Customer care team Work, Jobs in Earls Barton, Nth (with Salaries)

Collections Agent
Billing Finance Ltd. —Northampton
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
- Phone etiquette
- Free parking
- Employee assistance programme
Quick apply
7d
Night shift home help assistant
Caring Hands at home —Northampton
- £14 an hour
- Full-time
- Customer service
- English
- Organisational skills
Quick apply
3h
Barista
EG Group —Wellingborough
- £8.05 - £11.00 an hour
- 8 hour shift
- Customer service
- Employee assistance programme
- Employee discount
5d
Health Care Assistant (Part-time)
Homelium Ltd —Northampton
- £13 an hour
- Part-time
- No experience needed
- Driving
- Organisational skills
- Referral programme
Quick apply
1d
Stylist
Pets & Friends —Northampton
- £12.90 an hour
- Part-time
- Customer service
- In-person
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Conveyancing Assistant
Gilroy Steel Solicitors —Wellingborough
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Free parking
- Employee discount
Quick apply
Receptionist
The Mounts Medical Centre —Northampton
- £16,523 - £22,600 a year
- Part-time
- Hospitality
- Customer service
- GP surgery experience
- Annual leave
Quick apply
7h
Retail Customer Service - 18-32 Hours
Betfred —Northampton
- £12.71 an hour
- Part-time
- Customer service
- Cash handling
- Annual leave
- Employee assistance programme
Quick apply
7d
Care Assistant
Homelium Ltd —Wellingborough
- £13 an hour
- Part-time
- No experience needed
- Driving
- In-person
- Referral programme
Quick apply
1d
Customer Service Assistant
Dental Direct UK Ltd —Huntingdon
- £27,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
8h
Night Support Worker – Turn Furlong Care Home
West Northamptonshire Council —Northampton
- £13.52 an hour
- Night shift
- Care plans
Accounts Assistant
Perrys Motor Sales Ltd —Northampton
- £27,000 a year
- Full-time
- IT
- Communication skills
- Employee discount
13d
Warehouse Assistant
Tapi —Kettering
- £17,100 a year
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
Warehouse Operative
GXO Logistics —Wellingborough
- £26,325 a year
- Full-time
- Warehouse experience
- Annual leave
- Employee discount
1d
Care Assistant
Helping Hands —Kettering
- No experience needed
- Care plans
- Annual leave
- Referral programme
Quick apply
23h
Receptionist/Call Handler/Administrator
Abington Medical Centre —Northampton
- £12.71 an hour
- Overtime
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
1d
Retail Assistant - Part Time
Farmfoods —Kettering
- £10.95 - £12.81 an hour
- Part-time
- School
- Annual leave
- Employee discount
Quick apply
4d
Care Team Leader Days
Sanctuary Care —Bletchley
- £13.54 an hour
- Nursing home
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Reach Operative (1400-2200)
WT Transport —Northampton
- £14.50 an hour
- Full-time
- Heavy lifting
- Warehouse experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
laundry and dry cleaning shop assistant
Thames Express Drycleaners —Northampton
- From £12.21 an hour
- Part-time
- Customer service
- Basic maths
- English
- Store discount
- Employee discount
Quick apply
2h

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Collections Agent

Billing Finance Ltd.
Northampton

Quick apply

Job details

Permanent | Full-time
£26,000 - £30,000 a year
7 days ago

Benefits

Free parking
Free flu jabs
Company pension
Employee assistance programme
Paid volunteer time
Car scheme
Sick pay
On-site parking

Qualifications

Customer service
Financial services
Phone etiquette
Communication skills

Full job description

About You.

Are you a curious person who is comfortable asking questions?
Have you got experience of dealing with customers over the phone?
Are you empathetic and committed to providing a first-class customer experience?

About the Role.

You'll be supporting our customers on a day-to-day basis, answering any questions they may have as well as understanding why they have fallen into arrears; making sure that they are provided with appropriate solutions to help them to manage their finance agreement with us and improve their financial health.

You’ll enjoy talking to customers and you’re inquisitive with strong communication skills and along with the rest of our Collections team, you'll focus on good customer outcomes and are able to proactively manage and prioritise your work.

You’ve the ability to recognise that sometimes, delivering the right customer outcome involves making those more difficult decisions where it is evident that the agreement is no longer affordable for the customer.

If you've worked in a consumer credit environment previously that would be a bonus.

Responsibilities:

Manage a daily queue system of allocated accounts.
Contact customers when they have arrears via telephone, email, text and letter to determine their situation, primarily focused on obtaining payments or agreeing a repayment plan (where appropriate) in keeping with company policies and customer affordability.
Offer alternative forbearance options to customers where a repayment plan/payment is not the right option for the customer.
Respond to customer letters, text and email queries.
Liaise with debt management agencies where appropriate.
Take manual payments over the telephone.
Take inbound calls from customers regarding their agreement.
Liaise with other departments where necessary to effectively manage situations.
Review customer credit files information.
Any other ad hoc duties

You'll work 37.5 hours each week, with shifts allocated between 8.00am – 8.00pm and will work one Saturday morning (9am - 1pm) every 4 weeks.

About Billing Finance

Billing Finance is a privately owned, family run vehicle financing Company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff “where they need to be” by “putting them at the heart of everything we do”. We are entering an exciting phase of transformation and as a small company, this role will offer the successful candidate the opportunity to work across the whole customer journey cycle, and to directly see the impacts that they made.

Our values are:

We are responsible – We are conscious of our impact on people and planet
We care about you – We are kind and compassionate with our customers and with each other
We work with you – We support financial wellbeing for our customers and the wider community

The successful candidate will not only have a successful and fulfilling career with us but will also receive a fantastic range of benefits:

Discretionary bonus scheme
Electric Vehicle salary sacrifice scheme
Pension salary sacrifice scheme
Private Medical
Income Protection
Hybrid working
Employee Assistance Programme
Annual £200 personal growth fund
Paid volunteering days

We currently have over 100 staff members, so if you want to join a company that wants to make a difference then apply today!

The Recruitment Process and How We Will Use Your Data

The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview.

Credit Reference Agencies – to complete a soft credit check to understand your financial history
CIFAS – to check both National and Internal databases for fraudulent activity. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found here https://www.cifas.org.uk/fpn.

To complete these checks, you will be asked to provide your address history for the past six years, along with your full name and date of birth.

We may also ask for proof of your right to work status or evidence of any qualification or experience prior to being offered employment. Further information on how we collect and use your data during the recruitment process can be found in our Recruitment Privacy Policy here https://billingfinance.co.uk/privacy-policy/

Billing Finance is an equal opportunities employer, and we understand that for some candidates to perform their best they may need some reasonable adjustments. If we can make your application journey with us more suitable for you, please do let us know and we will endeavour to help.

Pay: £26,000.00-£30,000.00 per year

Benefits:

Company pension
Free flu jabs
Free parking
On-site parking
Paid volunteer time
Sick pay

Ability to commute/relocate:

Northampton NN3 9EX: reliably commute or plan to relocate before starting work (required)

Experience:

collections: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Northampton NN3 9EX

Quick apply

Refine Your Search

customer care team jobs in earls barton, nth

Collections Agent

Night shift home help assistant

Barista

Health Care Assistant (Part-time)

Stylist

Conveyancing Assistant

Receptionist

Retail Customer Service - 18-32 Hours

Care Assistant

Customer Service Assistant

Night Support Worker – Turn Furlong Care Home

Accounts Assistant

Warehouse Assistant

Warehouse Operative

Care Assistant

Receptionist/Call Handler/Administrator

Retail Assistant - Part Time

Care Team Leader Days

Reach Operative (1400-2200)

laundry and dry cleaning shop assistant

I want to receive the latest job alerts for customer care team in earls barton, nth

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