Customer support & client services occupations Work, Jobs in Stoneleigh, War (with Salaries)

Customer Service Advisor
Smarta Energy —Coventry
- £29,000 a year
- Full-time
- CRM software
- Customer service
- In-person
Quick apply
5d
Customer Services Meet & Greet
Coventry City Council —Coventry
- £25,185 - £26,403 a year
- Full-time
- IT
- Communication skills
9d
Contact Centre/Sales Advisor
Camping and Caravanning Club —Coventry
- £25,687.70 a year
- Overtime
- Hybrid work
- Sales
- Communication skills
- Time management
- Annual leave
- Work from home
Quick apply
Customer Complaints Executive
The Student Energy Group —Birmingham
- £26,000 a year
- Full-time
- Hybrid work
- Bilingual
- Spanish
- English
- Work from home
Quick apply
8h
Customer Service Advisor
Brett Martin Daylight Systems —Coventry
- Full-time
- Customer service
- Time management
- Free parking
- Annual leave
Quick apply
12d
Customer Digital Service Advisor
AAH Pharmaceuticals —Warwick
- £26,225.45 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Sick pay
12d
Retentions Advisor
LTK Consultants Ltd —Birmingham
- £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Gym membership
Quick apply
Customer Service Representative
Ballicom Limited —Coventry
- £26,000 a year
- Full-time
- Customer service
- English
- In-person
Quick apply
5h
Customer Experience Associate
Citizen Housing Group —Birmingham
- £30,080 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- IT
- Annual leave
- Flexible schedule
Quick apply
4d
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
12d
Client Relationship Assistant
Band Hatton Button LLP —Coventry
- £24,000 - £25,000 a year
- Full-time
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
10d
Service Support
Fortress Technology (Europe) Ltd —Banbury
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
10d
Customer Service Advisor
Consumer Council for Water —Birmingham
- £24,476 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
11d
Marcus by Goldman Sachs, Call Center Representative, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Communication skills
- Banking
- Employee assistance programme
Team Leader
Gallagher —Rugby
- £32,000 - £37,000 a year
- Full-time
- Management
- Continuous improvement
- Leadership
- Life insurance
- Referral programme
Quick apply
10d
Experienced Customer Service Representative
UEI Falcontec —Halesowen
- From £12.71 an hour
- Overtime
- Bilingual
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Banbury
- Full-time
- Customer service
- English
- Administrative experience
Customer Service Advisor
DSV United Kingdom Ltd —Banbury
- From £26,600 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- English
- Work from home
- Life insurance
Quick apply
12d
Global Account Support
Beeswift Limited —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply

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customer support & client services occupations jobs near stoneleigh, war

Customer Service Advisor

Smarta Energy -
Coventry

Quick apply

Job details

Permanent | Full-time
£29,000 a year
5 days ago

Qualifications

CRM software
Customer service
Numeracy
Customer support
Communication skills

Full job description

Smarta Water

Job Title: Customer Services Advisor

Job Type: Full time, office based.

Working Hours: Monday to Friday, 9:00am – 5:00pm

Location: Coventry Office, Siskin Drive, Middlemarch Business Park, Coventry, Warwickshire, CV3 4FJ

Reporting to: Operations Director

Role Purpose

The Customer Services Advisor is responsible for delivering an excellent customer experience by acting as the first point of contact for customer enquiries, resolving customer issues and providing support throughout the customer journey.

The role focuses on delivering positive customer outcomes, resolving complex enquiries, and contributing to continuous improvement within the customer service function.

Key Responsibilities

Customer Service

· Act as the first point of contact for customer enquiries via telephone, email and other communication channels.

· Deliver professional, responsive and customer-focused support at all times.

· Take ownership of customer enquiries from initial contact through to resolution.

· Investigate and resolve customer issues promptly, ensuring customers are kept informed throughout the process.

· Support customers with account, billing and payments enquiries.

· Manage customer complaints in line with company procedures, ensuring positive customer outcomes wherever possible.

Customer Experience

· Identify opportunities to improve the customer journey and overall customer satisfaction.

· Provide feedback on recurring customer issues and recommend improvements to processes and services.

Collaboration

· Work closely with the Operations Director and other internal teams to resolve customer issues effectively.

· Liaise with internal departments to ensure customer enquiries are resolved efficiently.

Systems and Information

· Maintain accurate customer information within company systems.

· Use CRM systems effectively to manage customer interactions.

· Ensure customer information is handled accurately and in accordance with company policies.

Person specification

Skills and Experience

· Previous experience in a customer service or customer support role, within the utilities industry is preferred.

· Experience handling customer enquiries and resolving issues.

· Experience using CRM systems is desirable.

· Excellent communication and interpersonal skills.

· Ability to manage multiple customer enquiries while maintaining a high standard of service.

· Good numeracy skills, with the ability to accurately calculate and explain customer invoices and billing adjustments.

Personal Attributes

· Passionate about delivering excellent customer service.

· Positive and approachable, and able to work effectively as part of a team to resolve customer queries.

· Able to work independently and take ownership of tasks and projects.

· Strong problem-solving skills with the ability to investigate and resolve customer issues.

· Excellent attention to details, ensuring accuracy when handling billing queries, customer records, and account information.

Pay: £29,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in stoneleigh, war

Customer Service Advisor

Customer Services Meet & Greet

Contact Centre/Sales Advisor

Customer Complaints Executive

Customer Service Advisor

Customer Digital Service Advisor

Retentions Advisor

Customer Service Representative

Customer Experience Associate

Customer Services Team Manager

Client Relationship Assistant

Service Support

Customer Service Advisor

Marcus by Goldman Sachs, Call Center Representative, Birmingham

Team Leader

Experienced Customer Service Representative

Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham

Delivery Station Liaison Agent

Customer Service Advisor

Global Account Support

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