics.

Key Working Relationships

Collaborate internally with Supply Chain, Customer Service, Commercial teams, Finance, IT, Quality, Medical Information, and the General Manager.
Build and maintain strong relationships with customers, logistics partners (3PL), and IT support teams.

Qualifications & Required Skills:

Education & Training

Educated to A-level or equivalent professional qualification.
Proficiency in MS Office.
SAP experience is desirable.

Professional Skills & Knowledge

Strong communication and listening skills.
High attention to detail and accuracy.
Organised and able to prioritise workload effectively.
Self-driven and proactive, with a hands-on approach.
Adaptable with strong problem-solving skills.
Passionate about delivering excellent customer service.
A collaborative team player with a positive mindset.

Experience

Previous experience in a customer-facing or supply chain environment is desirable.
Experience in the pharmaceutical industry is an advantage.
Familiarity with ERP systems is beneficial.

Our Recruitment Process:

To be considered for this role, please apply via our Applicant Tracking System and refrain from sending your CV by email. After the application period closes, our Recruitment team will review all applications against the role requirements. Successful candidates will be contacted for an initial screening interview, followed by further discussions with hiring managers. Candidates who are not selected will be informed in writing.

Diversity & Inclusion at Zentiva:

Diversity is a fact. Inclusion is an act @Zentiva.

At Zentiva, we are a team of 5000 unique talents united by our purpose to provide health and wellbeing for all generations. We are committed to creating a workplace where everyone feels valued, can be themselves, and can contribute fully. We welcome applications from all qualified candidates, regardless of background, beliefs, or life experiences.

Apply Now

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customer service representative jobs in godalming, sry

Customer Service Advisor

Retail Customer Service Assistant - Nights