Microsoft dynamics crm Work, Jobs in Gateshead, Eng (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Executive Assistant to Managing Director
Harlyn Solutions —Blyth
- Full-time
- Microsoft Office
- Administrative experience
- Project management
- Free parking
- Flexitime
Quick apply
11d
Operations Coordinator
Enviroduct Cleaning —Wallsend
- From £28,000 a year
- Full-time
- CRM software
- Data analysis skills
- Microsoft Office
- Free parking
- Life insurance
Quick apply
Oliver Wyman - Team Assistant - Newcastle
Oliver Wyman —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Customer Success Advisor (Education)
LexiaUK —Gateshead
- £25,950 a year
- 8 hour shift
- Remote
- Microsoft Powerpoint
- Microsoft Office
- Bachelor's degree
- Store discount
- Employee discount
Quick apply
2d
Junior Sales Manager
Normec UK —Consett
- £30,000 a year
- Monday to Friday
- Sales
- Microsoft Office
- Administrative experience
Inside Sales Executive
Normec UK —Consett
- £25,000 - £29,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Sales
Senior Account Manager (MPS & Solution Sales, North East)
Agilico Workplace Technologies —Gateshead
- £75,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Employee assistance programme
Quick apply
Account Executive
Everything Managed Group —Newcastle upon Tyne
- From £27,000 a year
- Full-time
- Sales
- Customer service
- Salesforce
- Annual leave
Quick apply
4d
Outside Sales Representative - North East & Yorkshire
Radwell International —Newcastle upon Tyne
- £60,000 - £70,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Apprentice Finance Assistant
Skills North East —Gateshead
- Full-time
- Microsoft Excel
- Communication skills
9d
Bid Coordinator
Mediaworks —Newcastle upon Tyne
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Project management
- Annual leave
Outbound Sales Representative
Normec UK —Consett
- £26,000 a year
- Monday to Friday
- CRM software
- Microsoft Office
- Organisational skills
Customer Service
Red Sky —London
- Microsoft Outlook
- Communication skills
Business Development Manager
Red Sky —London
- Microsoft Outlook
- Sales
- Communication skills
Sales Executive
Ascendus Group Ltd —Newcastle upon Tyne
- £12.80 - £16.00 an hour
- Part-time
- CRM software
- Sales
- Customer service
Quick apply
Senior Solutions Architect - D365/Power Platform
TSG —Gateshead
- From £0.01 a year
- Azure
- Sales
- SQL
- Annual leave
- Employee assistance programme
Quick apply

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Executive Assistant to the Director
Green Energy Consulting —Newcastle upon Tyne
A confident telephone manner, comfortable making calls and following things up. There's a fair amount of phone work as well, so you'll need to be confident…
Up to £30,000 a year
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Executive Assistant to Managing Director
Harlyn Solutions —Blyth
Expense Tracking: Monitoring and reconciling expenses, ensuring accuracy and compliance. The ideal candidate will possess exceptional clerical and…
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11d

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microsoft dynamics crm jobs near gateshead, eng

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

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Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

microsoft dynamics crm jobs in gateshead, eng

Technical Support Specialist

Executive Assistant to Managing Director

Operations Coordinator

Oliver Wyman - Team Assistant - Newcastle

Customer Success Advisor (Education)

Junior Sales Manager

Inside Sales Executive

Senior Account Manager (MPS & Solution Sales, North East)

Account Executive

Outside Sales Representative - North East & Yorkshire

Apprentice Finance Assistant

Bid Coordinator

Outbound Sales Representative

Customer Service

Business Development Manager

Sales Executive

Senior Solutions Architect - D365/Power Platform

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