Service manager Work, Jobs in Bishop Auckland (with Salaries)

Senior General Manager
The Auckland Project —Bishop Auckland
- £55,000 - £60,000 a year
- Weekend availability
- English
- Hotel
- In-person
- Free parking
- Store discount
Quick apply
1d
Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
1d
Hotel Assistant General Manager
Whitworth Hall —Spennymoor
- £36,000 - £38,000 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Employee discount
Quick apply
Wedding Manager/Duty Manager
Whitworth Hall —Spennymoor
- £30,000 - £33,000 a year
- Weekend availability
- Hospitality
- Bar
- Organisational skills
- Employee discount
Quick apply
Hotel Senior General Manager
The Auckland Project —Bishop Auckland
- £40,000 - £45,000 a year
- Weekend availability
- English
- Hotel
- Supervising experience
- Free parking
- Store discount
Quick apply
1d
Hotel General Manager
The Auckland Project —Bishop Auckland
- £40,000 - £45,000 a year
- Weekend availability
- English
- Hotel
- Supervising experience
- Free parking
- Store discount
Quick apply
1d
Carer Support Coordinator
Durham County Carers Support —Spennymoor
- £15,863 a year
- Part-time
- Hybrid work
- Mentoring
- Organisational skills
- Communication skills
Quick apply
Director of Quality, Compliance and Training (Care Homes)
Caring and Leading —Darlington
- Up to £70,000 a year
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
13d
Customer Engagement Coordinator
believe housing —Bishop Auckland
- £35,194 - £36,547 a year
- Hybrid work
- Annual leave
3d
Plant Service Manager in the Construction Industry
Teward Bros Limited —Staindrop
- From £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Service Manager
The Avalon Group —Stockton-on-Tees
- £28,222.95 a year
- Full-time
- Management
- Supervising experience
- IT
- Employee discount
Quick apply
1d
Service Manager
Cafcass —Billingham
- £56,941 - £59,028 a year
- Full-time
- Hybrid work
- Supervising experience
Quick apply
12d
Property and Holiday Park Maintenance Manager
Thorpe Farm Centre —Barnard Castle
- £14.50 - £17.00 an hour
- Full-time
- Hospitality
- Maintenance
- Driving
- Free parking
Quick apply
7d
Service Manager
Future Steps Consultancy —Thornaby on Tees
- £39,000 - £43,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Free parking
- Annual leave
Quick apply
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
Assistant Store Manager
Mountain Warehouse —Bishop Auckland
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
10d
Case Manager
Perfect Care (UK) —Spennymoor
- £26,692 a year
- Care plans
- Employee discount
Quick apply
Cafe Manager (E&W)
Morrisons —Bishop Auckland
- Hospitality
- Team management
- Café
- Employee discount
Quick apply
1d
Compliance and Service Improvement Officer
Sherburn House Charity —Durham
- £39,545 a year
- Full-time
- Data analysis skills
- Project management
- IT
Quick apply
8d
Safeguarding and Welfare Officer
Middlesbrough Football Club —Darlington
- From £12.81 an hour
- Weekend availability
- English
- Working with children
- Bachelor's degree
- Free parking
- Store discount
Quick apply
2d

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Senior General Manager

The Auckland Project -
Bishop Auckland

Quick apply

Job details

Permanent | Full-time
£55,000 - £60,000 a year
1 day ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Discounted or free food
Company pension
Employee discount
Flexible schedule
Life insurance
Sick pay
On-site parking

Qualifications

English
Performance management
ADR
Leadership
Marketing
Hotel experience

Full job description

Welcome to a New Chapter in Bishop Auckland Hospitality

Nestled in the heart of historic Bishop Auckland, our new 3-star-plus hotel offers more than just a place to stay – it provides a warm Northern welcome, genuine hospitality, and a memorable connection to the rich heritage of the region.

Inspired by the legacy of the Prince Bishops of Durham and the centuries of English history that have shaped this remarkable town, the hotel blends comfort, character, and exceptional service. From the moment you arrive, our friendly team is dedicated to ensuring every guest feels valued, relaxed, and truly at home.

At the heart of our food and drink offering is a celebration of local provenance. Our menus showcase the very best produce from County Durham and the Northeast, complemented by seasonal fruit, vegetables, and herbs grown in our own historic walled garden. Fresh, sustainable, and packed with flavour, every dish tells a story of the landscape and people that surround us.

Perfectly positioned for visitors exploring Kynren – the UK's spectacular live-action outdoor show – the hotel serves as a welcoming gateway to the region's past and present. Whether you're discovering the story of England through Kynren, exploring Auckland Palace and its Prince Bishop heritage, or simply enjoying the beauty of the local countryside, you'll find warm welcome, comfortable surroundings, and an authentic taste of the Northeast awaiting you.

The role purpose

The Senior General Manager will lead the strategic direction, pre-opening, launch and full operational performance of The Auckland Project Hotel. As a senior leader within the organisation, you will be accountable for delivering an outstanding, commercially successful and culturally aligned hotel experience that supports the wider visitor destination. This role will lead all aspects of hotel performance across the new hotel and our existing accommodation venues, ensuring exceptional visitor experiences aligned with the cultural and heritage vision of the Auckland Project, while delivering strong commercial results.

You will operate at both strategic and operational levels, ensuring the hotel becomes a flagship accommodation offering within the Northeast, while driving revenue growth, exceptional guest satisfaction and strong team engagement. The role requires a dynamic and hands-on leader who can establish the hotel as a key part of the wider visitor destination, contributing to the growth of tourism and community engagement in the region. Flexible working hours, including weekends and bank holidays with a high level of on-site presence, particularly during pre-opening and early trading periods.

Key Responsibilities and Tasks

1. Pre-Opening & Project Delivery

· Work with developers, contractors, leadership team and internal stakeholders to ensure operational excellence and successful delivery.

· Establish all operational frameworks, systems and brand standards

· Support on all pre-opening activities, including mobilisation, recruitment, onboarding, and training of the hotel team along with the director of Hospitality and HR Manager.

· Develop and implement operational policies, procedures, and service standards.

· Manage pre-opening budgets and timelines, ensuring a successful and timely launch.

· Contribute to the overall visitor experience strategy in alignment with the wider Auckland Project/ Eleven Arches (Kynren)

· 2. Operational Management

· Oversee the day-to-day running of the hotel across all departments ensuring seamless, high quality service delivery

· Drive continuous improvement and operational excellence

· Ensure consistently high standards of service, cleanliness, and presentation.

· Deliver an exceptional guest experience that reflects the heritage and cultural positioning of the Auckland Project.

· Implement operational improvements and best practices.

· Maintain strong on-site leadership presence

3. Financial & Commercial Performance

Own full P&L accountability & develop and set & manage annual budgets, forecasts, and commercial strategies.
Drive revenue through effective pricing, occupancy management, and commercial initiatives.
Drive KPIs such as occupancy, ADR, RevPAR, and profitability.
Manage costs effectively without compromising quality.

· Identify growth opportunities and partnerships

4. Strategic Leadership & Team Development

Shape and deliver the hotel’s long-term strategy aligned with The Auckland Project vision

Act as a senior ambassador for the organisation locally, regionally and nationally

Contribute to wider group planning and cross-functional initiatives

Working with HR to recruit, develop, and lead a high-performing team.

Foster & embed a positive, inclusive, and values-driven working culture.

Ensure compliance with UK employment law and HR best practices.

Build and lead a high-performing leadership team developing coaching and performance management skills.

Lead workforce planning, succession and talent development

5. Sales, Marketing & Commercial Strategy

Work closely with our Visitor Experience and Marketing teams to drive awareness and bookings.
Build relationships with local businesses, tourism partners, and community organisations.
Position the hotel as a key accommodation offering within County Durham’s tourism market.
Support group-wide initiatives and partnerships linked to the Auckland Project.

6. Guest Experience & Brand Delivery

Champion a guest-first culture across all areas of the hotel ensuring a best-in-class guest experience aligned with heritage positioning.
Monitor guest feedback and implement continuous improvements to enhance service delivery.
Ensure the hotel experience complements and enhances the wider Auckland Project visitor journey.

7. Compliance & Health & Safety

Ensure full compliance with UK legislation, including health & safety, fire safety, food hygiene, and licensing.
Implement and maintain robust safety procedures and risk management systems.
Ensure audit readiness and adherence to organisational policies.
Oversee risk management, health & safety and audit readiness

8. Stakeholder & Community Engagement

Act as the main point of contact for internal stakeholders and external partners.
Support the Auckland Project’s mission, values, and community engagement objectives.
Represent the hotel and The Auckland Project locally within the community and at industry events.

· Build strong relationships with tourism bodies, partners and the community

Pay: £55,000.00-£60,000.00 per year

Benefits:

Company pension
Discounted or free food
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay
Store discount

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in bishop auckland

Senior General Manager

Senior Customer Service Manager

Hotel Assistant General Manager

Wedding Manager/Duty Manager

Hotel Senior General Manager

Hotel General Manager

Carer Support Coordinator

Director of Quality, Compliance and Training (Care Homes)

Customer Engagement Coordinator

Plant Service Manager in the Construction Industry

Service Manager

Service Manager

Property and Holiday Park Maintenance Manager

Service Manager

Head of Collections

Assistant Store Manager

Case Manager

Cafe Manager (E&W)

Compliance and Service Improvement Officer

Safeguarding and Welfare Officer

I want to receive the latest job alerts for service manager in bishop auckland

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