It support technician Work, Jobs in Clay Cross, Dby (with Salaries)

1st Line Support Engineer
Mediamaker Ltd. —Nottingham
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- SQL
- Financial services
- Communication skills
Quick apply
21h
IT TECHNICIAN
Commercial IT Recycling LTD —Nottingham
- £12.71 - £13.50 an hour
- Part-time
- Schematics
- Maintenance
- Microsoft Office
- Free parking
Quick apply
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Travel
- Free parking
- Paid training
Quick apply
11d
Service Desk Analyst
Lithia —Nottingham
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
Dropbox Hypercare - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Digital Transformation - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
4d
Technical Support
20i Ltd —Mansfield
- £25,000 a year
- Weekend availability
- Computer Science
- Customer service
- JavaScript
- Free parking
Quick apply
Systems Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Quick apply
21h
Technical Support & Customer Success Coordinator
Smartfits Installations Limited —Burton-On-Trent
- £29,000 a year
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Senior C&I Engineer - Information & Communications Technology (ICT)
Rolls-Royce SMR —Derby
- £50,650 - £66,500 a year
- Full-time
- Hybrid work
- Engineering
- System design
- Mentoring
11d
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
Trainee Technical Support Technician
Niftylift Ltd —Hoyland Nether
- Full-time
- Computer literacy
- Continuous improvement
- Quality control
- Free parking
- Employee discount
Quick apply
5d
IT Apprentice
Redhill Academy Trust —Nottingham
- £8.00 - £12.71 an hour
- School
- Annual leave
- Employee assistance programme
1d
Property Repairs Helpdesk Supervisor – CAS-2
Nacro —Derby
- £31,982 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick apply
12d
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- In-person
Quick apply
Complex Product Support Associate
Tes Global —Sheffield
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
10h
Senior Business Systems Administrator
Tes Global —Sheffield
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- No degree
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
IT Support Technician
Keystone IT Ltd —Nottingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- SharePoint
- Free parking
- Employee discount
Quick apply
1d
Technology Support Technician
Heanor Gate Spencer Academy —Heanor
- £29,541 - £31,525 a year
21h
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply

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it support technician jobs near clay cross, dby

1st Line Support Engineer

Mediamaker Ltd.
Nottingham

Quick apply

Job details

Full-time
£28,000 - £32,000 a year
21 hours ago

Benefits

Casual dress
Company pension
On-site parking

Qualifications

Jira
Technical troubleshooting
Incident queue management
Ticket management
SQL querying
Microsoft SQL Server
SQL
Technical support incident logging
Customer support
Financial services
Application support
Root cause analysis
Communication skills

Full job description

Job description

We are seeking a Support person to manage first-line technical support for our financial services clients, managing the daily support function and serving as the team's escalation point. You will oversee the entire ticket queue, work with development to resolve problems that require additional investigation and contribute to the development of support as the team expands.

About the role

You will oversee client support on our advanced client portal system. To effectively address problems, you will collaborate closely with the QA and development teams.

Key responsibilities

Owning the Freshdesk support issue queue means setting priorities, triaging, and making sure nothing is overlooked or left out.
Serving as the support team's senior escalation point for complicated or ambiguous problems.
Using SQL Server to directly investigate data problems by executing queries across key tables to identify underlying reasons.
Transforming complicated or recurrent support issues into concise, well-organised JIRA bug tickets with reproduction instructions and supporting information for the development team.
Collaborating with QA and development to follow problems through to completion, including communicating during SIT/UAT cycles as needed.
Monitoring support workload and ticket ageing, and reporting on support metrics (e.g. time-to-resolution, ticket volume) to management.
Keeping the hosting environment up to date and providing support, communicating with our hosting provider when necessary.

What we're looking for

Demonstrated expertise in a technical support position, preferably with some time spent managing and serving as a small team's senior escalation point.
Excellent working understanding of SQL Server; at ease creating and executing queries to look into data problems rather than just reading them.
A strong background in ticket and bug management using Freshdesk (or its equivalent) and JIRA (or its equivalent).
While not necessary, prior experience with financial services or insurance software is a plus.
At ease communicating directly with clients and a development team, translating between technical details and plain English.

Key attributes

A strong communicator, confident owning conversations with clients and developers alike.
Calm under pressure, with a genuinely helpful manner that reflects well on the company.
Highly organised — able to manage a queue and prioritise without things slipping.

Job Type: Full-time permanent

Pay: by negotiation

Benefits

Work remotely 4 days per week (at management discretion)
Free on-site parking
Pension scheme

Pay: £28,000.00-£32,000.00 per year

Benefits:

Casual dress
On-site parking

Work Location: Hybrid remote in Nottingham

Quick apply

Refine Your Search

it support technician jobs in clay cross, dby

1st Line Support Engineer

IT TECHNICIAN

Holiday Cover Support Analyst (Flexible Hours)

Service Desk Analyst

Dropbox Hypercare - IT Service Support Agent

Digital Transformation - IT Service Support Agent

Technical Support

Systems Engineer

Technical Support & Customer Success Coordinator

Senior C&I Engineer - Information & Communications Technology (ICT)

Level 1 Helpdesk Engineer

Trainee Technical Support Technician

IT Apprentice

Property Repairs Helpdesk Supervisor – CAS-2

3rd Line Service Desk Engineer

Complex Product Support Associate

Senior Business Systems Administrator

IT Support Technician

Technology Support Technician

Desktop Support Engineer

I want to receive the latest job alerts for it support technician in clay cross, dby

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