Guest experience manager Work, Jobs in Wem, Shr (with Salaries)

Senior Racecourse Operations Manager
Chester Race Company —Chester
- £55,000 - £60,000 a year
- Weekend availability
- Hotel
- Continuous improvement
- Team management
Quick apply
13d
Clubhouse Manager
Vicars Cross Golf Club —Chester
- £36,000 - £39,000 a year
- Full-time
- Bar
- Customer service
- Team management
- Free parking
- Employee discount
Quick apply
12d
General Manager
Spinners Chester —Chester
- Up to £54,000 a year
- Full-time
- Bar
- Customer service
- First Aid Certification
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Guest Service Manager
Holiday Inn Express Shrewsbury —Shrewsbury
- £13.71 an hour
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
6d
Assistant Manager
The Rank Group —Wrexham
- From £32,500 a year
- Leadership
- Communication skills
- Employee discount
- Sick pay
Quick apply
General Manager
Total Leisure Care LTD —Broseley
- £25,974.45 - £45,000.00 a year
- Full-time
- Bar
- Customer service
- Hotel
Quick apply
8d
General Manager - Live in
Toby Carvery - Telford —Telford
- Up to £48,000 a year
- Full-time
- Sales
- Restaurant management
- Annual leave
- Employee discount
Quick apply
1d
Assistant Restaurant General Manager
KFC —Shrewsbury
- £34,800 a year
- Full-time
- Restaurant management
- Training & development
- Restaurant
- Employee assistance programme
- Employee discount
2d
Teamlead Customer Success Management
Booking Experts —Chester
- Hybrid work
- Hospitality
- Analysis skills
- Leadership
- Annual leave
ACCOMMODATION MANAGER (FIXED TERM)
Merlin Entertainments —Stoke-on-Trent
- £32,000 a year
- Weekend availability
- Analysis skills
- Leadership
- Communication skills
- Employee discount
6d
Front of House Supervisor
Cromwell’s Tap House —Shrewsbury
- £12.81 - £13.10 an hour
- Full-time
- Serving
- Hospitality
- Supervising experience
- Employee discount
Quick apply
Hotel Receptionist - Full Time
Borough Arms Hotel —Newcastle-under-Lyme
- Up to £22,500 a year
- Weekend availability
- Sales
- Customer service
- Hotel
- Free parking
Quick apply
Sales Manager
Mercure Chester Abbots Well —Chester
- £22,000 a year
- Part-time
- Bar
- Sales
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Team Member
Pizza Hut —Telford
- £12.71 an hour
- Full-time
- Customer service
- Cleaning
- Restaurant
- Annual leave
- Employee assistance programme
Quick apply
1d
F&B Team Leader
Holiday Inn —Chester
- £13.21 - £13.71 an hour
- Weekend availability
- Hospitality
- Bar
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Guest Service Assistant Nights
Park House Hotel —Shifnal
- £13.25 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
- Employee assistance programme
Quick apply
5d
Assistant Manager
Willow at Trentham Gardens —Trentham
- Up to £16.50 an hour
- Part-time
- Restaurant management
- Mentoring
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
13d
Cleaner - UK
Zizzi —Chester
- Up to £12.71 an hour
- Part-time
- Restaurant
- Employee assistance programme
- Employee discount
7d
Head Chef
The Broughton —Crewe
- Up to £16.50 an hour
- Full-time
- Team management
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
Bar staff / 1964 - The Arnold Machin, Newcastle-under-Lyme
J D Wetherspoon plc —Newcastle
- £12.81 an hour
- Weekend availability
- Serving
- Bar
- Customer service
- Annual leave
- Employee discount
2d

I want to receive the latest job alerts for guest experience manager in wem, shr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Racecourse Operations Manager

Chester Race Company -
Chester

Quick apply

Job details

Full-time
£55,000 - £60,000 a year
13 days ago

Benefits

Company pension

Qualifications

Venue and attractions experience
Stakeholder liaison
Internal department liaison
Continuous improvement
Continuous improvement cycles oversight
Team management
Partnership building
Venue crowd management
Events management
Communication skills
Time management
Hospitality management

Full job description

Join our team as Senior Racecourse Operations Manager!

The Senior Racecourse Operations Manager is a key leadership role within the Operations Team, responsible for the strategic planning, operational management and successful delivery of race days and major events across Chester Racecourse and Bangor-on-Dee Racecourse.

You will be accountable for site operations, crowd management, operational logistics, presentation standards, compliance and guest experience, while leading cross-functional collaboration with internal departments, contractors, emergency services and key stakeholders.

As an operational leader, you will drive high standards of performance, champion continuous improvement and ensure operational excellence across all activities. You will play a pivotal role in delivering commercial objectives, protecting the CRC brand and supporting the growth of CRC Live through the successful delivery of high-quality, profitable non-race day events.

General responsibilities include:

Lead the delivery of a safe, inclusive and high-quality guest experience across all race days, major events and non-race day activity.
Oversee end-to-end operational planning and execution, including site readiness, crowd management, admissions, security and presentation standards.
Oversee the operational and financial management of the hotel
Champion Equality, Diversity & Inclusion and accessibility, ensuring facilities, services and communications meet the needs of all guests.
Drive continuous improvement through guest feedback, performance insights and proactive issue resolution.
Ensure compliance with all safety, security and regulatory requirements, supporting audits, inspections and event safety planning.
Maintain consistently high standards of site presentation, cleanliness and waste management across both racecourses, on race days and non‑race days.
Act in senior operational roles (including Duty Manager/Event Bronze)
Support the planning and delivery of major events and CRC Live activity
Build and maintain strong relationships with internal teams, external partners and governing bodies
Lead, manage and develop the Racecourse Operations team

Essential Requirements

Proven experience leading guest-facing operations
Proven managerial skills to develop teams and delegate appropriately
Experience in budget management and analysing guest feedback
Excellent communication, presentation and time management skills
Proactive, hardworking and highly organised approach
Problem solving ability and a keen eye for detail
Ability to work autonomously
Prioritise competing demands and set deadlines

Desirable Requirements

Experience within racing, hospitality, live events or entertainment industries
Ability to manage incidents and crisis situations
Experience developing new concepts and entertainment ideas
Relevant qualifications such as Safeguarding Level 3, Agile Project Management, and Level 4/5 Spectator Safety Management, IOSH Managing Safely qualification

About Chester Race Company:
Chester Race Company Ltd is one of the North West’s best-known and most-admired brands. It is an evolving organisation with a broad portfolio but retaining Horseracing at its core. The Company operates three racecourses, Chester, Bangor-on-Dee and Musselburgh, in Scotland. At Chester, we also own and operate - a hotel, a vibrant pub and have other property interests in the city. Not to mention our in-house caterers, Horseradish and our staffing brand – Thyme People. With that much diversity in our business, no two days are the same.

What we offer:

CRC offer a great selection of benefits, from Race Day tickets to enhanced pension contributions.

Salary: £55,000 - £60,000 per annum

Hours of work:

37.5 hours per week, Monday to Friday.

CRC is an event company; you will be required to work some weekends and evenings. Any work beyond the contracted hours will be eligible for time off in lieu.

CRC has a flexible approach to working hours, which should be agreed with your line manager.

Quick apply

Refine Your Search

guest experience manager jobs in wem, shr

Senior Racecourse Operations Manager

Clubhouse Manager

General Manager

Guest Service Manager

Assistant Manager

General Manager

General Manager - Live in

Assistant Restaurant General Manager

Teamlead Customer Success Management

ACCOMMODATION MANAGER (FIXED TERM)

Front of House Supervisor

Hotel Receptionist - Full Time

Sales Manager

Team Member

F&B Team Leader

Guest Service Assistant Nights

Assistant Manager

Cleaner - UK

Head Chef

Bar staff / 1964 - The Arnold Machin, Newcastle-under-Lyme

I want to receive the latest job alerts for guest experience manager in wem, shr

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected